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Larry H. Miller Chrysler Jeep Tucson responded

I will look forward to meeting at your convenience thanks for be willing to sit down and discuss further Larry Watts GM

desertrosebee responded

I called and left a message - no call back.

desertrosebee responded

I am not using your service department anymore and don't want to. Your service department caused me a lot of expenses in rentals, gas, and warranty co-pays to use an out of town service department - because your techs failed to fix multiple issues and made my car worse every time I got it back as I stated in my AG complaints - read the complaint that the AG sent your department they sent three letters already- they are going to move to the next stage - I do not want anymore services after multiple failures to diagnosis and charges for services your service department did not do- I am done with your service department. I want reimbursement as stated in the AZ AG complaint. Rosemary

Larry H. Miller Chrysler Jeep Tucson responded

Hello Rosemary, I received your message late yesterday my apologies for missing your call. I thought maybe it was you in the review and you had made recent service visit since your last visit in August. In reference to your message i am requesting we meet and discuss your situation, I am available any time this Friday or even Saturday. Please let me know what time will work for you. Thanks Larry Watts GM

Larry H. Miller Chrysler Jeep Tucson responded

Hello, I'm not asking you to use our service department just to sit with me, bring your documents and receipts so we can discuss. I haven't received any letters concerning any complaint my email address is Larry. Watts@lhmauto.com if you would like to email me a copy or just bring with you if you choose to meet with me, thanks Larry Watts GM

Larry H. Miller Chrysler Jeep Tucson responded

My office is in sales building, Trent hasn't received any letters from AG office. Give me a time for Friday or Saturday so I can be available, thank you.

Larry H. Miller Chrysler Jeep Tucson responded

We are closed on Sundays which is the 19th,, anytime after 11am on the 18th is good for me, let em know so I can put it on my calendar

Larry H. Miller Chrysler Jeep Tucson responded

Yes

desertrosebee responded

The AGs office sent it to Trent the Service Manager three times. I e mailed the AG your e mail and phone # I am going on vacation in a day or two I will see if I can come in before then. Where is your office located? In service or sales?

desertrosebee responded

Hi, I will have to come into your office on the 18 or the 19 of this month let me know which days you are in.

desertrosebee responded

Looking at my calendar I can come in on the 20th about 2:00. Does that work for you? I have all the paper work -billing receipts.

desertrosebee responded

ok see you on the 20th at 2:00

Larry H. Miller Chrysler Jeep Tucson responded

here is your comment on last Google review I brought the multipoint inspection sheet to Larry Miller Jeep- So upon several former conversations with Trent the service manager he promised me a $300 refund on the throttle body cleaning that the tech charged me for but did not do Trent the service manage said over the phone bring the Jeep in we don't want to loose your business and we will make it right- I brought my Jeep in on Aug. 21, 2023 and I went to his office and told him I never received a refund in the mail- he said they had problems with new software. I am there for a coolant flush and cleaning - lift gates not working needed replacing - right front axle boot leaking and brake fluid cap replacement as per Jerry Seiner Casa Gande Tech inspection- Pick up my Jeep the next day Trent said he will take $300.00 off my bill instead of the mail in refund- I agreed and he asked me do do him a favor and remove the Google review - I asked Trent about the right axle leaking he said the tech found no leak- it's fine. Got the report and bill paid the remainder another $309.68 - We wish you the best if you change your mind or would like to meet in person please let me know, Larry Watts GM

Larry H. Miller Chrysler Jeep Tucson responded

Again my apologies, I would suggest we sit down and discuss rather then back and forth online, please call 520-258-6002 lets schedule a day and time, i am sure we can come to a reasonable solution we do try hard to satisfy guests, hope to talk soon. Thanks Larry Watts GM

desertrosebee responded

No you did not refund the original $260.00 failure to clean the Throttle body that your tech did not do but charged me for - you did take off $300.00 of my last bill for something else. The issues I am complaining about I had my Jeep in your shop overnight and your Tech could never find anything then I came back again the next day still nothing even though there was a vibration and rattle from the right side of the engine. I could hear it - . Jerry Seiner Tech said- the right boot was leaking and the vibration/rattle was the engine mounts - which are all covered under my warranty. NO I do not want to bring my Jeep back into your service department ever again - I brought in to your shop the Multipoint inspection sheet on August 23, 2023 from Jerry Seiner stating the above mentioned needed repairs - I thought it would be cheaper to have your service Dept. do the repairs instead of a trip to Casa Grande- apparently not as I am having to return multiple times at your service department with no results. Never have I ever had to return so many times with failure to diagnose even after another service department wrote out what was wrong on their report.

desertrosebee responded

Explain to me why when I bring my Jeep in your Tech can never find what's wrong but when I take it to Seiner Jeep in Casa Grande they find the problem the next day? this has happened three times- on top of that the tech charges me for a throttle body fuel system cleaning $291.88 that he did not even do. I am not through with your service department there will be more coming your techs lack of experienced service has cost me around $2,000 IT IS OBVIOUS THAT YOUR SERVICE DEPARTMENT HAS SOME HAS UNTRAINED TECHS! All the excuses that it is a new problem is all BS! I brought in a complete multipoint inspection sheet from Jerry Seiner. I seriously think your service department needs their Franchise Licensed revoked.