Shannon Burris | Page 15

Had my car for over 2 weeks when they said it would be a couple of days. Had to call for update and had to leave a message every time and had no return call. couple of days. Had to call for update and had to leave a message every time and had no return call. More

by Halve80 Verified Customer Verified Customer

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The communication was bad and the wait time for a simple tire patch was 3 hours. Seems a bit much. Other customers waiting with me were explaining it was 2 hours for an oil change. tire patch was 3 hours. Seems a bit much. Other customers waiting with me were explaining it was 2 hours for an oil change. More

by DHENDERSON1403 Verified Customer Verified Customer

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Service is always excellent and fast. Kudos to the entire group at Don Davis Ford. Kudos to the entire group at Don Davis Ford. More

by SBURRIS71 Verified Customer Verified Customer

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No communication at all from the service advisor, I had to call to get updates. Was told it would be completed within a few days, it was dropped off Monday, called in Thursday, Shannon told me possibly Fri to call to get updates. Was told it would be completed within a few days, it was dropped off Monday, called in Thursday, Shannon told me possibly Friday pickup. I called In Monday and was told a part was needed, a guy on the phone, said I should be glad they even looked at the truck, and they just ordered the part, said it could take another two weeks. I had to complain to get this moving, as this is my business truck, I picked up truck on Wednesday. Never waited this long for a completion on a recall. I would never return to Don Davis for anything More

by TERRIACANADA Verified Customer Verified Customer

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They are professional very courteous thorough the work is great quality work all and above is great quality work all and above More

by RCSBHUNZ Verified Customer Verified Customer

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Scheduling a service call does not actually guarantee that your vehicle will be serviced. I was told it would be 4 days before it got looked at since they only had 1 tech that did electrical work. Told t that your vehicle will be serviced. I was told it would be 4 days before it got looked at since they only had 1 tech that did electrical work. Told them I’d have to bring it in another time then so the lady gave me her number to call to reschedule. Yeah she never picks up her phone and doesn’t return voicemails either. Pain in the xxx just to get my truck fixed. More

by MATTCANTU Verified Customer Verified Customer

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First, they answered the phone when I called with some questions... other dealers did not answer so did not get me in. The service advisor was professional. The work was done right and at a reasonable questions... other dealers did not answer so did not get me in. The service advisor was professional. The work was done right and at a reasonable price. I will go back for sure... More

by BRIAN.ROLFES Verified Customer Verified Customer

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Timely, efficient and great customer service. I always recommend Don Davis Auto Group to everyone because of how well they take care of me! I always recommend Don Davis Auto Group to everyone because of how well they take care of me! More

by RickH92 Verified Customer Verified Customer

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This was my second time this week coming to service department. Once Monday and back on Wednesday. I was there to get a recalled fixed on my Explorer on Monday appointment I scheduled it was explained department. Once Monday and back on Wednesday. I was there to get a recalled fixed on my Explorer on Monday appointment I scheduled it was explained to me of a long process for getting the recall completed, so we opted to reschedule for Wednesday. When I arrived Wednesday I asked Shannon for clarification on the process because a few things were unclear about how long they would actually have my Explorer, I notified her that I need to pick my car up before they closed that day due to events I had scheduled the next day. She assured me that the inspection on my Explorer would be done by 4pm that day. So I missed a day of work and to my surprise when I arrived back at Ford to hopefully have the inspection of the recall completed and parts to be ordered to fix it, I was notified to my dissatisfaction that my car never got inspected or even touched, the note that Shannon put im was disregarded and my Explorer was just left I’m line and I was never updated on anything about my vehicle that day. I missed an entire day of work, spent $25 of Uber fees to and from the Ford dealership all for my vehicle not to be touched . To say I’m dissatisfied is an understatement especially when there’s a waste of my time and money involved. There was no attempt to rectify the situation, just a very nonchalant question of when can I bring it I’m again to get inspected along with a promise for if and when I come back for the inspection it will be done same day, which I can’t find any security in that due to yesterday’s event. More

by ADRIENNE LEWIS Verified Customer Verified Customer

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I was given cinfirmation for my recall and rental and di not recieve any service. not recieve any service. More

by DNGRAHAM11 Verified Customer Verified Customer

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