Sheri Baird | Page 8

Very good prices, friendly and helpful salesman After a friend purchased a new vehicle a year ago and finding Vernon online I chose to purchase a vehicle from them. I was dealing with Robert Hammond After a friend purchased a new vehicle a year ago and finding Vernon online I chose to purchase a vehicle from them. I was dealing with Robert Hammond and he was very friendly and very knowledgeable of the trucks I was looking at. I ended up purchasing a 2015 F350 platinum. I was very leary of purchasing a truck I never saw in person (as I live 1400 miles away), but Robert sent me pictures of everything that was wrong with it and ensured me of the quality. (I looked at a few vehicles over about a 3 month period before deciding) Upon arriving at the dealership Robert met me in the parking lot with the keys and we went for a test drive and I was in and out of the dealership in less than an hour. A few minor issues with the truck and I had some concerns after driving it home, but both Robert and Ashley Hernandez with customer relations worked with me and everything was handled the same day. More

Report | Print

Ryan was great!! We had a great experience with Vernon Auto Group. Ryan was amazing and so helpful. Everybody there was extremely nice and did everything they could to We had a great experience with Vernon Auto Group. Ryan was amazing and so helpful. Everybody there was extremely nice and did everything they could to make sure that we were pleased. More

Report | Print

Vernon Autogroup Nick Ware and the staff at Vernon Auto Group made it so easy to get me in my Ford F-150! It was the easiest vehicle purchase I ever made! Well worth Nick Ware and the staff at Vernon Auto Group made it so easy to get me in my Ford F-150! It was the easiest vehicle purchase I ever made! Well worth the trip down to do Vernon to get my new truck. More

Report | Print

Overall, good service and friendly staff. It was a very busy day at the dealership at the time of my visit. However, the staff found a way to assist me without too much delay. The selection o It was a very busy day at the dealership at the time of my visit. However, the staff found a way to assist me without too much delay. The selection of used vehicles was quite good. The overall experience was positive. It was a bit of a drive to Vernon but I think I got a fair deal. More

Report | Print

Really liked up front pricing The vehicle was as promised. Best price out there from the start. Delivery to me 180 miles away from Vernon was convenient and reasonably priced, as l The vehicle was as promised. Best price out there from the start. Delivery to me 180 miles away from Vernon was convenient and reasonably priced, as long as the sight unseen issue doesn't give you too much heartburn. No bait and switch tactics here. Paperwork was slow to resolve, but with Ford incentives expiring next week, I can believe they are really busy. Everybody was friendly. Best new vehicle buy ever. More

Report | Print

Awesome experience I liked this dealership.. No big city attitude, fair numbers from the start and a great deal on a new truck.. Ryan and Junior had everything needed to I liked this dealership.. No big city attitude, fair numbers from the start and a great deal on a new truck.. Ryan and Junior had everything needed to be complete before we got to the dealership. I was in Vernon from the time I arrived until the time I left in the new truck a total os 50 minutes.. Now thats the way its done! More

Report | Print

Product was as described, but some significant hiccups I came from a significant distance to the dealership. The transportation arrangements were very helpful. The vehicle was just as they said it would b I came from a significant distance to the dealership. The transportation arrangements were very helpful. The vehicle was just as they said it would be. That is about the end of the positive. Balls were dropped from that point forward on the business end of the transaction starting with the dealership not being able to verify funds in my checking account (I paid cash for the vehicle). No mention of this requirement occurred prior to my travel to the dealer, as I could have easily brought a cashier's check with me. We were able to make alternative arrangements, as I was faced with abandoning the deal, flying back home and returning, or staying the weekend in Vernon, All the options aforementioned meant wasted time and money. Necessary arrangements were made and I was able to take delivery and go home. From that point, the necessary paperwork apparently got buried in a pile and did not get sent out to me until after numerous phone calls requesting it. After considerable time and effort, the paperwork arrived and the deal was finally closed. Everyone I dealt with was pleasant. Significant effort to improve communication, customer service, attention to detail, and follow through would make a difference here. More

Report | Print

Fantastic dealership Excellent customer service. Kyle made the purchase so easy and effortless. I have never had such a great buying experience. They had the truck ready w Excellent customer service. Kyle made the purchase so easy and effortless. I have never had such a great buying experience. They had the truck ready with hitch/light plug ready to go when I arrived for my new vehicle. Just an all around fantastic way to buy. If we need other vehicles, we will definately choose Vernon Auto Group again. More

Report | Print

Awesome A no pressure place and great staff I would recommend Vernon Auto Group to anybody and it does not matter where you live. Thanks for your service. A no pressure place and great staff I would recommend Vernon Auto Group to anybody and it does not matter where you live. Thanks for your service. More

Report | Print

It was worth the road trip! I discovered Vernon Auto Group through many months/years searching the web for my ideal vehicle. Richard, my Vernon Auto sales rep, contacted me via I discovered Vernon Auto Group through many months/years searching the web for my ideal vehicle. Richard, my Vernon Auto sales rep, contacted me via email immediately upon my inquiry on my now 2015 GMC Yukon (note: late in the evening hours). From past experiences, the sales person got my info and I was lucky to hear back from them which seems out of character for a sales person. Right? Due to Richard's timely manner & his professional feedback regarding my questions and/or concerns, Vernon Auto Group has definitely gain a future/longtime customer regardless of the 3 hour drive from Lubbock, Tx! More

Report | Print