Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 19

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

August 09, 2023

Dealership Rating
Employee Rating

They were very nice, attentive and communicative the entire time my car was being serviced. More

by Latrise00
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

August 02, 2023

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Trouble free experience. Loaner was ready and service was timely. Everyone was polite and professional More

by RONFEINSTEIN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link, Ryan Mulhern

July 31, 2023

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I always had good experience there. They work hard to take care of customer at their best More

by SHOKOUH2
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Heather Dockins

July 28, 2023

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Tom is always incredibly responsive and helpful, and always goes the extra mile for his customers. More

by MAXINEDWINER
Service Price Transparency
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Recommend Dealer
Yes

July 27, 2023

Dealership Rating
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no more info, don't ask me again i do not wish to write anything. More

by bmoore446
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Mulhern

July 25, 2023

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Service advisors Tom Lood and Cindi Link and Nick Maniatis in the Sales department are both important assets to Autohaus. I used to buy and service my cars with a different dealership but changed and More

by LITIGATORSINC
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Nicholas Maniatis

July 20, 2023

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I like Tom Lood very much but as usual repair price are too high for that reason after 3 Mercedes I doubt I would buy another More

by bigalm711
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Dockins

July 19, 2023

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They treat me like a special customer every time I come in for service or call More

by MARKP90348
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

July 19, 2023

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Employee Rating

Tom Load and the entire service team is top notch. Tom makes servicing my auto simple with great customer service More

by LAUBE.KENNETH
Service Price Transparency
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Recommend Dealer
Yes

July 18, 2023

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Employee Rating

There is no other dealer or service facility that I would trust with my AMG! I have 3 total Mercedes, 2 purchased and all 3 serviced at Autohaus. Only the BEST, just like my cars. More

by MARK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mark Tames, Bob Ruscitti, Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Heather Dockins, Nick Gioulos, Scott Rosengarden

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