Susanna Vann-Parrott | Page 2

Very professional, friendly, reliable, always on time, highly recommended! I would definitely buy here again! highly recommended! I would definitely buy here again! More

by hgiese29 Verified Customer Verified Customer

Helpful 0

Report | Print

Nice people. They try their best to get things done.I think they need more mechanics to get done on a timely manner. They try their best to get things done.I think they need more mechanics to get done on a timely manner. More

by terry.carlson.tc Verified Customer Verified Customer

Helpful 0

Report | Print

I no went in to this purchase coming from another dealer who just tried to bait and switch me on a pro master van. We decided not to make a purchase and found a nicer van at Phillips for relatively the sam who just tried to bait and switch me on a pro master van. We decided not to make a purchase and found a nicer van at Phillips for relatively the same price but a much better van. Susanna seemed to be person centered at first until I signed on the dotted line. We notice some wiring that needed to be looked at which they added to the “we owe” page. On the way home we found that two of the lights over the cab had been knocked off too. I asked her that same night if they would replace those too as they were overlooked on the test drive. The next day I brought it back for the detailing that they offered and when I brought up the lights Susanna literally laughed in my face so hard it was almost embarrassing how rude she was. I felt bad for her. Then the van was retuned really quickly. I thought it was fast and looked for evidence of the detailing to see how my new van looked in its certified pre owned state. Nothing was clean. They didn’t even try. The man agate was nice. I’ll give him credit. But he should have stepped in and told his sales people how to treat customers who spend 5 figures to buy a vehicle. I’m just glad it’s over. Every car buying experience I have had is almost exactly like this. Why do we accept lower standards all the time for what we expect out of a buying experience. We are the ones who go are spending money. Make us happy. Stop xxxxting on the people who pay your bills. I guarantee it would be a better business model than this cover your back side sales we see at todays car dealers. More

by emilllsfault13 Verified Customer Verified Customer

Helpful 0

Report | Print

I would give Phillips a very high rating for two important reasons. First the people are nice, but even more I got the pricing we were looking for. Thanks important reasons. First the people are nice, but even more I got the pricing we were looking for. Thanks More

by kolb8899 Verified Customer Verified Customer

Helpful 0

Report | Print

Service and Anthony was great for what I needed done quick and great thanks again quick and great thanks again More

by Antburden40 Verified Customer Verified Customer

Helpful 0

Report | Print

Horrible experience. .... THEY WANT TO USE Kelly BLUE BOOK WHO DOESN'T BUY CARS TO GET YOUR TRADE BUT NOT TO PRICE THEIR VEHICLES. Very obvious that Susana doesn't know he .... THEY WANT TO USE Kelly BLUE BOOK WHO DOESN'T BUY CARS TO GET YOUR TRADE BUT NOT TO PRICE THEIR VEHICLES. Very obvious that Susana doesn't know her product and when caught on what she thought was a very old dealer system (HOLD BACK) even decided to start a texting battle without making any sense at all..... but only making it more obvious that they got caught being totally dishonest. More

Helpful 0

Report | Print

Pleasure to do business with your dealership and will recommend to my friends and associates to visit your dealership when looking for a new vehicle recommend to my friends and associates to visit your dealership when looking for a new vehicle More

by max.britton Verified Customer Verified Customer

Helpful 0

Report | Print

The staff was pleasant and knowledgeable. They were able to answer my questions without hesitation. It was an enjoyable experience. They were able to answer my questions without hesitation. It was an enjoyable experience. More

by windovers7859 Verified Customer Verified Customer

Helpful 0

Report | Print

Susanna was very knowledgeable and friendly. Would recommend her to anyone. Very informative about the job. Would recommend her to anyone. Very informative about the job. More

by jgroff67 Verified Customer Verified Customer

Helpful 0

Report | Print

This dealership and those involved in the purchase of my vehicle were the embodiment of Courtesy and professionalism. vehicle were the embodiment of Courtesy and professionalism. More

by nikki19 Verified Customer Verified Customer

Helpful 0

Report | Print