Steve Lane
Steve Lane at Cassens Chrysler Dodge Jeep RAM
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Steve Lane | Page 14

Internet Sales Manager

Cassens Chrysler Dodge Jeep RAM

3333 S State Route 159
Glen Carbon, IL 62034

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5.0
143 Reviews

Love to fish. Huge STL Blues and Cardinals fan. I was a PGA Golf Professional for 10 years before getting into the car business. Married with 4 adult children and one teenager still at home.

Dealership Experience

21 yrs, 2 mos

Industry Experience

21 yrs, 2 mos

5.0

143 Reviews

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143 Reviews of Steve Lane

April 10, 2018

Dealership Rating
Employee Rating

2018 Grand Chrokee The experience at this dealership is the best I have ever received. From our sales rep Steve Lane to the Financial expert Jack, it was a enjoyable and More

by Happy Jeep Owner and Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jack Gai

Apr 10, 2018

Cassens Chrysler Dodge Jeep RAM responded

Thank you so much for taking time to leave this kind review! It was a pleasure to work with you and we look forward to many great years to come! Enjoy your Jeep!!

March 09, 2018

Dealership Rating
Employee Rating

Love my new car!! Everyone I worked with at Cassen’s was as friendly as could be and went above and beyond to find a safe and reliable vehicle to fit my price range. I More

by sarahveatch17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dustin Simaytis , Mary Cassen

Mar 09, 2018

Cassens Chrysler Dodge Jeep RAM responded

Thank you, Sarah, for the wonderful review! We are very happy that we were able to help you find the right car! We appreciate you trusting us with this big decision and look forward to working with you again in the future! Thank you again, Sarah!

January 14, 2018

Dealership Rating
Employee Rating

Efficient, low pressure, fair buying experience Very happy with my buying experience. Steve lane and the sales team were excellent. Friendly, efficient, and fair. We had negotiated terms prior to co More

by John3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

January 06, 2018

Dealership Rating
Employee Rating

Amazing experience Steve Lane at Cassens was professional, respectful, and easy to work with to find us a van. It was truly a painless and enjoyable buying experience. I More

by Adoptme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jack Gai

December 29, 2017

Dealership Rating
Employee Rating

Awesome experience! Steve w Cassens made my car buying experience so easy and enjoyable! I can’t thank them enough for listening to my wants : delivering so timely ; an More

by Dmsuess
Customer Service
Friendliness
Price
Recommend Dealer
Yes

December 03, 2017

Dealership Rating
Employee Rating

Exceptional Service Steve Lane and the team at this dealership provided prompt, friendly and exceptional customer service to me. I would definitely recommend this place t More

by Sabrina Luttrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 29, 2017

Dealership Rating
Employee Rating

Pleasant and Hassle Free This is the 2nd Jeep we have purchased from this dealership and salesman, Steve. The process is always relaxed and pleasant. Steve kept us informed th More

by Raquelvice
Friendliness
Recommend Dealer
Yes

November 18, 2017

Dealership Rating
Employee Rating

Great service! As a first time buyer I wasn’t sure what to expect, but Steve and the entire staff were extremely friendly, helpful and made the buying process a bree More

by Aehounsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jack Gai

Jul 23, 2018

Aehounsom responded

To follow up on my review, I several months later would rate this dealership with negative stars if I had the options to. Immediately following the purchase of my vehicle I had a safety inspection done at not one, not two but three different places and they all said the same thing. This car was sold to me with faulty ball joints and an array of other transmission problems that I wasn't made aware of during the time of purchase. They all said that this car is a literal death trap and they can't believe I didn't die driving this care the distance that I had. We have tried reaching out to them in regards to the issues at hands and they have been extremely rude and refuse to acknowledge their flagrant disregard for the safety of their customers. They will do whatever they can to cover their xxxxx. If you're reading this, save yourself the trouble and buy from a different dealership. If you're wondering why they have so many good reviews on this website, it's because they will pressure you into posting a review immediately following your purchase before you realize there is anything wrong with your car. I would take everything on this website with a grain of salt. P.S. Steve Lane is the specific salesman I was working with

November 02, 2017

Dealership Rating
Employee Rating

Great experience Great customer service our sales guy Steve was very professional with us and did a great job would recommend to All of my family and friends More

by Firdguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dustin Simaytis

October 07, 2017

Dealership Rating
Employee Rating

My jeep We got awesome service. We back and recommendations to all our friends. Steve lane was an awesome salesman. We are very happy with their service. More

by Scooter71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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