"extremely poor service department"
- poor service department at scarsview
I had an appointment for a software update along with 3 other recalls for april 11 My truck wouldn't start a few days prior to the 11 I called and spoke to the service person Suresh that told me he could not find the file and to have it towed in then hung up on me. I called back and spoke to the receptionist
I believe her name was Karen she was friendly and was able find my appoinment and then put me back to Suresh again he seemed confused about the appointment and rude he ended up telling me to take it to another dealership after the tow truck was on its way. once the tow truck got it there after telling me to get it towed the first time they told the truck driver to take it somewhare else.
It was taken to Town Centre Chrysler dodge Jeep. Jim over there in service was able to take it and deal with the problem with out incidence this is the second time taking it there service here is good and done quickly. I will be getting all my service work done at Town centre Chrysler in the future
"Great Purchase Experience"
Had a great experience at the dealership. The salesperson was very knowledgeable, and went above and beyond to make us happy with the vehicle. My next purchase of a truck will be at this dealership. Thank you Mohammad!
"Great service great staff"
Always did my caravan oil change there. The waiting area is clean and welcome. Suresh is patient and friendly. He is also very knowledgeable and helpful. Other staff are friendly as well including the shuttle driver. Very pleasant experience.
Suresh worked with Bala to squeeze me in for an appointment to fix my wiper fluid spray. Great service, and team work to get this accomplished! Thank-you
"Jee grandma Cherokee "
Good service friendly staff excellent prices good coffee and popcorn good time close to my home convenient time watching TV like i at home great WIFI
- Citizen 2
They provided me Great Service. They were very knowledgeable. They were very helpful. They provided Fast service. They explained everything that they were doing. They also answer my questions well
Other Employees Tagged:
"Realistic approach "
- Ansen Anto
Gave me the perfect experience of customer satisfaction. he outscored others by knowing what I needed and how to put a smile on me. Thanks Suresh for your all your help
"Very thorough update on my vehicle..."
recommended some maintenance items that I was not aware should be done... Glad to have it done as the vehicle will now run better and be safer...
Other Employees Tagged:
"Outstanding customer Experience"
Whenever we go to Scarsview they invite you with a smile and always have a sense of urgency to get my car taken care of. The crew is friendly and funny and will make sure you are comfortable while waiting. Suresh is honest and gives you options of what needs to be taken care of and transparent of how much it will cost. No surprises when picking up the car. Thank you all for an excellent customer experience!
Arrived for 7:30 am to get my car serviced and to get a recall done one my Jeep Wrangler. Service manager Suresh also told me that my car need a 4WD oil change. He gave me a price and I just wasn’t sure if I wanted to spend that extra money right now, but when I said okay he ensured me he would give me a better price when I came to pick up the car. When I saw the final price I was very happy with the deal Suresh gave me.