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Tiki N

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Tiki N

Tiki N | Page 17

Finance Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

My customer always refer me to there friends and family. I am grateful for my customers who allow me to be the leader in sales at our dealership.

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4.7

349 Reviews

My customer always refer me to there friends and family. I am grateful for my customers who allow me to be the leader in sales at our dealership.

Overview Reviews (349) Inventory (160)

Dealership Experience

13 yrs

Industry Experience

13 yrs

Languages Spoken

Armenian

English

Russian

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4.7

349 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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349 Reviews of Tiki N

December 20, 2022

Dealership Rating

Employee Rating

What a great service! Brought my car for an oil change, Tiki sold me my car back in 2019! The team is just super! Thank you Universal Mitsubishi! Brought my car for an oil change, Tiki sold me my car back in 2019! The team is just super! Thank you Universal Mitsubishi! More

by AdrianaAsa

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul Tokatlyan

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Dec 21, 2022 -

Universal Mitsubishi responded

Hi Adriana, I'm so glad we've been able to retain your patronage. Thank you for your 5 Star review. We look forward to your next visit. Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

Dealership Rating

Employee Rating

My god! Tiki was amazing!!! She did her magic! I got the car of my dreams thanks to her! I highly recommend this dealership! I will for sure comeback to this Tiki was amazing!!! She did her magic! I got the car of my dreams thanks to her! I highly recommend this dealership! I will for sure comeback to this dealership! More

by nica11

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Dec 21, 2022 -

Universal Mitsubishi responded

Another vote for Tiki, We appreciate your continued patronage and 5 Star review. We look forward to your next visit. Happy Holidays.... Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

Dealership Rating

Employee Rating

Deceptive, disrespectful, lied multiple times. Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifi Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifically asked for her to not have anything to do with my transaction. She apparently communicated through Zakk and did everything anyway. I would highly recommend she be fired after her behavior and the manager Carlos and Zakk need significant retraining. I walked away from San Jose Mitsubishi because of a disrespectful salesperson. I wish I had walked away from Universal as well. Zakk was kind and helpful at first, but deceiving me, or any customer, when dealing with personal information and running credit is certainly unethical and probably illegal. This is the 5th Mitsubishi I have owned and it will definitely be the last, no matter how much I like or dislike the car after my experience with these two dealerships. More

by GRACEFACE7

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Zakk Kim, Carlos De La Luz

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Dec 21, 2022 -

Universal Mitsubishi responded

Thank you so much for your feed back. If it wasn't for the numerous, endless 5 Star reviews, I would put my head down and apologize for the unnecessary experience. In an effort to assist since you were unable to come to store, there may have been a miscommunication. Something that would have surfaced and as the transaction progressed, and it did. For training purposes we record calls. As in this case when I reviewed it, we failed to find the rudeness or unprofessional in our Finance managers voice. On the contrary she at one point asked you... not to yell and questioned why you were been rude. Her only participation was to process the information you facilitated to submit to the lender, nothing else. I regret that you've had unfortunate similar experiences, I've learned that often patterns indicate the origin off issues. I sincerely apologize you feel we handled things with lies, deception and disrespect. Understanding the value of customers, that obviously was not our intent. Do Not Flaw the brand, Mitsubishi is a wonderful vehicle, which is why you've owned 5. Enjoy your New Mitsubishi for many years to come. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Dec 21, 2022 -

GRACEFACE7 responded

If you do not want honest reviews, don't pester customers to give them. I had ONE similarly rude and disrespectful experience. Falsely stating that I am the problem, insulting me and apologizing in a self-serving way does nothing to improve your determined lack of customer service skills, which was the point of my review. Apparently you heard a different conversation than I had, which, conveniently, is not available to me. It takes a ton of disrespectful behavior to push me to the point that I am walking away from Mitsubishi because of customer service. Reviews are to help a company improve and warn potential customers of others' bad experiences, but all you seem to want is to write backhanded apologies and excuses when I simply told the truth, gave credit where it was due and was done with you until you wrote this. How dare you think it is appropriate or acceptable to tell me "Do not flaw the brand" when your shady advertising of pricing, intentionally deceiving custumers, submitting private information and running credit for financing before pricing is even discussed, Tiki repeatedly yelling that she's not the DMV rather than answering a simple question two different times, etc, etc is more than enough to "flaw the brand" yourselves. I don't want to be the reason anyone else ever has to go through what I did just to buy a car from you, or any other Mitsubishi dealership.

December 20, 2022

Dealership Rating

Employee Rating

I got 2022 outlander. This dealership people are super nice and very professional. Ivan and Tiki help and guide me every single steps for buying process. Highly recommend This dealership people are super nice and very professional. Ivan and Tiki help and guide me every single steps for buying process. Highly recommend any one looking for buy Mitsubishi! More

by Nasir818la

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bobby Gharibian

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Dec 21, 2022 -

Universal Mitsubishi responded

Hello Nasir, I'm glad you had a pleasent experience. We truly appreciate your 5 star review. Enjoy your Outlander for many years to come. Happy Holidays........ Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 16, 2022

Dealership Rating

Employee Rating

Excellent sales experience. Very informative without adding pressure. It was nice to shop in a relaxed, friendly environment. Very informative without adding pressure. It was nice to shop in a relaxed, friendly environment. More

by NICOLEYOUNGMARIE

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bobby Gharibian , Patrick Carroll, Iván

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Dec 19, 2022 -

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. Enjoy your Outlander for many years to come. Happy Holidays..... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

November 18, 2022

Dealership Rating

Employee Rating

miss tiki is the best! very kind, charming, she'll work on your budget as much as she can. she will take care of you for sure! very fast, smooth and fun transaction! 11/10! very kind, charming, she'll work on your budget as much as she can. she will take care of you for sure! very fast, smooth and fun transaction! 11/10!! More

by deniel.delamerced

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: JC Gonzalez

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Nov 24, 2022 -

Universal Mitsubishi responded

Hi Deniel...... Thank you so much for your kind words and 5 Star review. It was a joy for her to assist you in getting the Outlander you wanted. Enjoy it for many years to come and share the message with everyone... "Tiki is the BEST" Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

November 14, 2022

Dealership Rating

Employee Rating

I am a customer of the Universal Mitsubishi service department since 2010. They are the best knowledgeable technicians I ever met. department since 2010. They are the best knowledgeable technicians I ever met. More

by PAPULLO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Tokatlyan, Junior Avila, Armen Yagubyan

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Nov 20, 2022 -

Universal Mitsubishi responded

Hi Papullo, we're extremly thankful for your continued patronage. I also appreciate taking the time to share your 5Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 05, 2022

Dealership Rating

Employee Rating

Excellent staff! Great to deal with. Our purchase was very easy and the staff was great. Great to deal with. Our purchase was very easy and the staff was great. More

by TMARSHALL7

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Saul Turcios

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Nov 20, 2022 -

Universal Mitsubishi responded

Thank you so much the opportunity to earn your business. We appreciate your 5 Star review and hope you enjoy your vehicle for many years to come. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

October 08, 2022

Dealership Rating

Employee Rating

This is my third Mitsubishi since 2001 and I have THE BEST service manager, Paul, that anyone could hope for. I would not take my car anywhere else. Period. Universal Mitsubishi is honest, reliable, frie BEST service manager, Paul, that anyone could hope for. I would not take my car anywhere else. Period. Universal Mitsubishi is honest, reliable, friendly and professional. I highly recommend them to anyone needing a new car and/or a great service garage! Go Jose! More

by reyoflight

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

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Oct 13, 2022 -

Universal Mitsubishi responded

Thank you so much for your kind words and 5 star review.Thank you for your patronage to our brand and dealership (Paul). We look forward to your continued visits. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 10, 2022

Dealership Rating

Employee Rating

I’m happy to give wonderful review my experience there was impeccable the staff is very knowledgeable/ patient/ and go above to make the experience pleasant! I highly recommend full hearted was impeccable the staff is very knowledgeable/ patient/ and go above to make the experience pleasant! I highly recommend full hearted More

by SMITHSON747

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Paul Tokatlyan, Saul Turcios, Carlos De La Luz

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Sep 14, 2022 -

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. Enjoy your vehicle for years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

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