Simon Chan | Page 2

I was very satisfied with Simon Chan and the dealership over all and will go back. over all and will go back. More

by GHCJKC Verified Customer Verified Customer

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I was satisfied with my service and with Simon Chan. He is always attentive and I have complete confidence in him. He is always attentive and I have complete confidence in him. More

by GHCJKC Verified Customer Verified Customer

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Simon & his technicians are well trained & knowledgeable. Great communication. Easy to chat with and very friendly.Rental car desk staff also very efficient and helpful. knowledgeable. Great communication. Easy to chat with and very friendly.Rental car desk staff also very efficient and helpful. More

by slammert Verified Customer Verified Customer

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Simon always takes care of me when I bring my car in for routine maintenance. He's the best! routine maintenance. He's the best! More

by SIDNEY K Verified Customer Verified Customer

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Always easy and very professional! Simon always does his best and I appreciate his hard work and attitude!!!! Simon always does his best and I appreciate his hard work and attitude!!!! More

by DALPAA1962 Verified Customer Verified Customer

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Quick, easy, done right the first time. Simon is great to work with. Practical, knowledgeable and no hard sell. Simon is great to work with. Practical, knowledgeable and no hard sell. More

by zakeman Verified Customer Verified Customer

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They were a little slow for someone who had a appt. Apt. was at 10:45, arrived at 10:30, didn’t leave until 1:15pm Apt. was at 10:45, arrived at 10:30, didn’t leave until 1:15pm More

by winlowfel Verified Customer Verified Customer

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The guys at Cobb County Toyota always take prompt and courteous care of me on every visit. Although a phenomenal amount of folks show up for service, a two hour wait time or less is not bad at all. courteous care of me on every visit. Although a phenomenal amount of folks show up for service, a two hour wait time or less is not bad at all. More

by Gil Rodriguez Verified Customer Verified Customer

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I've been taking my Toyota to this dealership for 8 years and this is the first time I've been extremely disappointed. I gave 3 stars because the service was good but the customer service was bad. When I cal and this is the first time I've been extremely disappointed. I gave 3 stars because the service was good but the customer service was bad. When I called the service department and stated I needed an appointment for my 90,000 mile service, I was told I couldn't make an appointment as it was on a first come first serve basis. I've always been able to make appointments for major maintenance servicing that involved more than an oil change. I called again the next day and was told the same thing; no appointment could be made and it would be on a first come first serve basis. When I took my vehicle in for the service, Mr. Chan told me it would have been better if I had made an appointment as this service would take awhile. After explaining my 2 previous calls to the service department and what I was told on both calls, he replied, "you talked to the call center" and they gave me the wrong information. Obviously, the call center needs to be retrained on the correct procedures for service appointments. More

by vanfamily Verified Customer Verified Customer

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Having lived in 13 different states with multiple vehicles over the last 3 decades, I’ve never had any better professional, attentive, genuine, and comprehensive service than I have had with Steven a vehicles over the last 3 decades, I’ve never had any better professional, attentive, genuine, and comprehensive service than I have had with Steven and Cobb Cty Toyota. Only USAA has been as great. Having recently moved to GA, they will be my preferred dealership for my 2022 heavily modded outdoor-use Tacoma. Thank you very much. More

by thelaceygroup Verified Customer Verified Customer

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