Tom Giordano | Page 2

Enough is enough! !! Honestly I have had it. I purchased my first new car from Mendham Ford over 30 years ago and back then I would swear this was the best dealer. Toda !! Honestly I have had it. I purchased my first new car from Mendham Ford over 30 years ago and back then I would swear this was the best dealer. Today I honestly can say I am so disappointed and regret purchasing my car from here. This dealer does not know the meaning of words like loyalty, quality, trustworthiness, integrity. When I have to bring my truck in 4 times for the same complaint over 6 months and be told “that’s normal”, then after the third time have the front differential FIXED (poorly), not replaced. That is why FORD has a poor reputation. I purchased my certified pre owned F150 with the extended bumper to bumper warranty so I could have a worry free experience. But last week I’ve had enough. I make an appointment which takes 3 months btw. (It seems there is a common them here) for, you guessed it the differential that is still not right and should have been replaced, not fixed only to be told, there’s no errors on the machine. Why do we need mechanics if it’s just about plugging a machine in and reading error codes. So I have to come back 3 more times to get it fixed? The sunroof doesn’t open and last time I heard something break and literally rattles when I’m driving. “It’s just dirty and not covered under the warranty.” Can you change the breaks, they squeal and I don’t feel safe. “They’re only 85% worn, you don’t need to change them.” The transmission feels strange, maybe you can change the oil so it runs smoother. “????????”. I ordered a lightning through you over 16and my 3 friends already got they’re serial numbers. Any news about my truck? “We have no idea about anything. But we need our loaner car back. Hey did you want to buy tires?” Even after talking with the owner of the dealership. I get nothing done. There is no hope. And I have had it with this horrible customer service. More

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Bought a 2020 Ford Ranger from Maplecrest recently. Emma Giordano and the team were great. They worked me through all the options, let me test drive the vehicles and once I settled on the Ranger, helped me Giordano and the team were great. They worked me through all the options, let me test drive the vehicles and once I settled on the Ranger, helped me to a competitive package with forward service too. All in all an excellent experience. More

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The Maplecrest Ford dealership is the only one I go to - they’re the BEST! Everyone there is so friendly and knowledgeable and they go out of their way to be helpful. I only want to buy Ford automobiles and they’re the BEST! Everyone there is so friendly and knowledgeable and they go out of their way to be helpful. I only want to buy Ford automobiles and only at Maplecrest!👍🤗 More

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Maplecrest Ford is the standard by which all other dealers should be held. Great service and sales. Emma Giordano was exceptionally outstanding throughout the sales and delivery process. Very patient dealers should be held. Great service and sales. Emma Giordano was exceptionally outstanding throughout the sales and delivery process. Very patient, knowledgeable and professional - I can’t recommend her highly enough. More

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3rd car purchased from Maplecrest and second through Emma - highly recommend both for your new lease or purchase. I have referred friends who are equally happy and thankful with the care and attention they r - highly recommend both for your new lease or purchase. I have referred friends who are equally happy and thankful with the care and attention they received. More

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This is my third F-150 from Maplecrest Ford. The car buying experience has been great every time. Mickey Hendrick and team makes it special! buying experience has been great every time. Mickey Hendrick and team makes it special! More

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Once again, a Great experience at Maplecrest Ford in Mendham. My second lease and the process was quick and professional. I will certainly be back. Mendham. My second lease and the process was quick and professional. I will certainly be back. More

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The staff and management team at Maplecrest Ford are the best! They worked hard to get the car I wanted and gave us a terrific deal. I would strongly recommend them and am extremely happy with the vehicle a best! They worked hard to get the car I wanted and gave us a terrific deal. I would strongly recommend them and am extremely happy with the vehicle and the experience!! More

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Emma was incredibly helpful throughout the sales process. She was very knowledgeable, friendly and informative pre-sale. Post-sale, I decided to customize my new Ranger. Emma was a great resource for helping She was very knowledgeable, friendly and informative pre-sale. Post-sale, I decided to customize my new Ranger. Emma was a great resource for helping to identify and select after-market parts and accessories. She eagerly handled all the details - ordering the parts and coordinating the installation with Maplecrest Ford service flawlessly. Another outstanding experience with Emma and the entire staff at Maplecrest. More

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What a great sales experience. From the professional, pleasant greeting at the start to the thoughtful gifts for my daughters at delivery, Emma was courteous, caring and thorough. Unlike any other car s pleasant greeting at the start to the thoughtful gifts for my daughters at delivery, Emma was courteous, caring and thorough. Unlike any other car shopping experience I’ve ever had, working with Emma was an absolute pleasure. Maplecrest has a customer for life! More

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