Stephanie Smith

Mercedes Benz of Owings Mill and my maintenance manager Patricia are the best in the world. Patricia customer service skills are beyond reproach she’s very well organized and her knowledge of her job is ve Patricia are the best in the world. Patricia customer service skills are beyond reproach she’s very well organized and her knowledge of her job is very refreshing, I would never deal with any other dealership because of the great service and staff. More

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Patricia Doelle has taken care of me for a number of years and she has always been friendly, courteous, knowledgeable, efficient, and professional. Always a pleasure! years and she has always been friendly, courteous, knowledgeable, efficient, and professional. Always a pleasure! More

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My experience was none other than perfect. They remembered my late mother and treated me so well. I was able to drive off in my brand new GLC in a matter of hours. The team is amazing you have They remembered my late mother and treated me so well. I was able to drive off in my brand new GLC in a matter of hours. The team is amazing you have to see Elliott tell him Ms. Flowers sent you! More

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Elliott was OUTSTANDING , he was so good my wife and I purchased not one but two Mercedes-Benz. We truly appreciate and thank God for his professional service. purchased not one but two Mercedes-Benz. We truly appreciate and thank God for his professional service. More

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Mercedes-Benz Benz of Owings is the best place to go and get your new vehicle and ask for Mr Dennis Epps. Great man with an excellent service. They have great deals on cars. get your new vehicle and ask for Mr Dennis Epps. Great man with an excellent service. They have great deals on cars. More

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Thanks for working with me Elliott, I appreciate you so much for helping me and bring so professional and patient. Hands down the best Mercedes Dealership in town. much for helping me and bring so professional and patient. Hands down the best Mercedes Dealership in town. More

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I was stranded in Baltimore late one night with my family while driving from SC to NJ due to a suspension malfunction. I called Stephanie early the next morning. She immediately took ownership of my prob while driving from SC to NJ due to a suspension malfunction. I called Stephanie early the next morning. She immediately took ownership of my problem, looked up my vehicle and warranty details, explained all of the CPO warranty benefits, and assisted me to get my GLS450 towed all the way to my local NJ dealer by Mercedes at no charge where it was repaired fully under warranty. She also explained to me how to get Mercedes to reimburse me for my hotel stay and car rental for the remaining drive home. She sent me informative emails and she texted screen shots of the various benefits available to me. The entire ordeal did not cost me a penny thanks to Stephanie's assistance. Incredible service. More

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This is an awesome dealership to come to when you’re ready to purchase a car. The staff are very friendly and most of all professional. If you ever need your vehicle serviced look for Stephanie Smith sh ready to purchase a car. The staff are very friendly and most of all professional. If you ever need your vehicle serviced look for Stephanie Smith she will take care of all of your service needs. Kudos to Stephanie she is great. 🙌🏽❤️ More

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Ii had to bring the car in unexpectedly due to user error. Stephanie assisted with taking care of needs by providing great customer service and addressing my concerns. error. Stephanie assisted with taking care of needs by providing great customer service and addressing my concerns. More

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Stephanie at Mercedes of Owings Mills is a pure Rockstar. She explains things to a simple form in order for me to understand. Trust has restored because I have had my doubts with previous Service Writers. Ve She explains things to a simple form in order for me to understand. Trust has restored because I have had my doubts with previous Service Writers. Very Organized and Cleaned waiting area…. More

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