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Shawn Ortiz
Shawn Ortiz at Dana Ford Lincoln

Shawn Ortiz | Page 6

Sales Manager

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
287 Reviews
4.8

287 Reviews

Write a Review

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

287 Reviews of Shawn Ortiz

September 18, 2024

Dealership Rating
Employee Rating

Shawn Ortiz was an absolute pleasure to work with, gave me a deal that I couldn’t refuse More

by DART640
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 18, 2024

Dana Ford Lincoln responded

We really appreciate you taking the time to leave Dana Ford this awesome review, thank you!

September 08, 2024

Dealership Rating
Employee Rating

Getting the run around… again. I don’t think I will be a returning customer More

by Pdukes321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Sinatra, Collin Romer, Lori Allotta, Irma Jace

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Sep 09, 2024

Dana Ford Lincoln responded

If you're willing to speak with me, I would like to learn more about your visit in order to provide all customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 08, 2024

Dealership Rating
Employee Rating

The staff is so caring and on top of their customers. I've purchased my last three cars here and wouldn't go anywhere else. More

by Mara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Ryan Peters, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera, Diana Latella , John Lomando

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Sep 09, 2024

Dana Ford Lincoln responded

Mara, thank you for your loyalty and kind words! We're delighted to hear that our team at Dana Ford has consistently provided excellent service. Enjoy your new car!

September 08, 2024

Dealership Rating
Employee Rating

They promise you the world when selling a car. Once you leave and if their are any issues it takes months to get an appointment and the service department is extremely rude. More

by jeacaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keith Curran, Diane Creazzo

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Sep 17, 2024

Dana Ford Lincoln responded

We apologize for any inconvenience and frustration you experienced with our service department. We strive to provide timely and courteous assistance, so it's disappointing to hear about your experience. Please reach out directly so we can address this matter promptly. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 07, 2024

Dealership Rating
Employee Rating

Friendly and patient staff. I have leased cars for over 12 years here and never had a problem. Highly recommend More

by lisasix1226
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert LaRosa

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Sep 09, 2024

Dana Ford Lincoln responded

Thank you for your continued trust in Dana Ford! We're delighted to hear that our friendly and patient staff have consistently met your expectations over the years. Your recommendation means a lot to us!

June 30, 2024

Dealership Rating
Employee Rating

I think the misrepresentations and behavior was criminal and I have filed a complaint to that effect More

by Jcarraro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Sauber , Camilo avendano@drivedana.c, Jorge Cornet

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Jul 15, 2024

Dana Ford Lincoln responded

Thank you for reaching out. I'm disappointed to see this feedback and would like the opportunity to discuss your concerns in greater detail. When you have a moment, would you please contact me directly? Thanks again, Doug Hansen - GSM - 718-983-8700 ext 262

June 20, 2024

Dealership Rating
Employee Rating

Great dealership, there should be more perks for customers like me though! Customers like myself that bring our car in regularly for maintenance checks, car wash etc. Everyone is friendly and extrem More

by msmith192535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera, Diana Latella , John Lomando

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Jun 21, 2024

Dana Ford Lincoln responded

Thanks for the feedback! We're glad to hear you find our team at Dana Ford friendly and helpful. We'll definitely consider your suggestion about adding more perks for regular customers like yourself.

June 15, 2024

Dealership Rating
Employee Rating

Friendly and professional sales and finance team that help me get the car I wanted at the price I needed. Thank you James Swift! More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Peters , James Swift

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Jun 17, 2024

Dana Ford Lincoln responded

Steve, we're delighted to hear that James and the team at Dana Ford provided you with a great experience. Enjoy your new car!

June 15, 2024

Dealership Rating
Employee Rating

Great price, but after care has been sub par. Car still has check engine light and oil pressure light coming on. More

by Pdukes321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Sinatra , James Swift

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Jun 18, 2024

Dana Ford Lincoln responded

We appreciate your feedback. We're sorry to hear about the issues with your vehicle and would like to help resolve them. Please reach out directly so we can assist you further. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

June 14, 2024

Dealership Rating
Employee Rating

Easy to work with, they know how to get the deal done in a respectful manner. More

by anthonyparamithis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Cornet, Luis Maldonado

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Jun 17, 2024

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with your business! We appreciate your kind review and hope we have the privilege of working with you again in the future!

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