Steve Henigan | Page 55

Appreciated being able to take our time over a number of days without being pressured or "written off" by the sales person. Was glad we could do final price negotiation over the phone. Would be better if w days without being pressured or "written off" by the sales person. Was glad we could do final price negotiation over the phone. Would be better if we could test drive without sales person along for the ride (other dealerships we were considering and used in the past let us test drive without the sales person on board. More

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We purchased a used vehicle from Steve Henigan today and I must say the service he provided was by far the best we have experienced at any dealership. Steve went the extra mile in so far as obtaining specs I must say the service he provided was by far the best we have experienced at any dealership. Steve went the extra mile in so far as obtaining specs of competitive vehicles so we could make a decision based on facts not generalities. He responded to every question completely and when he did not have an answer he got back to us within a very short time. When we picked up the car it was ready to go - spotless fueled up and ready for the road. He did his very best to assist us in our purchase, not sell us a car. There is a huge difference in the two. I would not hesitate to send friends and family to Toyota of Des Moines. I only wish I had not wasted my time visiting other Dealers. More

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Steve and Joe were very friendly and helped me get into my new car quickly. Outstanding work and excellent service. I did not at any time feel as though I was getting a raw deal. I highly recommend Toyota my new car quickly. Outstanding work and excellent service. I did not at any time feel as though I was getting a raw deal. I highly recommend Toyota of Des Moines, especially with Steve and Joe working there. More

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I set the bar high for a new vehicile with what I wanted and have been working with Steve to hit all the marks and Steve worked really well with me and answered all my questions. He always came through.. I and have been working with Steve to hit all the marks and Steve worked really well with me and answered all my questions. He always came through.. I realize nothing is for free and I knew what I wanted and the invoice pricing and felt what I was getting was a fair price overall. I have received exactly what I wanted. This new vehicle is used with only 2300 miles but very close to new. I only wished the new car free oil changes special that was offered came with this purchase but I understand that I purchased a used certified vehicle. Steve is the best in his field and I will be back for years to comes and will recommend Toyota of DesMoines to others. More

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This is the second car we have purchased here. Steve is a very easy sales person to work with, Price of my 2007 camry was fair and the incentive to purchase the new car was great. I will return again in a very easy sales person to work with, Price of my 2007 camry was fair and the incentive to purchase the new car was great. I will return again in 2 to 3 years for our next car. The extra effort shown near closing time was great. Just a great place to work with. Thanks More

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Bought a new Highlander. Everything was very smooth and the help was excellent. Steve was very helpful and seemed knowledgable. I will recommend Toyota of Des Moines to my friends. Enjoyed my experien the help was excellent. Steve was very helpful and seemed knowledgable. I will recommend Toyota of Des Moines to my friends. Enjoyed my experience and we love the car. Thanks Geoff More

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Steve has worked with me several times AFTER the sale doing things that technically were not his resposibility. That BUILDS relationship and makes me believe that he will CONTINUE to service my auto need doing things that technically were not his resposibility. That BUILDS relationship and makes me believe that he will CONTINUE to service my auto needs into the future. The other thing that impresses me is that Steve contacts me in the early morning hours (I am a morning person) which means he puts MY NEEDS ahead of his own - RARE. He also is working with my daughter and son-in-law, and they are impressed with his efforts as well. More

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The people are very friendly and helpful where it counts---Service, and People. The only thing I can say and it is no reflection to the dealer ship. I just wish I knew how to get a car I want with counts---Service, and People. The only thing I can say and it is no reflection to the dealer ship. I just wish I knew how to get a car I want with out paying high interest rate. I just want to get a good interest rat for what I want. I'm starting out on my own. More

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I had help finding the perfect car and everyone was great and fast at taking care of my needs. Within a short amount of time I was approved and was driving my new car. Financing was easy and fast. I will and fast at taking care of my needs. Within a short amount of time I was approved and was driving my new car. Financing was easy and fast. I will tell all my friends and family about my experience. Thank you More

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Steve Henigan was very knowledgeable and helpful. He took me through every nook and cranny on the Prius. He worked hard to get me the best value he could on my trade. He was very prompt at getting bac took me through every nook and cranny on the Prius. He worked hard to get me the best value he could on my trade. He was very prompt at getting back to me after my initial inquiry (within minutes) online. At delivery, the man who took me through the vehicle info again (Joe) was great. He answered my questions before I even had to ask. The only part of the experience where I felt a little pressure was from the loan officer on the extended warranty. He wasn't exactly pushy, but it was slightly more than just talking through the options like Steve did. I got the feeling he may have pushed a little more but I made a comment about everyone saying how great and reliable the Toyota was and I felt I'd be throwing my money away. He didn't have a response on that one and things went quickly from that point. He was very polite and helpful, but just a tad more assertive about the add-ons. He was a very nice gentleman though. More

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