Taylor Frawley | Page 2

I knew what I wanted, so it made things easier. Our sales consultant, Michael Vitolo, was extremely, knowledgeable and professional. He took the time to explain thoroughly everything we asked . Our sales consultant, Michael Vitolo, was extremely, knowledgeable and professional. He took the time to explain thoroughly everything we asked . Especially about safety features and special features. Everyone there was friendly and kind. It was a great experience, I never felt rushed or pushed to get extras I did not want. Taylor was a great help as well. She is a charming young lady.Eleanor Carrano, who set up this meeting on the spur of the moment Thanks to all the staff. Overall, an excellent experience. Marsha Hendren More

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Premiere has a very streamlined process and great people. I highly recommend buying with them! I highly recommend buying with them! More

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This is my first Subaru, very happy with the car and the level of service that I got. Would recomend! level of service that I got. Would recomend! More

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Such a great experience. The staff was a breath of fresh air completely erasing the stigma of the high pressure, non-trusting car salesman. It felt more like a family picnic. The staff was a breath of fresh air completely erasing the stigma of the high pressure, non-trusting car salesman. It felt more like a family picnic. Matt Keeney gave me a trustworthy feeling and Taylor was so much fun. What a great personality. Andi and I had some laughs during my “how to operate my car” tutorial. You can teach an old dog new tricks. I finally found a car dealership that I can develop a real relationship with. Thank to you all. More

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The holistic trade-in / purchase process at Premier Subaru in Branford was very easy and with minimal haggling. The sales staff was great and did a stellar job transistioning us from a 2019 to a 20 Subaru in Branford was very easy and with minimal haggling. The sales staff was great and did a stellar job transistioning us from a 2019 to a 2023 Subaru Forester Touring model. More

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Everyone was very helpful, they answered Al my questions. When I returned with my husband, my salesman was helping someone. We just stopped by with no appointment on a busy Saturday. Another employee stepped When I returned with my husband, my salesman was helping someone. We just stopped by with no appointment on a busy Saturday. Another employee stepped in, showed us everything we wanted to see. She even took us for. Test drive. More

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Premier Subaru is truly World Class! Why do I make this broad statement. Could it be the amazing Facility that has antique cars that suspend from a raised platform in the main Lobby? Why do I make this broad statement. Could it be the amazing Facility that has antique cars that suspend from a raised platform in the main Lobby? Could it be the Car Service area which can be viewed through the glass wall for Customers to watch mechanics maintain their vehicles while they sat in a pristine waiting area? Could it be the fact the Facility is amazing in its cleanliness & attention to detail in every facet of this organization? Could it be the Salesperson Taylor Frawley an exemplary Customer Service employee who not only worked with me to select a new car that met my needs & ensured I understood fully the workings of my new Subaru Forester? The answer is all of the above!!! Congratulations Robert Alvine, President of Premier Subaru, you have done a Great Job with your Organization!! More

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Easy to deal with no pressure sales . the sales person knew what I wanted and answered all my questions the sales person knew what I wanted and answered all my questions More

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Wonderful experience, very helpful. Made it every easy and not stressful! Amazing staff! Five stars Made it every easy and not stressful! Amazing staff! Five stars More

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This was the second dealership that refused to work on my vehicle The battery kept going dead because I had had a trailer hitch put on it The other dealership says if you take all that stuff out will diagnos vehicle The battery kept going dead because I had had a trailer hitch put on it The other dealership says if you take all that stuff out will diagnose it for you and I was told you have to come up with some money so if we find out you caused the problem with your aftermarket hitch we can charge if it's Subaru's fault we won't charge you so I didn't have much choice so so long story short after 7 days they told me it was a bad battery and they had to order a bigger battery tray because the new battery the putting in has more capacity now they never told me what was wrong but they still charged me $700 That's the bill I had to pay before I can get my car even though they warranty the battery they still charged me 4 hours labor for what I don't know when they had it for 7 days so I don't understand I even called the factory open the case and they said oh well and what really makes me mad is that I've been an automotive technician retire now for 50 years and believe me I worked at a lot of dealerships and they pull the stuff all the time More

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