Taylor McCarroll
Taylor McCarroll at 94 Nissan of South Holland
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Taylor McCarroll | Page 10

Express Service Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.6
108 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

3 yrs, 2 mos

Languages Spoken

English English

4.6

108 Reviews

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108 Reviews of Taylor McCarroll

November 16, 2022

Dealership Rating
Employee Rating

Good costumer service and maintenance dept I recommend thank you for taking time on my vehicle and making sure my needs are met More

by shantellpugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Matt Sappenfield, Chris Koehler, Tyler Roberson, Jacquelyn Vaughn , Frank Kaczmarski, Jasmine McCarroll, Derryl Reese

Nov 18, 2022

94 Nissan of South Holland responded

Hi, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care! Matt Sappenfield Owner Loyalty Manager

November 03, 2022

Dealership Rating
Employee Rating

Excellent service Ms Taylor was very personal when I came in to get my oil change More

by pcollins10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2022

94 Nissan of South Holland responded

Thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Matt Sappenfield Owner Loyalty Manager

October 31, 2022

Dealership Rating
Employee Rating

The checked me in almost immediately. They got the maintenance done quicker than I expected. More

by Laddlelay9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2022

94 Nissan of South Holland responded

We really appreciate your positive review! We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

October 30, 2022

Dealership Rating
Employee Rating

The service was ok but the information being relayed to me about what else was wrong took forever for me to receive that information it took 2 days after my service. More

by chrisgray807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 03, 2022

94 Nissan of South Holland responded

Chris, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We hope you are willing to give us another chance. Matt Sappenfield Owner Loyalty Manager

Nov 03, 2022

chrisgray807 responded

Yes i definitely will i love the location

October 21, 2022

Dealership Rating
Employee Rating

AMAZING services. They are always accommodating. And always friendly and eager to help. Always making customers first. More

by pearlienewbill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Matt Sappenfield, Chris Koehler, Tyler Roberson, Jacquelyn Vaughn , Frank Kaczmarski, Jasmine McCarroll, Derryl Reese

Oct 26, 2022

94 Nissan of South Holland responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of South Holland. Thank you, and have a fantastic day! Matt Sappenfield Owner Loyalty Manager

October 14, 2022

Dealership Rating
Employee Rating

Great reception. Made me feel welcome. Address my questions and concerns. Would definitely return again More

by reine.issema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2022

94 Nissan of South Holland responded

We're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

September 28, 2022

Dealership Rating
Employee Rating

Great service! The people there are great! Thank you for getting me squared away with your great customer service More

by Mr. Shields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Oladiji , Jasmine McCarroll

Oct 01, 2022

94 Nissan of South Holland responded

Mr. Shields, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

August 25, 2022

Dealership Rating
Employee Rating

Process was very long. Felt like it could have been done a lot quicker. Vehicle had a traction controlled glitch and it was not even checked. Also had a missing lug nut th More

by n.reynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Torrey Hall, Deshun Jones, James Majors, Tyler Roberson, Jacquelyn Vaughn , Jasmine McCarroll, Derryl Reese

Sep 02, 2022

94 Nissan of South Holland responded

We are disappointed to hear that you did not have a more positive experience with us at Nissan Of South Holland. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (708) 333-2000. Matt Sappenfield Owner Loyalty Manager

August 24, 2022

Dealership Rating
Employee Rating

I went in to get an all change and a tire rotation and tell them my check engine light was on they did the oil change and tire rotation but never said anything about my engine light which was still on whe More

by perrycoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2022

94 Nissan of South Holland responded

We are disappointed to learn of your experience here at Nissan Of South Holland, but will take this opportunity to improve. Please reach out to us at (708) 333-2000 so we may assist you in moving forward towards a resolution. We would be happy to check your check engine light. We will even wave the $180 diagnosis fee. Give us a call at your earliest convenience. Matt Sappenfield Owner Loyalty Manager

August 22, 2022

Dealership Rating
Employee Rating

I am extremely satisfied with the outstanding service I received when having my car serviced. The staff were all extremely professional and competent. I interacted with Taylor upon intake, during, and More

by Shirley Chappell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacquelyn Vaughn

Aug 26, 2022

94 Nissan of South Holland responded

Shirley, we really appreciate your positive review! We're looking forward to your next visit with us! Matt Sappenfield Owner Loyalty Manager

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