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Thomas McCarthy
Thomas McCarthy at Copeland Chevrolet Hyannis
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Thomas McCarthy

Assistant Service Manager

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

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4.6
71 Reviews
4.6

71 Reviews

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71 Reviews of Thomas McCarthy

May 03, 2024

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Employee Rating

Not personable, when I brought my car in previously, he gave me bad info and this past service, i had a number to contact him, which he didn’t respond to. More

by gruvybuggy
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Recommend Dealer
No
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May 03, 2024

Copeland Chevrolet Hyannis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. So that we may learn more, I've ask our Service Director, Patrick to reach out to you. Please feel free to share any areas of opportunity for improvement when you connect with him. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com

April 29, 2024

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Tom has been my service rep for many years. He is knowledgeable, friendly and takes care of his customers. More

by John
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Recommend Dealer
Yes
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Apr 30, 2024

Copeland Chevrolet Hyannis responded

It's great to hear that Tom was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

April 24, 2024

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They got the work done right, and was in line with the estimate provided to me. More

by BPMALO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel

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Apr 25, 2024

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

April 11, 2024

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Very clear and simple buying process. There was a switch in reps during the ordering process and Chris Decosta stepped in and kept in constant contact. Was a small issue post pickup that More

by jessily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini

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Apr 11, 2024

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

March 27, 2024

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The prices are very high…. I also brought my vehicle in there to be fixed. A problem that existed when I bought it. I dropped it off 4 to 5 times. In the problem was never fixe More

by bonitarose6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Mar 28, 2024

Copeland Chevrolet Hyannis responded

Providing a positive experience is our top priority, so we're disappointed that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com 508-534-2144

March 10, 2024

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Very professional, the whole team is like a well oiled machine , and Brian was involved in the process from start to finish. Highly recommend Copeland. More

by cheekks71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Caitlin Eldredge, Sarah Colby, Hephzibah Harris

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Mar 11, 2024

Copeland Chevrolet Hyannis responded

We are very happy to hear that Brian provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

February 25, 2024

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Tom is the best. He goes over and above every time I get my truck serviced. More

by Boboldham
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Recommend Dealer
Yes
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Feb 25, 2024

Copeland Chevrolet Hyannis responded

Thank you. Bob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

February 19, 2024

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We felt comfortable and relaxed during the whole process! Never felt pressured to make a quick decision A very pleasant experience More

by seltzer611
Recommend Dealer
Yes

Other Employees Tagged: Ben Whitney

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Feb 19, 2024

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

January 19, 2024

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Employee Rating

My car was completed way before they never called me into pay. I just had inspection. I have a Subaru. More

by ALSELDIN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 21, 2024

Copeland Chevrolet Hyannis responded

Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

January 17, 2024

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Employee Rating

It's clean and very friendly there is always bottle water available in the fridge More

by COUGHLAN_CAROL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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Jan 17, 2024

Copeland Chevrolet Hyannis responded

Carol, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Thomas met your expectations. Thank you again for choosing Copeland Chevrolet Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

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