"A great consumer experience."
Purchasing a vehicle from Cam Clark Ford Airdrie was a genuinely great experience. Taylor followed up after my online search and worked diligently to find me a great vehicle meeting all my criteria. Most importantly she respected my budget and worked hard to meet it. Overall I felt like my custom was appreciated. If my next vehicle is a ford, its a no brainer that I will be going back to Cam Clark and Taylor.
"Top Notch "
10 outta 10. My salesgirl, Taylor Veno, was the best salesperson I have ever dealt with. She was involved with absolutely every step of the way. Answered all my questions and for me the exact truck I wanted. I will definitely recommend her to everyone!!!
The first time I came into this dealership a couple years ago it was not the best experience. My husband and I came in to look at vehicles and we're not approached by a single sales person not even a hello. However we decided to come back recently and I was dealing with Taylor who was absolutely fantastic. She was very patient and did her best to find me a vehicle that had everything that I was looking for and in an amazing price range. This recent experience has completely changed my view on Cam Clark Ford and I would recommend Taylor and this dealership to anybody looking to purchase a vehicle.
The finance department was also amazing to deal with and I had a great experience from start to finish with Josee. I am very happy with my new truck. Thank you Taylor for all of your help and thank you Josee for making the finance side so seamless.
"No Warranty For You"
- Tim Legacy
Bought a 2018 Mustang GT. About 2 1/2 months into owning the car i noticed that there was a rattle starting that sounds like it is coming from the transmission. This is consistent at 50 km/h and 2200 RPM. I also have a knocking sound coming from the engine area and this shows up after the engine warms up. I had taken the vehicle to Cam Clark and the shop foreman came out and recognized the noises while I was there. The next day I was called to pickup the vehicle and was told that there was no issues and that the noise was the same on a like model and that they spoke with Ford Tech. Was not given the opportunity to listen to like vehicle.
About a week later I went in for my free oil change and mentioned that the noises are getting worse. A couple of sales guys went and got keys for what they said was a like model and said that they sound the same and that they do not hear the noises. This was not alike model as my car has a manual transmission and the car on the lot had a automatic transmission. It was starting to rain so we pulled the vehicle into the service bay and I was approached by Chris Jones and told that they would not look into the issue further and that they would not repair under warranty. Chris Jones also asked who was going to pay for the diagnostic time to find out exactly what is causing the issue because the dealership was not going to and Ford of Canada will not pay for this. I am to understand that billing between the dealership and Ford of Canada is to be my problem?
I called and spoke with Blake Clark and he advised that we was too busy to address the issue at that time and that he would call the next day. I waited two days and called and left a message with Blake. He returned my call but still had not taken the time to address my concerns. Blake Clark did not seem overly concerned with the conduct of his staff or the condition of the vehicle.
I have now taken the vehicle to an independent dealer and they immediately recognized both sounds and advised that this will be a growing issue if not properly addressed. I have also taken the vehicle to another ford dealer in Calgary and looked at by a shop foreman and was given the same advice and told that they just replaced the engine on a like model because of the same issue. Asked that I book the vehicle in and that he would contact Ford Tech about the issues.
I have now spoken with Ford of Canada and have been assigned a case manager that has promptly advised that the shop foreman at the second dealership has been reprimanded for speaking to me about known issues with this model of engine.
This vehicle has 5500KM on it and sits in my garage now waiting for Ford of Canada and their network of dealers to formulate a plan to not properly address and repair this vehicle.
I would say that the worst of the bunch so far has been Cam Clark Ford. I would not recommend this dealership to anybody as they have shown that service after sale is not of any priority and that if there is not money to be made than they are not interested.
My alternative at this point is to apply for arbitration through CAMVAP as this dealership is not interested in fixing the issues and Ford of Canada is intent on reprimanding technicians instead of getting to the root of the problem.