Shelby Johnson
Customer Relationship Consultant
Family Toyota of Burleson
801 S Burleson Blvd
Burleson, TX 76028
11 Reviews
Write a Review11 Reviews of Shelby Johnson
May 17, 2024
It's taken me a while (sorry, Gabe), but I'm finally writing my review.... I took my mom to look at 4Runners last weekend while she was in town. She desperately needed a new one as her's was 16 years ol writing my review.... I took my mom to look at 4Runners last weekend while she was in town. She desperately needed a new one as her's was 16 years old with a lot of miles. I bought a 2022 4Runner here so I knew where to take her. We met Gabriel Harris and were off to the races. I think he went back and forth for different sets of keys 20 times. She drove several and settled on a Silver Limited she liked. There was a little negotiation and probably a lot of me being a PITA (pain in the a$$). By the end of the day, Mom drove off in her brand new, shiny silver, 2024 4Runner Limited. Now, while all this was happening, Gabe made a comment about Toyota moving to a 4 cyl engine for all 4Runners in 2025. Now.... it was bad enough they dumped the V8 in 2010, but seriously, a 4 banger?!?!? I had absolutely ZERO thoughts about getting a new vehicle when I drove onto that lot. Needless to say, those thoughts changed. I was extremely disappointed with their offer to me and refused any further discussion to concentrate on Mom. That was Friday. Over the weekend, I thought about it, realized I was being completely unreasonable and text Gabe that I would be back on Monday. Within an hour, I test drove the truck, we negotiated, and they started looking for the color I wanted. I was told to give them 8-10 days. Less than 48 hours later, they had it on the lot, cleaned, my paperwork signed, and I was driving off in my brand new, shiny blue, 2024 4Runner Limited. After all that, I have to say, Gabe was great to work with. His ability to deal and be patient with my stubbornness and obsessive nature was no small feat (I'm not a "Karen", I promise). I also have to shout out the manager, Faheem, for making sure I got everything I wanted and for having Gabe's back while dealing with me (not many bosses do that). Leith, in financing, was great and answered all my OCD questions clearly and with humor. I also do not want to leave out Shelby for helping me and Gabe set up the electronics. As I'm sure you can tell, I was impressed with the entire experience and will be sending anyone I know looking for a vehicle. Family Toyota of Burleson is the best dealership I've ever dealt with and now will not go to another. Thank you, again, to everyone and I'm sure I'll see ya'll around! More
Other Employees Tagged: Leith Almetwaly , Gabriel Harris and Faheem Darville
February 02, 2024
shelby and marcus helped me out pretty quickly and we’re not too pushy, dealership on the other hand could’ve been better as far as turnaround time getting vehicle ready not too pushy, dealership on the other hand could’ve been better as far as turnaround time getting vehicle ready More
Other Employees Tagged: Derek Herndon, Marcus Gordon
January 24, 2024
I had a positive experience with Shelby Johnson at Family Toyota of Burleson. Shelby was my sales rep, I called ahead of time because I was in between appointments and she had the car waiting for me to go o Toyota of Burleson. Shelby was my sales rep, I called ahead of time because I was in between appointments and she had the car waiting for me to go over and test drive when I arrived, as well as sending me pictures of the extra features the car possessed beforehand. If you are looking for a new/used car, contact Shelby Johnson at Family Toyota of Burleson, you will not be disappointed. More
January 19, 2024
We had a great experience here with our recent purchase along with our fantastic sales rep, Shelby. Can’t recommend her enough. as she has been so helpful going above and beyond every step of the way! She along with our fantastic sales rep, Shelby. Can’t recommend her enough. as she has been so helpful going above and beyond every step of the way! She continues to reach out to make sure everything is going well with our 2023 Highlander. Go see Shelby at Family Toyota of Burleson, you won’t regret it!! More
Other Employees Tagged: Jairus Russell
January 16, 2024
Family Toyota has been great so far. Shelby is diligently searching for the right vehicle for my family. I feel confident the rest of the process will be excellent. Shelby is diligently searching for the right vehicle for my family. I feel confident the rest of the process will be excellent. More