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Stephanie McNair
Stephanie McNair at Toyota of Scranton

Stephanie McNair

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.7
476 Reviews

Dealership Experience

7 yrs, 3 mos

Industry Experience

11 yrs

4.7

476 Reviews

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476 Reviews of Stephanie McNair

October 02, 2025

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Employee Rating

Toyota Scranton is the best place to get your car serviced. Love the staff and everyone else that works there. More

by RENEELV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Jo Preno , Ian Dougherty

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Oct 03, 2025

Toyota of Scranton responded

RENEELV, Thank you for sharing such a kind review! We’re thrilled to hear that you consider Toyota of Scranton the best place for service and that our staff continues to make you feel welcome and taken care of. We truly appreciate your loyalty and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

September 27, 2025

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I love coming to get my car serviced here. Stephanie is so knowledgeable and the crew who does the work are detail oriented. Always highly recommended! More

by BABYBRIANNA97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2025

Toyota of Scranton responded

BABYBRIANNA97, Thank you so much for your kind words! We’re thrilled to hear that Stephanie and our service team are taking great care of you. We’ll be sure to pass along your praise to the crew — your recommendation truly means a lot to us! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 02, 2025

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Awesome dealership, they go above and beyond to make your experience a pleasant one. Stephanie has always kept the customer needs priority number one. Can’t thank her and Toyota of Scranton enough to making More

by RKSIMONJR
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Toyota of Scranton responded

RKSIMONJR, Thank you for sharing such kind words! We’re thrilled to hear that Stephanie and our team consistently make your experience a positive one and keep your needs as the top priority. We truly appreciate your trust and look forward to continuing to provide you with excellent service every time you visit! Warm regards, The Service Team Toyota of Scranton

September 01, 2025

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Employee Rating

My experience with the service department was excellent. Stephanie McNair was wonderful to work with. She kept me informed all the way and made me feel like a valuable customer and not just a number. I More

by CAROLCOWS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Toyota of Scranton responded

CAROLSCOWS64, Thank you for sharing your experience! We’re so glad to hear Stephanie made you feel valued and kept you informed throughout your visit. We’ll be sure to pass along your kind words to her and the team. We truly appreciate your recommendation and look forward to welcoming you back to Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

August 29, 2025

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Clean service center. Make you feel welcome but had a problem with the oil change this time around. More

by JUSTJOAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Toyota of Scranton responded

JUSTJOAN23, Thank you for your honest feedback. We’re glad to hear you felt welcome and appreciated the cleanliness of our service center, but we’re very sorry to learn there was an issue with your oil change. We’d like the chance to make this right and ensure your next visit is nothing but positive. Please feel free to reach out to me directly so we can review what happened and address your concerns. Your satisfaction is very important to us. Warm regards, The Service Team Toyota of Scranton

August 29, 2025

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Every one is very freindly. they treat you like family instead of just a sale. More

by RUSTYN617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ebrahin Evertsz, Jon Higgins

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Aug 29, 2025

Toyota of Scranton responded

RUSTYN617, Thank you so much for your kind words! We’re thrilled to hear you feel like part of our Toyota of Scranton family. Providing a friendly, welcoming experience is always our goal, and your feedback means a lot to our team. We truly appreciate your support and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

August 28, 2025

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Excellent service and very. Friendly staff will tell my friends that they would. Like the service also More

by nicki11582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Toyota of Scranton responded

nicki11582, Thank you for your kind words! We’re so glad to hear you enjoyed our excellent service and friendly team. Your recommendation means so much to us, and we look forward to welcoming you and your friends in the future! Warm regards, The Service Team Toyota of Scranton

August 22, 2025

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Employee Rating

My husband and I bought our Rav 4 at Toyota Scranton. LOVE the dealership and everyone that works there especially Andrew. Stephanie McNair is AWESOME and so helpful with all of our questions and kee More

by sbkoerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Toyota of Scranton responded

sbkoerber, Thank you so much for sharing your experience! We’re thrilled to hear that Andrew and Stephanie have made such a positive impact on your visits, and that you can always count on Stephanie’s guidance and recommendations. It means a lot to know you trust our team and even make it a point to visit us when you’re back up north. We’re glad you enjoy the café, too—it’s one of our favorite touches to make your time with us more comfortable. We truly appreciate your loyalty from Florida to Scranton, and we look forward to welcoming you back again this summer! Warm regards, The Toyota of Scranton Team

August 16, 2025

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Stephanie was informative and personable. She tells me what has to be done and the cost. More

by VAUGHN758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2025

Toyota of Scranton responded

VAUGHN758, Thank you for sharing your feedback! We’re glad to hear Stephanie was both informative and personable. It’s great that she explained what needed to be done and provided clear details on the cost. We’ll be sure to pass along your kind words to her! Warm regards, The Service Team Toyota of Scranton

August 03, 2025

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Employee Rating

The dealership is excellent. They answered my questions in a timely fashion whether at the dealership or phone More

by DONNAJ0
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Mary Jo Preno, Marco Valenti, Alan Aimer, Kacie Greico, Kevin Morrow, Richard LaRussa, Jammie Marcen

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Aug 03, 2025

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

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