Tavon Shannon

Ansley Ratnayake was great to work with on my Certified Pre-Owned Subaru at Heritage Subaru Owings Mills. He worked with me every step of the way to try to get the best deal he could make for me. And, his Pre-Owned Subaru at Heritage Subaru Owings Mills. He worked with me every step of the way to try to get the best deal he could make for me. And, his followup after the sale to help me locate an owner's manual and give some guidance a couple days later on questions I had on how to use certain electronic features available on the vehicle was so helpful. He arranged home delivery of the vehicle to me, saving me a 2 hour drive round trip. Highly recommend Heritage and would definitely ask to work with Ansley again! Just because you're off the lot--you're not forgot! Thanks for help from Tavon, Andre, Jewell, and Matt, too. All really terrific people to deal with. More

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Nice people and considerate. Listened to my needs. Nice dealership. Clean updated. Friendly and caring. Listened to my needs. Nice dealership. Clean updated. Friendly and caring. More

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Tavon, Ansley, and Josh (funniest guy I've ever met) were an amazing team helping us purchase our 2nd Subaru from Heritage in 6 years. It was a pleasant experience start to finish when we went for a test rid an amazing team helping us purchase our 2nd Subaru from Heritage in 6 years. It was a pleasant experience start to finish when we went for a test ride with our kids to the day we should up to purchase a vehicle. If you're looking for consistency, kindness, trust, and reliability, ask for those 3 by name. More

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I had an excellent shopping experience from start to finish. Katie McGehee service was phenomenal. She explained everything clearly and ensured I was happy with the results every step of the way. I'm so finish. Katie McGehee service was phenomenal. She explained everything clearly and ensured I was happy with the results every step of the way. I'm so happy with my new Subaru. And I'm so happy shopped at heritage Subaru Owing Mills location, amazing service, truly went above and beyond. More

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The staff were attentive and no pressure to purchase the vehicle. Very good customer service! vehicle. Very good customer service! More

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I recently bought a Buick Encore GX from Heritage Subaru. The car is really nice and has all the features that I want. Ansley was my Sales Consultant. He offered good advice, was patient and knowledgeable. I The car is really nice and has all the features that I want. Ansley was my Sales Consultant. He offered good advice, was patient and knowledgeable. I was generally impressed with his customer service. He had my car set aside for my appointment with a VIP tag on it. That made me feel special. I would like to thank Tavon the manager for working within my budget and for his great customer service. If you’re looking for a car, this is the dealership to go to. More

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My salesperson Katie was a pleasure to work with during the car buying process. She understood what I was looking for and was able to show me vehicles that matched my criteria. I appreciated her patience the car buying process. She understood what I was looking for and was able to show me vehicles that matched my criteria. I appreciated her patience and professionalism, as well as her friendly demeanor. During my visit at Heritage Subaru Owings Mills, the Sales Manager, Tavon was very helpful. Matt, the Finance Manager, did a thorough job of walking me through the sale. The General Manager, Shawn, was available to provide assistance during the entire process. He, as well as Katie, followed-up with me after the sale, by phone and email. Thank you again to the entire team! More

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This had to be the easiest and most pleasant car buying experience I've ever had! EVERYONE, and I mean EVERYONE was super friendly, informative and went the distance to earn my business. I drove almost 4 experience I've ever had! EVERYONE, and I mean EVERYONE was super friendly, informative and went the distance to earn my business. I drove almost 4 hours, I live near Indiana, PA, to purchase my Subaru Ascent and it was well worth the trip. Starting with Chuck taking the time to make and send me a video of the car to Milton working to make all options and numbers work, to Shawn taking the time to chat, to Bill, one of the Service Managers giving me a mini tour of their ultra clean service area to Aaron, (I think) detailing my car to make sure it was just perfect and chatting . . . forgive me if I forgot anyone! I am willing to travel, obviously, for good service at a fair price and these folks delivered!! If you are even considering a Subaru, save your time and just go to Heritage . . . an A++ experience!! More

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The reason for the review is my exception experience with Emmett Russ. He was able to expertly allay my fears and make the car buying experience less stressful. Additionally, Emmett was able to answer questi Emmett Russ. He was able to expertly allay my fears and make the car buying experience less stressful. Additionally, Emmett was able to answer questions after I purchased the car. I’d absolutely refer my family and friends to Emmett at this dealership! More

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We were looking for a Subaru Forster 2025 for a while until we met with the sales team of Subaru Owings Mills last Saturday. Ansley R. showed us a relevant video in advance so we could review the main fe until we met with the sales team of Subaru Owings Mills last Saturday. Ansley R. showed us a relevant video in advance so we could review the main features of it in email. On Saturday, he met with us and spent hours showing and explaining everything in detail. He was patient, knowledgeable, and thorough and likable. Manager, Tavon, made great efforts in price negotiation so that we could gladly accept. By the time we went to Ako, financial manager, it was beyond their store closing time; still he tried hard to inform us of options for Subaru maintenance programs. It was so late so Ako told us we could be back for the extended service purchase. On top of everything, Ansley followed us to our home to get our trade-in Forester title we forgot to bring to the dealer. This is our 3rd Forester and the most impressive experience ever! This Subaru dealer made our car buying easy and pleasant. Thank you for everything! More

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