Tim O'Connell | Page 8

After reading reviews from the Romeville and this dealership, I knew exactly where I was going. I was looking for a specific color that I wanted on a 2024 Rav4. They didn't have it in stock, but Tim dealership, I knew exactly where I was going. I was looking for a specific color that I wanted on a 2024 Rav4. They didn't have it in stock, but Tim O'Connell found a dealership who did have it. Thank you for looking that up. Mike Beck was very eager to help and drove to Wisconsin, picked up the vehicle and brought it back to the dealership. Mike was polite, knowledgeable, answered all my questions and helped me set up everything on my vehicle. I had them do the protection coating on the interior and exterior. They had to keep it overnight so they allowed me to take a loaner vehicle home. Upon returning the loaner the next day and picking up my vehicle, Dustin from the service department was AMAZING!! He is very knowledgeable of any type of vehicle. He was polite, nice and also answered any questions. He even recommended a restaurant after asking him if there was any good places to eat. It was a great place he picked! I can not think of one negative thing to say. I would highly recommend shopping here for a new or used vehicle!! You all made my car buying easy! THANK YOU EVERYONE!!! More

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Mike and all the guys at Toyota Naperville truly understand what the best customer experience is. I felt like they had my back while doing business and I could count on them to do right by me. I wo understand what the best customer experience is. I felt like they had my back while doing business and I could count on them to do right by me. I would strongly recommend these guys to anyone. More

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This is our 8th vehicle. Wouldn't purchase from any other dealer than Toyota of Naperville. Tim, Zeke, Chris. Mike in aftermarket, all great guys..EVERYONE at Naperville To Wouldn't purchase from any other dealer than Toyota of Naperville. Tim, Zeke, Chris. Mike in aftermarket, all great guys..EVERYONE at Naperville Toyota are great. Those are the guys we worked with on last purchase. Best vehicles made. Excellent customer service. More

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Amazing team that treats everyone first class. I’ll be back to buy another car. I’ll be back to buy another car. More

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Harvey made the car buying process stress-free! Harvey took the time to teach me everything I needed to know about my new car! Highly recommend Toyota of Naperville for purchasing a car! Harvey took the time to teach me everything I needed to know about my new car! Highly recommend Toyota of Naperville for purchasing a car! More

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Mike Beck did an outstanding job on helping me purchase a new 2024 Camry. He made the whole process very easy to accomplish. He has a great understanding of Toyota vehicles on its many options and cap a new 2024 Camry. He made the whole process very easy to accomplish. He has a great understanding of Toyota vehicles on its many options and capabilities. I was greatly impressed with Mike and the many other Toyoto associates , my thanks to all. Toyota of Naperville has certainly earned my trust and confidence and will certainly be first on my list when considering another new vehicle .... More

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Amazing customer service, very professional and all of them know what they are talking about. them know what they are talking about. More

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Ron was Professional, accommodating, and listened to what was important to me. There was no pressure to hurry through making my decision on whether to buy. was important to me. There was no pressure to hurry through making my decision on whether to buy. More

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I had a great experience with Toyota Naperville. Very friendly and helpful. I bought my car last year Jorge was my sales person he was very friendly and helpful. I went back to trade my car with a b Very friendly and helpful. I bought my car last year Jorge was my sales person he was very friendly and helpful. I went back to trade my car with a bigger size, Jake helped me and he was friendly and helpful too. I’m happy with their service. More

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Some observers like to say that Toyotas sell themselves, i.e., that Toyota products are so outstanding that the people charged with selling them don’t have to make any effort. Anybody, it is said, can sel i.e., that Toyota products are so outstanding that the people charged with selling them don’t have to make any effort. Anybody, it is said, can sell a Toyota. Those who make that argument have never bought a car at Toyota of Naperville, which features a sales department that is best defined and characterized by its staff of product specialists who work very hard acquiring and applying their vast and intricate knowledge of Toyota products in order to better serve their customers. Among the best of that outstanding team of product specialist is Rich Ponulak. Rich knows his product. He knows how to deal with people. He knows how to work in his customers’ interests in all that he does. Maybe most of all, Rich is a great guy. Though I had never met him before I started my car search, I have come to regard Rich as an advocate and a friend. I genuinely enjoy his company and know that, when I am dealing with him, I am dealing with a man who is honest, knowledgeable, and willing to do whatever he can to make sure that I am a satisfied customer. I love my new RAV4 Hybrid, a vehicle I decided to buy after considering, and driving, many cars, including four different Toyota products. There was one other product from another manufacturer that I would have enjoyed as much, but, when the chips were down and it was time to make a decision, it was the way that Rich and the team at Toyota of Naperville treated me and the process that carried the day. A great product from a wonderful dealership and a terrific salesperson who cares about me, the customer, made the RAV4 my choice of vehicles. The others I dealt with at Toyota of Naperville, Tim O’Connell, the sales manager, Dave Racine in accessories, and Karl Berner, my finance manager, were all stars on a great team, but Rich was simply the best. A terrific product specialist selling a fantastic vehicle makes for a winning formula. More

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