Shawn Risner | Page 27

Superb customer service I owned a 2004 Honda Civic that suddenly developed very expensive repair problems after 9 years of reliable performance. I took the car to Roush Ser I owned a 2004 Honda Civic that suddenly developed very expensive repair problems after 9 years of reliable performance. I took the car to Roush Service Department for diagnosis and after their examination, they called me to notify me of all the needed repairs, explained the repairs, and gave a cost estimate. With the repairs perhaps over 2000 dollars and taking 2 weeks to be performed, I asked the service woman for advise on my options. She was wonderful in giving me advise and said she would recommend putting the money for repair into a new car. She referred me to the Service Concierge, DeAnna Thompson who called me the next day. I met up with Deanna and she worked out some of the details about the rental car payment, getting a turn-in appraisal for my older car, and introducing me to Shawn Risner, sales consultant. Shaun was personable, courteous, and very helpful in arranging test driving, explaining various options for the CR-V, asking what my time requirements were, etc. He never really tried to "sell" me a car, instead, he was a wonderful facilitator in helping me purchase a car that would meet my needs. Both Shawn and Greg (a new sales consultant shadowing) seemed devoted to helping me shop and buy a new car. Greg did a thorough job demonstrating and teaching about using the technology on the dash board/steering wheel, etc. When I needed a silver strip repainted in my car's interior, Shawn researched and referred me to a business that beautifully painted the strip. The sales consultants at Roush continue with follow -up after you purchase your car and are always available for questions and concerns that may arise after purchase. To make a long story short, Roush Honda provides excellent customer service in all their departments and buying a new car was efficiently facilitated by all staff. I feel that the dealership is very trust worthy and I highly recommend Roush for all your car needs. More

Report | Print

Great experience with a courteous salesman Often times people give car salesman a bad wrap. I always had the conception that car salesmen were sleazy tricksters whose sole purpose was to sell y Often times people give car salesman a bad wrap. I always had the conception that car salesmen were sleazy tricksters whose sole purpose was to sell you a car no matter what. My experience at roush honda was eye opening. My wife purchased a vehicle from Shawn a few months prior to my visiti today. She raved about how great he was. He was friendly, honest, not pushy etc.. We got up early today and decided to go car shopping with no real determination to buy. We just wanted to shop and gauge our options. We visited a few dealerships and decided to call roush to see if shawn was working. Luckily he was. We sat down with Shawn who explained our options to us perfectly. He did not push us in any direction or try to hard sell us. I had a trade in that was not in the best condition but shawn worked with me to get the monthly payment i was looking for. The manager john came out and shook our hand thanking us for the purchase. I highly recommend this dealership and its staff if you are in the market for a vehicle. If i could give them more than 5 stars i would but unfortubately i am limited to 5 stars. Thank you roush honda for discounting the perception that car buying is a hassle and car salesman are pushy. More

Report | Print

Great experience Shawn was very easy to work with, knowledgeable, and very efficient. Would highly recommend him. He answered all of my questions and went above and be Shawn was very easy to work with, knowledgeable, and very efficient. Would highly recommend him. He answered all of my questions and went above and beyond to help make sure my expectations were met. More

Report | Print

Roush Honda - great local place Shawn and team were very professional - lots of passion for doing the right thing by the customer. The Honda Pilot is super. Very professional and w Shawn and team were very professional - lots of passion for doing the right thing by the customer. The Honda Pilot is super. Very professional and would recommend for any future car buy. Ben Prichard Westerville, OH More

Report | Print

Pilot touring Hard vehicle to get your hands on but I'm very happy with the the vehicle and the dealership. This is the third Honda I've purchased from Roush and ke Hard vehicle to get your hands on but I'm very happy with the the vehicle and the dealership. This is the third Honda I've purchased from Roush and keep coming back because of the great service. Salesman Shawn Risner was excellent. More

Report | Print

Wonderful Service Shawn Riser has helped us buy 2 cars. He makes the process as easy and stress free as possible and goes above and beyond to answer questions and make Shawn Riser has helped us buy 2 cars. He makes the process as easy and stress free as possible and goes above and beyond to answer questions and make sure we are comfortable with the car, paperwork, etc.... More

Report | Print

It's ALWAYS great dealing with Roush Honda! I lease my Hondas (have for years!) and responded to a card from Shawn Risner that it was time to begin the process of deciding just what avenue to ta I lease my Hondas (have for years!) and responded to a card from Shawn Risner that it was time to begin the process of deciding just what avenue to take since my lease was nearly over. I talked with him several times on the phone and then went out to Roush to discuss my options. He was great, answered all my questions, and took me to look at new cars. I was then was in the neighborhood and made a surprise visit. Shawn was busy with another customer and David McCamon picked up where we had left off. I happily walked out of Roush later that day with my new lease, a beautiful CRV! I totally appreciated the efficiency and transparency of everyone there! More

Report | Print

Great Experience Great experience at this Honda dealership. Went in to buy a car after dinner, wanted to match a price and it went very smoothly. Very good staff to Great experience at this Honda dealership. Went in to buy a car after dinner, wanted to match a price and it went very smoothly. Very good staff to deal with and no pressure. More

Report | Print

Excellent car buying experience We went in expecting to test drive a CRV and then had plans to go to a Nissan Dealership and test drive a Nissan Rogue. Once we drove the CRV we real We went in expecting to test drive a CRV and then had plans to go to a Nissan Dealership and test drive a Nissan Rogue. Once we drove the CRV we really liked it. Shawn Risner was very friendly and was very willing to work with us in meeting what our expectations were for paying for a new car.We actually walked away with more amenities than we had planned to get in a new car. We would highly recommend this dealership and working with Shawn. Everyone we encountered at the dealership was very friendly and nice to work with. More

Report | Print

Easy process Buying a car can be a stressful process. Shawn made the process very straightforward. He actually directly answered my questions. Don't always experie Buying a car can be a stressful process. Shawn made the process very straightforward. He actually directly answered my questions. Don't always experience that when buying a car More

Report | Print