Terry Kelly | Page 17

My car was completed in a timely manner and arranged a ride back home since my car was a two day job. Terry is an excellent service Representative in that he made sure I was informed on the progress of ride back home since my car was a two day job. Terry is an excellent service Representative in that he made sure I was informed on the progress of my repairs. More

by JACK857 Verified Customer Verified Customer

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Terry was Awesome! ! He always greet me with a Smile and explain everything that is being done with my car and what is needed. Thank you Terry! ! He always greet me with a Smile and explain everything that is being done with my car and what is needed. Thank you Terry! More

by Jking Verified Customer Verified Customer

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This is my third rogue and my first rogue with Lorenzo and will definitely not be my last. I love Lorenzo because it is very customer friendly, And they take care of everyone of my needs. and will definitely not be my last. I love Lorenzo because it is very customer friendly, And they take care of everyone of my needs. More

by MSVICKS123 Verified Customer Verified Customer

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Because of this dealerships lack of concern for addressing major safety concerns on my vehicle, I was almost struck this morning and the person who almost hit me became belligerent, hostile, and v addressing major safety concerns on my vehicle, I was almost struck this morning and the person who almost hit me became belligerent, hostile, and violent. So not only did I almost get into a collision, but also was almost assaulted because the other driver thought I panic braked on purpose. If I had it to do over, I would’ve never purchased from this incompetent place. More

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Great service and terry the best associate, they took care of my car in and out. care of my car in and out. More

by ernesto8 Verified Customer Verified Customer

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Paid cash for the truck knowing it had the check engine light on. Was told this is a simple repair and in writing they will fix it. Here we are a month later and they still have the truck. No communication light on. Was told this is a simple repair and in writing they will fix it. Here we are a month later and they still have the truck. No communication from any staff including management. It's been a nightmare to deal with. They haven't repaired the truck they haven't returned my calls they haven't given me a refund they just gave me a rental that I can't even use for my work. Super frustrating and just want my money back so I can go buy a truck I can use for work and stop pushing jobs and losing money because I don't have a vehicle that can pull a trailer More

by Dustin Verified Customer Verified Customer

Helpful 6

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Terry Kelly is an excellent service advisor if it wasn’t for him and Lorenzo Nissan I won’t be going there to service my car I have a record with them. Too bad that they can’t drive you more than 7 miles for him and Lorenzo Nissan I won’t be going there to service my car I have a record with them. Too bad that they can’t drive you more than 7 miles More

by LVICTORIA10 Verified Customer Verified Customer

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Very incompetent and uncaring set of people. All smiles during the sell, but the service department is beyond a nightmare and is the rudest bunch of people I’ve ever encountered. No one at this All smiles during the sell, but the service department is beyond a nightmare and is the rudest bunch of people I’ve ever encountered. No one at this dealership returns phone calls nor answers the phones 80% of the time. I called 10 times to get that average so you can do the math. This is the worse dealership I’ve ever dealt with and I’ve been buying vehicles for over 30 years. Nissan should pull their franchise from this group. Truly a buyer beware location for sure. Will never buy another Nissan thanks to this dealership. I can’t say enough negative things. More

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Terry is wonderful. . He is courteous and understands my time and concerns with my car. As an elderly person and a widow my car Is my lifeline and I appreciate his sugge . He is courteous and understands my time and concerns with my car. As an elderly person and a widow my car Is my lifeline and I appreciate his suggestions of days and times to fit into my very busy schedule. He always returns my calls and I appreciate this. He makes my service days less stressful. Thank you. More

by Macoffey Verified Customer Verified Customer

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I have given them many opportunities. They don't greet you when you drive up. They just wall right by you and make you feel that you are disturbing them. Even when you have a simple appoi They don't greet you when you drive up. They just wall right by you and make you feel that you are disturbing them. Even when you have a simple appointment for an oil change, you have to wait over 2 hours. Then you have to wait another 30 minutes to get your keys and invoice More

by Tony Verified Customer Verified Customer

Helpful 1

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