Tamika Wallace

I bought a new car and it was missing a key, so I had to go back and get a key programmed for my car. I was in the waiting room, and the service tech came to me and told me someone was on the phone and I n go back and get a key programmed for my car. I was in the waiting room, and the service tech came to me and told me someone was on the phone and I needed to tell him I lost my key and that was the only way I could get another key. I was a bit confused, so I went to the phone and the person on the other line asked me to confirm that I did NOT receive two keys and that I had lost my key. I put the phone down and told the service tech I was not going to lie to this person on the phone. Nacho Ortega, the service tech then said, well great, now the dealership will have to pay for the key. I returned to the phone and told the person I did NOT lose my key and was only given one key when I purchased the car and I had an I owe you notice verifying this issue. I later learned from the sales person that new car owners get a free key if THEY lose the key, so apparently, the dealership was trying to cash in on the free key owed to me if I ever lost one. Very shady business. I purchased the car with cash which went pretty quickly, however it took about two hours for them to get my car washed and ready for me to drive away. Overall, I was not at all impressed with this dealership. Can't say I will be back based on the key issue they were trying to pull over on me. In addition, this was the purchase of a new 2024 Ford Expedition. I got ZERO instruction on anything on the car. When I asked how to program my code on the door, the service rep stated he didn't know and i had to read the owners' manual. The service tech on the next desk over heard this response and said he would help me. He did and I was able to program my code on the door. In addition, it does not give me a very good feeling knowing that a key to my car, was "lost" at the dealership. How does that happen? Now I have two keys but it's a bit unsettling knowing an extra key to my car is out there "somewhere". More

by machud Verified Customer Verified Customer

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Had a very pleasant experience dealing with Tamika Wallace! She was awesome! I would most definitely recommend her. Wallace! She was awesome! I would most definitely recommend her. More

by sljackson31 Verified Customer Verified Customer

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What a great experience working with Tamika Wallace! She really took the time to understand what we were looking for (and why!) so that she could help us find the right vehicle for our needs and budget. She really took the time to understand what we were looking for (and why!) so that she could help us find the right vehicle for our needs and budget. Can't speak highly enough of how much we appreciated doing business with her and Clay Cooley Ford! More

by CD Verified Customer Verified Customer

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They were able to help me even when my credit was not as good, excellent service! good, excellent service! More

by durazomilton Verified Customer Verified Customer

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