Audi Uptown

Mr. Mark Lopez is very professional and kind who knows what he does. I would keep him for further services.👍👍👍 what he does. I would keep him for further services.👍👍👍 More

BEFORE BUYING A (CPO) CERTIFIED-PREOWNED VEHICLE READ THIS REVIEW. Earlier this year I picked up a 2018 Audi TTS. Lovely car. On the day of delivery I noticed the front air vent grill was broken THIS REVIEW. Earlier this year I picked up a 2018 Audi TTS. Lovely car. On the day of delivery I noticed the front air vent grill was broken and the bumper was scratched (see attached image). Dealership: The car is CPO inspected and cleared but looks like this slipped through the cracks. We'll take care of it. Okay, no worries. I totally understand. Little had I known what was in store for me. This began nearly a year long ordeal. Hang tight because we're just getting started. That day (delivery day) I drove the car home in good faith and here's some other issues that sprung up: 👉🏼 Apart from the front bumper scratch and broken grill repair/replacement 👉🏼 I noticed a knocking sound from the engine bay area on the driver’s side (was a cross bar or something, not the technical wizzard here) on slow speeds. 👉🏼And the brakes making a squealing sound (which is quite embarrassing as you pull up to a stop). Listen: https://www.dropbox.com/scl/fi/xdywj1obvggw4kxdnd2b4/TTS-brake-sounds-case-no-05784255.mov?rlkey=v4kvs1wck9wa8kfb15y66aso6&dl=0 A bit disappointed I reached out to the dealership. There response: The car is CPO inspected and cleared but looks like this slipped through the cracks. We'll take care of it. Okay, no worries. I totally understand a laundry list of items slipped through the inspection. Nearly 3 months later the dealership resolved all the issues except for the brakes which make a loud squealing sound at low and high speeds once they warm up. Response from the dealership: The car is CPO inspected and cleared and the brakes are at 50% Frustrated and embarrassed by the car's squealing sounds, I reached out to Audi Canada and their response: The dealership said so and we can't help you. And here I am now sharing my experience for anyone else who might be considering a certified pre-owned vehicle. PS: The people are super nice. It's most likely bad process. More

Since the first time working with Mark (Lopez), I have always been impressed by the his top notch customer service skills and professionalism. Not only is he knowledgeable, throughout, and courteous, he always been impressed by the his top notch customer service skills and professionalism. Not only is he knowledgeable, throughout, and courteous, he shows genuine care and looks after client's interests by providing pertinent details, giving candid feedbacks, and making spot on recommendations. Getting services done at the dealership can be a somewhat stressful experience but Mark (and his team) consistently make that a much easier and even pleasant experience. Keep you the great work! More

Hi Richard, Thank you very much for the hospitality you have rendered during our course of taking delivery of the new vehicle. I and my wife really appreciate your kind attention and detailed introductio have rendered during our course of taking delivery of the new vehicle. I and my wife really appreciate your kind attention and detailed introduction of the Audi operation features. It was a pleasant experience with you the whole time and we appreciated very much your assistance! Just write this to express our thanks! Wish you all the best during this holiday season and have a prosperous new year ahead! Kind regards, Kevin Chow More

Michael was a pleasure to work with. His attention to personal service and all details were outstanding. He listened to my needs and was able to accommodate. He spent considerable time r His attention to personal service and all details were outstanding. He listened to my needs and was able to accommodate. He spent considerable time reviewing options and I chose a Q3 with the progressive package. When I picked up the car he spent quite a bit of time reviewing everything I needed to learn about the new car. He contacted me a few days later to find out how I was enjoying the car and if I had any questions. I have already recommended a friend who purchased the same car. Thanks for everything Michael. More

I was looking for a dealer with physical availability so I could get a new car within weeks. I searched the inventory of Audi dealers in Toronto and found these guys seemed to have some cars in stock. So I I could get a new car within weeks. I searched the inventory of Audi dealers in Toronto and found these guys seemed to have some cars in stock. So I tried contacting them. The next day a salesperson (Shuda Ling) contacted me and said they had three cars close to my chosen model and trim in stock. I drove all the way to this dealership rather than the ones in my area to get the car they had available. Out of the two remaining in-stock cars there was one that Shuda told me I would get it with a week so I made some trim sacrificed and ordered that. Since he was sure the car was in a port and arriving next week I gave away my car the following week. But then they called me and said the car was delayed. Week and after I was told the car was delayed. So I contacted the owner who hooked me up with the manager David Yip - who didn't take much responsibility. What's worse the salesperson denied everything he told me (He had told me he was threatened to be fired if I didn't delete a bad Google review I had left them)... Over one month later and after checking every week, I still don't have the car I ordered. They're not even giving me a loaner car to drive as every other dealer would. This is my fifth car and I never had an experience even close to this. There were delays three of the five times but never this long. What really hurts is that ALL the other dealers were responsible and helped out, gave me a loaner or tried to get the car faster. These people are so irresponsible it's actually offensive. More

Negotiated with William Pat based on friend's referral. It turned out to be a rather bizarre experience. This salesperson behaved like a child in handling customer: He lied to me about the progress of the It turned out to be a rather bizarre experience. This salesperson behaved like a child in handling customer: He lied to me about the progress of the deal. He then lied to the general manager (who was delegated by the dealer principal to resolve) about what happened after I made a complain. And worst of all, the management took his side regardless. I ended up going somewhere else to purchase my Audi. More

They go out of their way to make the experience easy and fair. Their sales staff is amazing. Especially Stephen Yeun fair. Their sales staff is amazing. Especially Stephen Yeun More