Industry Experience
14 yrs, 1 mo
38 Reviews
Write a Review38 Reviews of Shawn Kelly
May 26, 2023
I've purchased several cars over the years, but this was by far, the best car buying experience I've ever had. The entire experience was exceptional; from my phone interaction with Neimo (and my conversatio by far, the best car buying experience I've ever had. The entire experience was exceptional; from my phone interaction with Neimo (and my conversation with his boss Sean, the tutorial of the features of my car), to the signing of docs with their financial specialist. Everyone was friendly, helpful, knowledgeable, and very accommodating. They all went above and beyond to ensure that I was satisfied and happy with my purchase. I am truly grateful to Neimo, Sean, and the others for being such Amazing human beings. Thank you for being so good at what you do. More
Other Employees Tagged: Humbert Cazaubon , Neimo
May 10, 2023
Salesman Bobby Carr was great! David Fishburn, financial manager,,was rude and acted like he had no time to deal with us. Rushed through the signatures and appeared angry when I wa David Fishburn, financial manager,,was rude and acted like he had no time to deal with us. Rushed through the signatures and appeared angry when I wanted to read the documents. A horrible experience. I have NEVER been treated that way. My husband agreed. (Had I known ahead of time I would have paid cash to avoid the pall this out on my purchase. Sean,the middle man? Was polite, but there were long delays in addressing questions. Took 4 hours to buy the car! I know it was not an expensive used BMW by your standards but it was a special “toy” car (335i) for me. Our family have owned 8 BMWs over the years from a 750 to 325s for our children. I have never been treated with such disdain but any dealership as I was by Mr Fishburn at your agency. The only reason we did not walk out is the hard work Bobby Carr did to make up for it. Will let everyone we know to be wary of the treatment we received. Interesting to learn from 2 different friends that they have had similar experiences. If the folks buying used cars are too much trouble then stop selling them. And… finally, I am a heavy older (70) woman who had come in from our horse farm. Clean but not dressed up. Never judge a book by its cover. You have no idea how much they may have in financial resources. End of diatribe! More
Other Employees Tagged: David Fishburn , Bobby Carr
May 06, 2023
Not responsive to requests. Poor communication and undesirable customer satisfaction. I did buy,But only because I liked the car, Poor communication and undesirable customer satisfaction. I did buy,But only because I liked the car, More
Other Employees Tagged: Tammy Macey, Timothy Chestnut
April 29, 2023
Great salesman. Tech guy John really knew his stuff and ran through all features of the car. Very clean place. Tech guy John really knew his stuff and ran through all features of the car. Very clean place. More
Other Employees Tagged: David Fishburn , John Torres
April 18, 2023
Everyone was amazing, they made the process quick and easy. Naycolle was an excellent salesperson who worked hard to find the car I wanted. easy. Naycolle was an excellent salesperson who worked hard to find the car I wanted. More
Other Employees Tagged: Naycolle Wright, David Fishburn
April 15, 2023
Everyone one was amazing and couldn't have been more helpful. They made sure we were completely satisfied and everything was working perfectly. helpful. They made sure we were completely satisfied and everything was working perfectly. More
Other Employees Tagged: Naycolle Wright, Rafael Glover, David Fishburn , John Torres, 5 stars
April 05, 2023
Had a great experience with Naycolle! She was quite helpful and pleasant and made sure my new dream car was nice and prepped for me! She was quite helpful and pleasant and made sure my new dream car was nice and prepped for me! More
Other Employees Tagged: Naycolle Wright, David Fishburn