Taylor Francis

Courteous and quick in getting me through the check in process when I arrive and processing my service request. I like that they keep me informed about the progress of the service work. process when I arrive and processing my service request. I like that they keep me informed about the progress of the service work. More

by VGANCYCLER91 Verified Customer Verified Customer

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Taylor was informative and very Straight forward he worked with me and my Budget even though i was a little short this week. on my check he worked with me to get the oil change done and new brakes for worked with me and my Budget even though i was a little short this week. on my check he worked with me to get the oil change done and new brakes for my car Thank you Taylor and God Bless More

by Chris Wallace Verified Customer Verified Customer

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I have been going to this dealership for the past 24 years. Customer service is deteriorating. Taylor was supposed to help me with service. I had to wait 25 minutes. Still no one showed up. i went to th years. Customer service is deteriorating. Taylor was supposed to help me with service. I had to wait 25 minutes. Still no one showed up. i went to the service manager and shared my disappointment. Then he came and helped and talked Taylor to engage. From there on the coupon penny pinching started. Lexus is not Toyota etc. we settled on a coupon and moved on for oil change. More

by mqaudeer Verified Customer Verified Customer

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awesome customer service at Toyota Tampa Bay! Taylor was very informative and helpful!! Thanks Taylor!! Taylor was very informative and helpful!! Thanks Taylor!! More

by MITCHELLEERIKA Verified Customer Verified Customer

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Taylor Francis was great. ..explained everything in detail and easy to understand terms. Hope I get him on my next maintenance. ..explained everything in detail and easy to understand terms. Hope I get him on my next maintenance. More

by MRSCNLN Verified Customer Verified Customer

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Taylor is a hard worker and listened to me and the video I had of my car making a noise and was able to get the job done and avoid me having to miss work. He is an asset to Toyota of Tampa Bay I had of my car making a noise and was able to get the job done and avoid me having to miss work. He is an asset to Toyota of Tampa Bay More

by Stargill Verified Customer Verified Customer

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I didn't get a video walk through for my car. I thought that was strange. I thought that was strange. More

by lyta.tasoulinh Verified Customer Verified Customer

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Lee was extremely helpful with the work needed and left me in good hands with Taylor. me in good hands with Taylor. More

by Lewes Verified Customer Verified Customer

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When I bought my vehicle I bought a protection package for my tires and rims, when one of my rims were damaged Toyota dealership seems to not care that the company that holds the policy will not respond t for my tires and rims, when one of my rims were damaged Toyota dealership seems to not care that the company that holds the policy will not respond to them about fixing my rim. More

by shelia.christian36 Verified Customer Verified Customer

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Lack or transparency in pricing. Didn't honor email offer. Said it must be used after 1pm. My car was worked on and completed at 2pm (oil change and tire rotation). High pressure sal Didn't honor email offer. Said it must be used after 1pm. My car was worked on and completed at 2pm (oil change and tire rotation). High pressure sales approach in service line before I was even spoken to by a service advisor or out of my car. More

by BALLMAN84 Verified Customer Verified Customer

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