Stephen Darmstandler

Possibly the worst car buying process I've been through. The service I received from my salesman Sami was great, as well as the car (with a exception of a minor scratch) but I've never had to go through so The service I received from my salesman Sami was great, as well as the car (with a exception of a minor scratch) but I've never had to go through so much in getting a car. The car is new but received it with a scratch that has yet to be fixed sufficiently. My address was incorrect on documents even after correcting the finance manager twice (also put an incorrect email address as well on lojack registration forms). Most important of all, I received a check for the loan of the car from my bank and that has yet to be cashed. I received a letter from my bank two weeks ago saying the check couldn't be cashed because it wasn't endorsed to the elk grove cdjr, and they could call the bank to clear it and cash it. I would have endorsed it but they took the check from me and said they would take care of everything (clearly they didn't). I immediately called the finance manager and he told me the department that handles the checks is PROBABLY on top of it already, but I asked him to call them and talk to them about to make sure they are, and he assured me that he would. That was two weeks ago. I spoke with my bank today and they informed me that the check still hasn't been cashed, now I'm currently trying to speak with someone in upper management but can't get through to anyone. More

by Jaecara Verified Customer Verified Customer

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Boa was professional and quick to help me with my vehicle needs. He was very knowledgeable with the vehicles features, broke down the loan options and shared the benefits of the warranty package. I am supe needs. He was very knowledgeable with the vehicles features, broke down the loan options and shared the benefits of the warranty package. I am super grateful for his attentive service and would definitely go back to get another vehicle with his help. The dealership was clean and everyone seemed friendly and I liked the fact I could get coffee. Will recommend the dealership to family as well. More

by daniellel.arcaro Verified Customer Verified Customer

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