Sophia Saracino | Page 25

Awesome Place Awesome service and honestly Manny Rodriguez is by far the best sales person who is knowledgeable and understanding when it comes to vehicles. I recom Awesome service and honestly Manny Rodriguez is by far the best sales person who is knowledgeable and understanding when it comes to vehicles. I recommend that anyone purchasing a new or used vehicle please go to Route 18. More

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Great overall experience with my new Challenger Overall an excellent experience and smooth transaction. Jon was great, and went the extra mile to locate the exact car I was looking for, getting it Overall an excellent experience and smooth transaction. Jon was great, and went the extra mile to locate the exact car I was looking for, getting it to the dealership very quickly. Considering another vehicle purchase in the near future and will defiantly return to Route 18 CDJR. Will also recommend Jon and the team to friends. Love my new car! More

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all around good dealership Jon Leis was a good salesmen. He listened to what I wanted and didnt try to sell me just anything. I received a good deal and he really helped me out Jon Leis was a good salesmen. He listened to what I wanted and didnt try to sell me just anything. I received a good deal and he really helped me out More

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"Exceptional customer service." After purchasing a Town and Country, I was very pleased with the personalized attention from the sales team. They went out of their way to find the ve After purchasing a Town and Country, I was very pleased with the personalized attention from the sales team. They went out of their way to find the vehicle I wanted. I recently returned to purchase a 2016 Ram 2500, and couldn't be happier with my vehicle. Keith Dickinson took his time with me making sure I got a truck that would suit my needs. Sophia, Bob McCusker, and Mark were all very helpful in making my vehicle purchases easy and stress free. More

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Getting my dream car!! Bruce was SO helpful in making my dream car a reality! He was able to get me in a car i loved & could afford. He also expedited the shipment process a Bruce was SO helpful in making my dream car a reality! He was able to get me in a car i loved & could afford. He also expedited the shipment process and stayed late to be sure everything from the car details to the contract was correct. Sophia was also super friendly and detailed when getting all paperwork completed, she was a pleasure to end the car shopping experience with! THANK YOU BRUCE! More

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Outstanding Experience with a new vehicle purchase! Wonderful experience purchasing my new vehicle. Exceptional customer service from Keith Dickinson, Bob McCusker, Mark, and Sophia. Keith was very pr Wonderful experience purchasing my new vehicle. Exceptional customer service from Keith Dickinson, Bob McCusker, Mark, and Sophia. Keith was very professional, he took his time with us, listened to all of my preferences and worked hard to locate the van of my dreams! Keith was extremely knowledgeable about my vehicle, took the time to go over all aspects of van, and really took the stress out of purchasing a new vehicle. I would highly recommend Route 18 Auto and their amazing team! More

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Buying a new car We purchased a van from McDonagh Dealership 12 years ago. Today we bought a new van from Route 18 Chrysler Jeep Dodge Ram.... the same place with a n We purchased a van from McDonagh Dealership 12 years ago. Today we bought a new van from Route 18 Chrysler Jeep Dodge Ram.... the same place with a new name. Hopefully we will have another 12 years of happy driving. Our dealer, a young man, Jon Leis was knowledgeable, pleasant and helpful. The staff were all looking after our needs. Thanks so much! More

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Purchased 2015 Jeep Renegade Bruce was great to deal with. Very helpful in getting us the best deal and super attentive to us from when entered the dealership till we drove off th Bruce was great to deal with. Very helpful in getting us the best deal and super attentive to us from when entered the dealership till we drove off the lot. More

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No Negotiations I tried to negotiate for a C.P.O. vehicle, instead the staff tried dictating what I should pay and did not entertain any offer. As a matter fact, I w I tried to negotiate for a C.P.O. vehicle, instead the staff tried dictating what I should pay and did not entertain any offer. As a matter fact, I was never even given a business card... More

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Purchase of 2012 Jeep Wrangler It was late in the day when I purchased my used 2012 Jeep Wrangler. It was rushed and my conscience told me to leave and come back at a better time, b It was late in the day when I purchased my used 2012 Jeep Wrangler. It was rushed and my conscience told me to leave and come back at a better time, but the emotions of a new car got the best of me. I firmly believe I was taken advantage of by this dealership and I would like to document this experience so that future car shoppers could make a determination if this dealership is a safe bet or take their business elsewhere. I have to inform the readers make sure the finance department describes every line item in the sales contract, they did not with me and when I made 8 attempts to contact them back to resolve it they would not help me. As a matter of fact two days of calling the finance department and I could not even get the finance person who wrote up the contract on the phone. When my friend finally got a manager to take his call they flat out refused to respond to the issues even with a letter of Power of attorney. Outlined below are the areas you should concern yourself with and make sure they are explained to you thoroughly, as they were not with me. 1. 198.00 optional theft transfer fee- never did find out what this is and I have repeatedly asked for my money back. 2. 398.00 documentation fee , fees should be optional and no options were ever presented to me. In fact this is just a profit maker as I am told. 3. Finance rate, I asked what the finance rate was, with excellent credit and was told 3.9 based on that conversation. Ended up being financed at 4.9% and they confirmed I had excellent credit. Total deception!! 4. online price was 21,977 and was charged 22,373 after told by the sales person the price would be reduced by 1k, but ended up paying 396 more than the listed price. again never explained how we got to that price. My biggest complaint was with the rudeness after the sale...I asked for help and had a friend who was more involved with the law and I told a manager he could speak for me. My friend was met with rudeness and contempt. They firmly told him they were done with the sale and would not pursue a solution...THIS WAS 24 HOURS AFTER THE SALE!!! Beware of this dealership no one should be shutdown like this with a day of the sale with out explanation or at least kindness to those of us who are not savvy in car purchases. More

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