Taylor Voner | Page 26

The overall experience at Falmouth Toyota was excellent. They had answers quickly, were highly responsive, and I never felt pressured in any way. I was choosing between two cars that were very different in They had answers quickly, were highly responsive, and I never felt pressured in any way. I was choosing between two cars that were very different in price, and I wasn't pushed to purchase the more expensive car. I did; but that was because I was given the information needed to make an informed decision. I will definitely return there for service as well. I recommend Falmouth Toyota and this team! More

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We have purchased several vehicles from this dealership in the past but this was the best experience. No haggling over price; just a wonderful experience. It was nice to deal with Ron again; Matt made su in the past but this was the best experience. No haggling over price; just a wonderful experience. It was nice to deal with Ron again; Matt made sure we were well taken care of and introduced us to the service person-Taylor who was very pleasant and efficient. The finance manager was quick and efficient and all made sure we were able to pick the vehicle up quickly. More

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Just purchased 3rd and 4th car from this dealer. I put on a lot of miles and am in service monthly for oil changes etc. Making an appointment is easy, getting in on time is the norm, as is getting out within a lot of miles and am in service monthly for oil changes etc. Making an appointment is easy, getting in on time is the norm, as is getting out within the allotted time. They recommend only the services recommended by the manufacturer at that point in time and they give you lead time on upcoming issues; tires, brakes etc, so that you can plan for that expense at a future visit. Several times they have gone above and beyond normal warranty service including giving me a car for a week when my Corolla (I might expect this at a Mercedes dealer or other high end store but not for an $18,000 Toyota) needed time in the shop. Recently, without my asking, they offered to split a part replacement on a part that was 10,000 miles out of warranty. Sales staff have always been helpful and patient with me as I try to do my due diligence, they do what they say they will and they do it promptly. More

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This is a very smart team that is willing to go the extra mile for their customers. I had a very short window of time to make a decision, and needed delivery almost immediately. This team, Anthony in partic mile for their customers. I had a very short window of time to make a decision, and needed delivery almost immediately. This team, Anthony in particular, exceeded my expectations. This is a very honest and reliable group of people to work with. More

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I just purchased my 5th Toyota from Falmouth Toyota and I just purchased my 5th Toyota from Falmouth Toyota and would not consider ever going anywhere else. I just purchased a 2012 Camry XLE and love it. I just purchased my 5th Toyota from Falmouth Toyota and would not consider ever going anywhere else. I just purchased a 2012 Camry XLE and love it. I purchased it from Ron Sjahfiedin, he gave me all the information I needed and answered any questions I might have. He was polite and helpful. He showed me all the instruments and put in my bluetooth. Sincerely, Muriel Bishop More

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I have purchased 5 cars here, sent friends and family here. Why, because they embody excellence and integrity in every aspect of the dealership. I just call David DiGravio when I need a vehicle and he here. Why, because they embody excellence and integrity in every aspect of the dealership. I just call David DiGravio when I need a vehicle and he calls me when he has it in stock. I know the price will be fair and the dearship will support the sale. Everyone is helpful, knows my name and keeps me informed about what my car will need and shy. More

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I have been with Falmouth Toyota for at least 10 years. I have purchased my 3rd car from them and at my recommendation, my mother has also purchased a car. While I've always had amazing service at this deale have purchased my 3rd car from them and at my recommendation, my mother has also purchased a car. While I've always had amazing service at this dealer, I've never taken the time to write. The service, from the phone call to make the appointment, to welcome I receive and the time service takes to explain, to the people who give me a receipt, is impeccable. I have spent most of my career in client relations and service. I am very picky about quality service and this dealer gets an A+. They are professional, friendly and care about the customers they service. They build relationships. I spent the summer researching "non-toyotas" just to see the difference and if there was something else out there that fit my needs. I visited several dealerships and worked with many people. I ended up back at Falmouth Toyota. I worked with Ken Collings who I'd recommend STRONGLY if you need a new/pre-owned or leased car. He knows his product and explains everything in detail. He understands what it's like to be in the customer's position and worked with me to help me work out all the details I needed to work out to purchase my pre-owned PRIUS. I felt comfortable and that he was being straight with me about all details. I've been able to build a relationship with Falmouth Toyota and that is what will keep me recommending them and a loyal customer. It was good that I spent the summer looking elsewhere. It solidified what I already knew, there is no dealer who providess the quality service they do.... More

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Today (10/5/11) I visited Falmouth Toyota for perhaps the 6th time over the past four years or so. I am 45 years old, and I have no friends or relatives who work at this dealership. Nevertheless, in my opi 6th time over the past four years or so. I am 45 years old, and I have no friends or relatives who work at this dealership. Nevertheless, in my opinon, Falmouth Toyota is the most amazing business I have ever encountered in any category. I hear many commercials on local radio, wherein the owner of Falmouth Toyota, Matt Murphy, touts his dealership's focus on customer. Many other busiesses pay for similar commercials. Falmouth Toyota, however, is among perhaps .000001% of business which publically commit to customer satisfaction that actually delivers. And it delivers to a degree which makes me pinch myself to make sure that I'm not in a make-believe world of some kind. I have numerous specific examples of outstanding customer service, and personal interaction with the Falmouth Toyota staff, particularly in service, that would fill several pages. All of it can be summmed up, however, by repeating that this is the most pleasurable and customer care oriented business I have ever encountered in my life. Bravo to Falmouth Toyota, and I hope that you all keep up the GREAT work. You are a true gem on Cape Cod, and a valued member of the Cape Cod Community. Oh, and thank you!!! More

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My family and I have purchased 7 vehicles from this dealership over the past twelve years. Each sale has been conducted professionally, fairly, and without any of the high pressure sales experiences t dealership over the past twelve years. Each sale has been conducted professionally, fairly, and without any of the high pressure sales experiences that I've had with other dealers in the past. Even better than the sales experience, the Service Department has handled all of our needs quickly and thoroughly. Everyone at Falmouth Toyota treats the customer with care and respect. More

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I'm also using this dealer to buy a used car now and am very happy with their service and knowledge, but my favorite story is when I brought my car in for a 2nd opinion. I was given an estimate of over $2 very happy with their service and knowledge, but my favorite story is when I brought my car in for a 2nd opinion. I was given an estimate of over $2000 to fix something in the front end of my Camry. I drove it up to make an appointment, Tony listened to my complaint, rolled up his white sleeves, got under the car, fiddled with something and told me I was all set. He charged me nothing and completely solved the problem! The service department has always been very helpful and efficient and willing to advise me toward other ways to get a job done, when I couldn't afford the Toyota parts. Everyone I know really likes this dealership. More

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