Teresa Sowers | Page 18

Sales person was very response and courteous. We would buy a car from him again if circumstances we such that we would need to do so. buy a car from him again if circumstances we such that we would need to do so. More

by JMCURRAN2002 Verified Customer Verified Customer

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Rebeccah is awesome! She made the car buying experience a breeze! I would definitely recommend Morries and I love my Subaru! You have gained a new loyal customer. breeze! I would definitely recommend Morries and I love my Subaru! You have gained a new loyal customer. More

by ALGRAGE Verified Customer Verified Customer

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Hani is an excellent sales associate and a great representative for the Subaru. Led us thru the sales process very proficiently. Very knowledgeable on his product and able to answer all our questi representative for the Subaru. Led us thru the sales process very proficiently. Very knowledgeable on his product and able to answer all our questions. Would certainly consider purchasing again with Hani. Theresa walked us thru the paperwork process expertly. More

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We worked with Beth she did an amazing job getting our daughter into a new Subaru Crosstrek. The experience was smooth and professional. Great Job! daughter into a new Subaru Crosstrek. The experience was smooth and professional. Great Job! More

by TROYBEUGEN Verified Customer Verified Customer

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Excellent customer service by Eleanor. The used vehicle I purchased was as advertised and I am happy with it, which was important as an out-of-state buyer. purchased was as advertised and I am happy with it, which was important as an out-of-state buyer. More

by SGP Verified Customer Verified Customer

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They were Very easy to work with. The service was fast and friendly. With an appointment I was in and out in 3 hours for a new vehicle purchase. and friendly. With an appointment I was in and out in 3 hours for a new vehicle purchase. More

by ZMILLER2012 Verified Customer Verified Customer

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No wait for the appointment. Courteous and freindly service. Attention to the details and informed me of any potential problems. The coffee station is an appreciated amenity. service. Attention to the details and informed me of any potential problems. The coffee station is an appreciated amenity. More

by TEAEMDE Verified Customer Verified Customer

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Second cat bought at Morrie's. Always been happy with the way we were treated by all. Love the new Outback. Wife very happy. Thanks Morrie's. way we were treated by all. Love the new Outback. Wife very happy. Thanks Morrie's. More

by D.R.RASK Verified Customer Verified Customer

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I really felt like the dealership and all the employees cared about making me happy and looking out for my financial security. Thanks everybody I love my new Subaru. cared about making me happy and looking out for my financial security. Thanks everybody I love my new Subaru. More

by BROOKSJOHNSON91 Verified Customer Verified Customer

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As a first time car buyer, I had the worst experience buying my car here. My sales associate, Eleanor was friendly, and also fairly new to selling. On 6/25/21, I purchased my 2021 Subaru Cross trek Sp buying my car here. My sales associate, Eleanor was friendly, and also fairly new to selling. On 6/25/21, I purchased my 2021 Subaru Cross trek Sports Edition. However, I was unable to bring my car home since the dealership did not receive funds from my bank yet. Accordingly to Jon, finance director, this was part of their policy. This process was clearly NOT explained to me prior to filling out paperwork with the finance team. The finance team told me they had worked with my bank before, and would take about 1-2 business days to complete the process. Since it was after 5PM when I finished all paperwork, it was not immediately received by my bank. After already filling out the paperwork, the finance team told me because funds were not received, the car cannot leave the lot. They immediately blamed Eleanor for not clarifying everything. This was very unprofessional, as they should of took responsibility for failing to discuss the entire buying process with me. What really upset me was seeing everyone so quick to have me buy the car, complete all required documents, just to tell me I cannot drive the car home. 6/29/21 I finally called my bank to see why funds were not wired to the dealership yet. My bank notified me the paperwork were barely received and will take 24-48 hours to processed the funds over. Throughout this entire process, I kept emailing Eleanor about updates on receiving the funds. I openly told Eleanor I am unhappy about the entire process and would like her and her team address it. I basically just want to drive my car home by now. One of the finance member, Teresa reached out to me, only to tell me the same thing-waiting on funds. I gave it couple more days to see if the funds would go through. 7/06/21 At this point, I tried calling the General Manager to address my concerns but the number listed on the email I got was a non-working number. I am really frustrated, because I still cannot bring the car I bought for one week now, home. I called the Morrie Minnetonka Subaru number and was referred to other financial advisors, but the calls were all forwarded to voicemail. After several attempts, I was finally able to get a hold of Christen, who finally listened to my concerns as I was pretty much done with dealing with everyone at Morrie Minnetonka Subaru. Christen offered to follow up with the financial advisor and told me she will call me back about the funds. She called me back 5 minutes later and told me funds were still not received but will call me first thing in the morning to check again. 7/07/21 Christen finally called me back to let me know that the funds were received. It literally took one week and half later, for me to be able to drive my car out of the lot. What should have been an easy buying process became very complicated. I hope NO ONE has to go through what I went through in buying their first car with Morrie Minnetonka Subaru. More

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