Shawn Ortiz
Shawn Ortiz at Dana Ford Lincoln

Shawn Ortiz | Page 13

Sales Manager

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
287 Reviews
4.8

287 Reviews

Write a Review

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

287 Reviews of Shawn Ortiz

November 16, 2022

Dealership Rating
Employee Rating

Thought I was going to have issue with certification of truck I bought but in the end jorge went all the way and straightened it out. A great trustworthy guy. We need more like him in the world. Thanks jor More

by Marksgionet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Cornet

Nov 16, 2022

Dana Ford Lincoln responded

Thank you for your kind words! We're honored that Jorge earned your 5-stars! We appreciate your business and look forward to seeing you next time at Dana Ford!

November 09, 2022

Dealership Rating
Employee Rating

This now the 5th Lincoln my family has purchased from Dana since 2017. We continue to return to Dana because of their professionalism, willingness to listen to our needs, and willingess to arrive at a re More

by Lincreview
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Daly , Mary Graffeo, Steve Riccardone

Nov 10, 2022

Dana Ford Lincoln responded

We couldn't be happier to read this review and appreciate you taking the time to tell us about your wonderful experience! Mary and Steve hope that your latest Lincoln vehicle purchase continues to impress you and we look forward to seeing you again next time you visit Dana Ford! Thank you! - Dana Ford

November 07, 2022

Dealership Rating
Employee Rating

Been dealing with Dana for the last 6 years. I’ve never had a problem. Everyone is always pleasant and helpful. More

by bungalored
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2022

Dana Ford Lincoln responded

Thank you for choosing Dana Ford for the past 6 years! We look forward to seeing you next time!

November 06, 2022

Dealership Rating
Employee Rating

Wasn’t feeling well when I went to close my lease & purchase my car they made it quick and easy for me thanks Sean! Got a nice three-year bumper to bumper and 60,000 miles of coverage for my Ford eco-s More

by ecrlp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2022

Dana Ford Lincoln responded

We're so glad Sean could help make this a quick and easy experience for you! We hope that you're feeling much better and look forward to assisting you again! Thank you! - Dana Ford

November 05, 2022

Dealership Rating
Employee Rating

They did exactly as they said they would do over the phone. Not pushy, informative, and professional. Zach and I believe Nick or Sal who was assisting him were aces! More

by Gkambouris527
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Margie Davis , Zach Balint

Nov 07, 2022

Dana Ford Lincoln responded

The entire Dana Ford team is grateful to you for leaving such a great review! We're glad you enjoyed the experience and look forward to seeing you next time! Thank you!

October 28, 2022

Dealership Rating
Employee Rating

Service was great We worked with Shawn Ortiz . He was very knowledgeable and answered all of our questions More

by traceyretas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2022

Dana Ford Lincoln responded

Thank you for your review, Tracey! We're so happy that Sean earned your 5-stars!

October 12, 2022

Dealership Rating
Employee Rating

Horrible service and not for the customer. Their service is horrible. It took them 8 months to repair my car More

by MISSCECE55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Amanda Anderson, Harley Schick

Oct 13, 2022

Dana Ford Lincoln responded

Thank you for reaching out. We sincerely apologize for any frustration or inconvenience caused by this experience and encourage you to reach out directly if you'd like to discuss the situation in greater detail. Thanks again, Keith Curran - Service Director - 718-983-8700 ext 297

October 05, 2022

Dealership Rating
Employee Rating

Excellent customer service. Attentive to the needs and concerns of a customer. The team at Dana is focused on the customers and thier demands not just on the sale. More

by Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Riccardone, Ralph Pepe

Oct 06, 2022

Dana Ford Lincoln responded

Thank you for your review, Ray! We're so happy that our team was attentive during your recent sale! -Dana Ford

September 07, 2022

Dealership Rating
Employee Rating

I’m a first time customer and have to say that I am very impressed with the professional and knowledgeable staff that was assisting me , I’m very satisfied and won’t to be a ford customer for life thankyou More

by billann39
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Colangelo

Sep 08, 2022

Dana Ford Lincoln responded

Thank you for giving us the opportunity to earn your business! We appreciate the wonderful feedback and look forward to seeing you next time! - The Dana Ford Team

Sep 08, 2022

billann39 responded

Your all very welcome !

September 04, 2022

Dealership Rating
Employee Rating

I had a professional experience and would recommend this dealership to anyone. The service was top notch and everyone was attentive and respected my time. More

by jasviking24
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Douglas Hansen, Nicholas Squeo

Sep 07, 2022

Dana Ford Lincoln responded

We're glad to hear it! Thank you for coming to Dana Ford!

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