"Team Ford - Outstanding Service"
Shaun Merritt in service was a life saver. I had a tire blow out after hitting a pot hole on the Whitemud. Luckily, I have run-flats and was able to get my car to Team Ford. Obviously, I didn't have an appointment, but Shaun took my car in right away. He gave me all of my options in a very clear manner and ordered me a new tire. He had me on the road again within a couple of hours, in a cleaned car I might add! I was very impressed with Shaun and my whole service experience at Team Ford. Thanks again, Shaun!
Every single time I go to Team Ford I am never disappointed. A big thank you to Shaun Merritt for always taking care of me.
Thank you Shaun Merritt for the good service. Ill be back to see you again and will bring my future work back to team ford.
"Good service "
Is not just business is like start a good friendship , service it was so fantastic definitely recomend to friends with VIP coustumer experience thank you
"Excellent service "
My name is Andrea Rice and I just purchased a mustang, I would highly recommend Bobby V in sales to anyone, exceptional service, extremely helpful and down to earth, he was very professional. 5 star rating from me.
It was a pleasure dealing with a knowledgable sales person and friendly staff allowing us to conclude the sale of my new vehicle without feeling pressured.
"Brutal Oil change "
This is all happened as part of the third oil change that I have gotten at Team Ford in my 2017 F150. About a week after my oil change, while out doing my Xmas shopping, my check engine light came on. Not something you expect with only 27, 000km on it... Luckily I was close to home and limped it there to try to figure out what was broke. As I'm leaning up under the hood I see oil sprayed all over the side of the engine by the dipstick and no filler cap. They had forgot to replace the cap under filling... seriously? They had set it up in the corner of the engine compartment and left it there. I then called the service department, talked to the manager to get it in for them to clean and thought it would be better - not so much. After an hour an 20 minutes I now have a truck that went from "like new" to something that smells like a shop truck both inside and out.
Extremely disappointed for several reasons:
1. the extra 2.5 hours of my time to try to get this cleaned
2. the nasty smell in the cabin and outside - that wasn't there even with the oil on the engine
Ultimately a bad situation made worse.
"Great experience buying my new truck."
Corey Dahlman and Corey Lavoie made sure that everything was done right with my new truck purchase.
Everyone else on the team Ford staff that I dealt with made sure that things happened even though they were very busy at the time.
"Replacing my Escape"
My 2011 Ford Escape was written off as of yesterday, due to an accident. My husband and I came in and Joey was most helpful in helping us to purchase another vehicle. The process was quick and all our concerns and questions were answered. I'm happy that we have purchased another Ford. This time it's the 2016 Edge. I didn't need "show room" vehicle, but wanted low mileage and warranty. I received both! Thanks again Joey, Janie and Shaun for recommending the Edge.
Brian & Marion Brandon
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"First brand new car!"
I was referred to Kelly Zach by a co-worker. He gave Kelly rave reviews which made it easy for me, as a female, to take the leap to purchase my first ever brand new car and my first ever Ford.
Kelly is without a doubt, the most generous person with his time and attention. He listened and clearly understood what I wanted even if I didn’t . The Team Ford dealership was buzzing with activity, but not once did I feel neglected or ignored. Rochelle in finance walked me through the process with efficiency and clearly explained my questions.
Team Ford went above and beyond in every aspect of the deal, making it a very fun experience for me.
Thank you to Kelly, Rochelle, Leo, Shaun, Corey and everyone at Team Ford. The customer experience is very clearly your focus.
I appreciate the attention to detail! And I love my new Ford Escape!!
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