Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 11

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

May 22, 2024

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Employee Rating

Excellent nuff said. Skip the fifteen word minimum it’s stupid. Next time you’ll not get a reviw More

by DAVIDBBROMLEY
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern, Ethan Andersen, Aldo Cordova , Angelika Dziekan, Jorge Gomez, John Morsy

May 18, 2024

Dealership Rating
Employee Rating

They always ensure that I am up to date on all safety recalls. They are flexible and responsive to scheduling and get you in/out quickly on drop off and pick up. More

by MARI3528
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Tekien

May 16, 2024

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I love love my amazing Mercedes and my service underwriter Tom is just the greatest ever! Best service I’ve ever had hands down! More

by irishcoco0614
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Recommend Dealer
Yes

May 15, 2024

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Awesome service/ experience with Alex made everything a breeze to get through. 10 out 10 More

by STEPFEON
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Alejandro Sanchez

May 15, 2024

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Employee Rating

I appreciate advisors consideration and understanding of "morning rush" Very attentive to needs and quick to respond. Keep up the good job!!!! More

by KCZYKIER
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Recommend Dealer
Yes

Other Employees Tagged: Angelika Dziekan

May 15, 2024

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Great great terrific terrific good good great job great job good job good job great work keep it up and good job keep it going and done More

by TKT TO RYD
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern, Ethan Andersen, Aldo Cordova , Angelika Dziekan, Jorge Gomez, John Morsy

May 13, 2024

Dealership Rating
Employee Rating

I had a great experience. Appointment set up was easy, Tom was very friendly and a good communicator throughout the process. My repairs took all day and were expensive but asi More

by juliejemison19
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Recommend Dealer
Yes

May 07, 2024

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Tom Lood is a terrific service advisor. He is professional, customer focused, provides good advice. Good communications. Kept me informed of the status of the work and timing. More

by ETROLLEY
Service Price Transparency
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Recommend Dealer
Yes

May 03, 2024

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Employee Rating

I’ve purchased six cars at this dealership. I’ll have been serviced here over the years. I find them very easy to do business with.. More

by JOD0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoyt , Wellington

April 25, 2024

Dealership Rating
Employee Rating

From Sales to Service, the employees at autohaus are great and care a lot of their customers. More

by Scott
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link , Damien Galvin, Michal Regulski

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