Sharon Gravel | Page 3

Wonderful experience. I was greeted nicely, they help me us to get a very nice sales agent to help on my purchased. Whitby toyota is the place to be to by car. It was nice I was greeted nicely, they help me us to get a very nice sales agent to help on my purchased. Whitby toyota is the place to be to by car. It was nice to have Sharon as the sales agent. More

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Excellent customer service in a welcoming environment. Sharon G contacted us in late Spring with news of a relatively new Corolla model - Corolla CROSS. We liked what we saw and the test drive was very co Sharon G contacted us in late Spring with news of a relatively new Corolla model - Corolla CROSS. We liked what we saw and the test drive was very comfortable. In late September we were contacted by Sharon with news of a Corolla CROSS that had our preferred colour and accessories being delivered to Whitby Toyota. When it arrived, we test drove again, loved it and are now, end of September in possession of a beautiful Corolla CROSS. Thank you Sharon, Dave M, Will and (for future use), the Super Service Centre Team. Thank you Whitby Toyota. More

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We were happy with our sales rep, Sharon Gravel, and appreciated her expertise and competence. We had sent several emails in the month of our car's arrival, as we wanted to pick up the winter tires an appreciated her expertise and competence. We had sent several emails in the month of our car's arrival, as we wanted to pick up the winter tires and rims when we picked up the car. But despite all the requests to make sure everything was ready, they were not available, on back order. So another 30 minute drive each way. Pleased that the heavier Highlander is actually giving us the same mileage as the previous Venza, as promised. The dealership has a really poor voice mail/telephone system, hard to reach someone, and instead of voice mail you end up on hold, unable to leave a message. Very frustrating. More

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Ms Sharon Gravel provided and assisted me well on everything I woul like to know on used pathfinder I bought. everything I woul like to know on used pathfinder I bought. More

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Chris and Sharon are very helpful when we told them about the car accident. The turn around was so quick and Chris offered immediately the RAV4 2021 to us. From the initial work up to the delivery of the ca the car accident. The turn around was so quick and Chris offered immediately the RAV4 2021 to us. From the initial work up to the delivery of the car Chris was there for us. Chris even volunteered to pick us up from our home to Whitby office. More

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I leased a car from Whitby Toyota last year. I got a good deal on that car (hence why I'm giving a star). This year, I went on Toyota's website, put in a build and price for a newer, different car and saw th deal on that car (hence why I'm giving a star). This year, I went on Toyota's website, put in a build and price for a newer, different car and saw that it wasn't too far off from what I'm paying. Now, I understand that pricing on the website may be inaccurate, and that breaking a lease will incur penalties and additional fees. That's not the point though. I wanted to visit Whitby Toyota, specifically the same salesperson I had last year in order to clarify the actual costs of purchasing a new car. I had texted my former salesperson, gave some information on what I was looking for. She simply responded saying my payment would double and that unless I was prepared for that I should "delay my appointment", then ended the conversation. I was appalled! First off, I wanted to speak with her to discuss different terms and options - including increasing my down payment, extending the payment periods, choosing alternate coverage plans, etc. But before I could even do any of that, I was already dismissed, basically. I was not welcomed to come in to have a chat about it. Secondly, never in my inquisition did I ever say that a "double price" was out of the question. How uncalled for to assume I can't afford that payment? We did not even discuss what I can and can't afford or what I was willing to pay! Third of all, when I showed a quote that another dealership was offering, she told me that they must be missing something and the numbers are wrong. How so? There was no explanation whatsoever. I gave a direct link to a quote from another dealership and all the details were there including the carry-over price for the lease, ECP plans, winter tires, etc.. I don't think there was anything missing... but I wouldn't totally know because, well, I was not invited to come in and speak to her. She did say that her response was "not to offend me", but it very much did. Instead of telling me "you'll be paying this, I assume it's not what you want, take care" how about letting me come in to see WHY and/or any other options we could do with numbers that I could see BEFORE assuming I don't want it? In any case, I had reached out to the manager who apologized on her behalf (hence why I added a second star). The manager also had a look at the quote from the other dealership, said that their deal was "fair" and left me to decide. So, I'm assuming that the other dealership was NOT missing any fees and it actually wasn't unrealistic in the first place. Whitby Toyota just didn't actually spare the time to look over the details with me. Shame. The point of customer service is to take the time to listen to the customers wants and needs and try your best to make a fair deal. Instead, all I got, in essence was: "what you're asking for is absurd, you'll probably waste my time because it's unrealistic. Not sure why the other place quoted that. This is the price, it's not what you want, so take care". I feel embarrassed and undervalued as a customer at Whitby Toyota. Unfortunately, I'll still need to be visiting the location for services to my current car, but without a doubt, I'll have a gut-wrenching feeling whenever I visit. More

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I have been dealing with Sharon for many years. In fact I have bought recently my 2021 CH_R Limited (my fifth car in a row using Sharon's help). Her professionalism, knowledge, experience and great personali have bought recently my 2021 CH_R Limited (my fifth car in a row using Sharon's help). Her professionalism, knowledge, experience and great personality make me always come back to her. The dealership dealings overall were professional and timely. More

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Now on our 4th Toyota vehicle since 2008, our Salesperson - Chris Draganidis, has been there for three of these purchases. He is highly knowledgeable and consistently helpful by knowing our needs and offerin - Chris Draganidis, has been there for three of these purchases. He is highly knowledgeable and consistently helpful by knowing our needs and offering insight. Chris is a genuinely nice guy too; he is responsive, flexible, and really strives to keep his customers happy by following up afterward. Our most recent purchase was made that much more special with the involvement of Gisella and Sharon. When we left with our new vehicle, there was a group of staff waving on our way out, leaving us feeling appreciated. We love the high-quality of Toyota, and highly recommend that you see Chris Draganidis and the staff at Whitby Toyota. More

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The sales person Sharon was very very good and did everything she said she would and more. everything she said she would and more. More

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Sharon our sales rep was knowledgeable and fabulous. Unfortunately the business manager was rude and spiteful. Otherwise it was a great buying experience start to finish. Unfortunately the business manager was rude and spiteful. Otherwise it was a great buying experience start to finish. More

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