Steve Brawer | Page 54

Very professional and a nice lounge for customers The service department has always been friendly and understanding to my needs. The lounge is very clean and is enjoyable to use as I wait for me vehic The service department has always been friendly and understanding to my needs. The lounge is very clean and is enjoyable to use as I wait for me vehicle to be serviced. The wait time to have my vehicle serviced is reasonable. More

by eball0103 Verified Customer Verified Customer

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Unprofessional, Doesn't know their own policies/ procedures The service advisors are rude, do not know their own policies and procedures. They seem clueless when you ask them a question. Unprofessional. Becky w The service advisors are rude, do not know their own policies and procedures. They seem clueless when you ask them a question. Unprofessional. Becky was a little rude and sarcastic but tried to act like she was being helpful. Steve did not seem to want to get involved to help resolve the issue. Jaime was rude to Becky and was unwilling to help when Becky asked for it. This was in front of the customer-Me and whoever else was standing behind me. More

by M.Bearden Verified Customer Verified Customer

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I had a service done. And now my engine light is on Engine lights on and i am in Greensboro nc. Never had a problem till i got it serviced. So i will bring it to a ram dealer up here Engine lights on and i am in Greensboro nc. Never had a problem till i got it serviced. So i will bring it to a ram dealer up here More

by MPETRACIAHCC Verified Customer Verified Customer

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Electronic Well diagnosed and treated. Kept me informed about the work needed and any alternatives that would apply. Always honest and willing to listen to my co Well diagnosed and treated. Kept me informed about the work needed and any alternatives that would apply. Always honest and willing to listen to my concerns. More

by DEBPLO Verified Customer Verified Customer

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Warranty on radioo No matter what the challenge is they will step up and get it corrected. Never question you will walk away satisfied with the service and the quality o No matter what the challenge is they will step up and get it corrected. Never question you will walk away satisfied with the service and the quality of work. More

by izodky Verified Customer Verified Customer

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Warranty repairs Steve is a good service writer and treats customers well. This review is for service only. Now for the sales manager that is a totally different st Steve is a good service writer and treats customers well. This review is for service only. Now for the sales manager that is a totally different story all I can say is I have no idea how you sell as many cars as you do! More

by gto301 Verified Customer Verified Customer

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Great Service as always Always listen to concerns, vehicle ready when estimated.always takes appointments, or for a quick fix, just stop by and always happy to assist. Steve Always listen to concerns, vehicle ready when estimated.always takes appointments, or for a quick fix, just stop by and always happy to assist. Steve is awesome. More

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The Challenger I'm relatively new to the Florida area and I'm still getting settled. A few months back I needed service on my Jeep and found Ferman online so I sched I'm relatively new to the Florida area and I'm still getting settled. A few months back I needed service on my Jeep and found Ferman online so I scheduled an appointment, long story short I was pleased with the service and the way I was treated as a customer and decided I had found a dealership that I was comfortable doing business with. On the next service visit I asked Steve in service to refer me to a sales person in used cars and he introduced me to Brandon. I told Brandon what I was interested in and that I was just looking and wanted some information on a 2016 Challenger he had. Brandon was easy to talk to and informative. There was no pressure and Brandon worked at my pace as I gathered the information I needed to be comfortable with a purchase. I scheduled a test ride and had my son evaluate the Challenger as I was unable to take the car on my own due to recent surgery. Brandon is patient and easy going and after my son's test ride and feedback I bought the Challenger. The sales experience was a great one and it couldn't of been any easier to purchase the Challenger. Scott made the paperwork easy and explained things and was thorough easy to work with and talk to also. Ferman has another satisfied customer. More

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Service was very good! 2016 Jeep Wrangler service.. Steve was very thorough and helpful, made sure everything was good to go and scheduled appt for an unplanned defect asap. 2016 Jeep Wrangler service.. Steve was very thorough and helpful, made sure everything was good to go and scheduled appt for an unplanned defect asap.. More

by DMA27 Verified Customer Verified Customer

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Great experience Tires changed at Ferman filled with nitrogen, tires should keep better pressure run cooler last longer, oil change while we were there Steve was gre Tires changed at Ferman filled with nitrogen, tires should keep better pressure run cooler last longer, oil change while we were there Steve was great. Green donuts every day. Yum . We love Ferman More

by Jat Bea Verified Customer Verified Customer

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