Shawn Ortiz
Shawn Ortiz at Dana Ford Lincoln

Shawn Ortiz | Page 12

Sales Manager

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
287 Reviews
4.8

287 Reviews

Write a Review

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

287 Reviews of Shawn Ortiz

December 22, 2022

Dealership Rating
Employee Rating

Everyone is a pleasure to work with. Had nothing but a great experience every time I went there More

by ncar827
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Daly , Nicholas Squeo

Dec 27, 2022

Dana Ford Lincoln responded

Thank you for sharing your kind review! We look forward to seeing you next time! -Dana Ford

December 17, 2022

Dealership Rating
Employee Rating

Great service at Dana Ford. As a Ford stock owner, I really enjoyed my experience and the knowledge and dedication showed in every employee. More

by senior.edwards
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Busacca

Dec 20, 2022

Dana Ford Lincoln responded

We're so happy to hear you enjoyed your experience with our Dana Ford team! Thanks for taking the time to leave us a review and please don't hesitate to reach out if we can be of service again in the future!

December 17, 2022

Dealership Rating
Employee Rating

The staff at Dana Ford are very professional and friendly. The front reception, Tom in sales, and cashier all very accommodating with a can-do attitude. More

by senior.edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Busacca

Dec 20, 2022

Dana Ford Lincoln responded

Thank you for the kind comments about our Dana Ford team! Tom & the crew appreciate your support and look forward to seeing you again next time!

December 13, 2022

Dealership Rating
Employee Rating

Finance Manager Shawn Ortiz was a pleasure to work with. Very knowledgeable and friendly. Will go back when this lease is up More

by acecon1030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 14, 2022

Dana Ford Lincoln responded

Thank you for the wonderful review! We're so glad you enjoyed working with Shawn & look forward to seeing you next time here at Dana Ford!

December 04, 2022

Dealership Rating
Employee Rating

Still waiting for keyless entry door code! !! Please reach back as soon as possible. Thanks! More

by mrharley101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Daly , Henry Manigault, Bookkeeper

Dec 06, 2022

Dana Ford Lincoln responded

Thank you for reaching out. If you could please contact me directly at your earliest convenience, I'd be happy to look into this further for you. Respectfully, Doug Hansen - GSM - 718-983-8700 ext 262

December 02, 2022

Dealership Rating
Employee Rating

I had a horrible experience. Lack of care and concern. Dealership has my truck for 2 weeks. I financed my 2018 with an extended warranty which I built into my payment. Sunroof le More

by stopper32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diane Creazzo , Neil Barrow

Dec 05, 2022

Dana Ford Lincoln responded

Thank you for taking the time to share this feedback. I'm sorry you haven't yet heard back from our team and encourage you to contact me directly so that I can address these concerns. Thanks again, Keith Curran - Service Director - 718-983-8700 ext 297

Dec 09, 2022

stopper32 responded

Hey Keith. Follow up up. Name is Michael. I now have same existing problem. Water damage. Carpets wet. I bought this lemon. Buy American right? With extended warranty. Your team it for two weeks. I waited patiently as you guys sorted paperwork on what was covered and what not covered. Now what. ??? I just called you left message with Diane. You were in a meeting. Or holiday party? Ford f150 2018. Appreciate call by EOD. I can’t keep doing this. Horrible.

Dec 09, 2022

stopper32 responded

Update I called keith 3 times today to ask for assistance on this recurring problem. Once in a meeting. Another time couldn’t be found. 3 times. 3 different messages left. No return calls. Can’t make these stories up. My truck rug is soaked. Now they can’t do a courtesy pick up. They can’t get me a loaner until they find out what issue is. Lol I laugh because I explained issue. But two customer service ladies used a lot of “cannots”. Just what u want to hear from a company. Whom I financed at 70k truck from. Maybe not all dealerships are like this. But I cannot compare. Just share my experience. Frustrating. Blood pressure up. Why? Cause they did not do job right first time. Cause there was bo quality control check. Terrible. Whet happened to the customer matters. When the customer was always right? lol sad really. Would not even bend a little for a loaner or courtesy pick up. Horrible. Now zero stars. Beware.

November 29, 2022

Dealership Rating
Employee Rating

Everyone was very helpful and pleasant. They commentated me on all my needs..Thank you More

by Nikka1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Colangelo, Steve Riccardone

Nov 30, 2022

Dana Ford Lincoln responded

It was our privilege to serve you! Thanks for visiting Dana Ford and please don't hesitate to reach out if we can be of assistance again in the future!

November 21, 2022

Dealership Rating
Employee Rating

Honest and straight forward experience. I would definitely go back to Dana ford to buy or lease a vehicle again. More

by Joshuas929
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Shea

Nov 22, 2022

Dana Ford Lincoln responded

Thanks for giving us the opportunity to earn your business! We appreciate the kind feedback and look forward to seeing you again next time here at Dana Ford!

November 18, 2022

Dealership Rating
Employee Rating

First and foremost Dana has a bunch of gentleman very respectful and helpful answered all my questions and they went way and beyond to get me what I want I would definitely recommend anybody I know More

by eindependentny1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ralph Sibbio

Nov 21, 2022

Dana Ford Lincoln responded

Thank you for the kind review! We're happy to hear our team provided you with an exceptional experience and we hope to see you again next time here at Dana Ford. Take care!

November 18, 2022

Dealership Rating
Employee Rating

These guys are the best towed truck loaner same day service manage A tru blessing thanks dana More

by da1nonly311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, John Daly, Frank Sinatra, Hazem Radwan, Keith Curran, Collin Romer , Danielle Barbaria, John Locher, Steve Riccardone

Nov 21, 2022

Dana Ford Lincoln responded

It was our privilege to serve you! Thanks for the kind review and please don't hesitate to reach out if we can be of assistance again in the future! - The Dana Ford Team

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