Shane Atkins
Shane Atkins at Audi Fresno
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Shane Atkins | Page 2

Service Manager

Audi Fresno

7121 N Palm Avenue
Fresno, CA 93650

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163 Reviews
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163 Reviews

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163 Reviews of Shane Atkins

May 08, 2021

Dealership Rating
Employee Rating

I started off having a bad experience, thought I got screwed over and I went in and talked to Jerry and Shane and they absolutely blew me away with how they handled the situation. Now I’m considering bu More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edwin Mora, Jerry

May 10, 2021

Audi Fresno responded

Thank you for this wonderful feedback, Greg! We look forward to sharing your comments with Shane and Jerry. We appreciate your business and our team looks forward to serving you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

April 09, 2021

Dealership Rating
Employee Rating

Hugo was great!! Very efficient and accommodating. Will recommend to others. Casey the driver was safe, but very poor communicator. When asked message about if he knew my destination he pointed to the G More

by LCPIANO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dorsey Smith, Hugo Gutierrez, Randall Hole , Dani Muller, Cody Smith

Apr 11, 2021

Audi Fresno responded

Thank you so much for your review! We are so glad that Hugo and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

March 17, 2021

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Employee Rating

Shane the service manager made me feel bad about taking my vehicle in. He said there was no space until the following week. He told me to take it to Bakersfield. I refused to take no for an answer. The m More

by SEMMERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa

Mar 18, 2021

Audi Fresno responded

Thank you for this feedback. Our goal is to make sure everyone who walks through the door leaves happy. We will share your comments with Shane and the team., Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

March 06, 2021

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Employee Rating

I appreciate how professional and personal the service department is! Bryan is my Advisor and always makes me feel like the Audi Fam! Thank you! More

by RDELONG7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa, Nathan Ocegueda

Mar 06, 2021

Audi Fresno responded

Thank you for your kind review! We strive to make sure that all of our customers leave happy, so we're thrilled that Bryan makes you feel welcomed here at Audi Fresno. Thanks again--we truly appreciate your business! Kind Regards, Your Audi Fresno Team 888-686-4289

February 12, 2021

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Employee Rating

I had a horrible experience and my car still isn’t fixed. I am so distraught over this whole situation. They refused to try to fix it.. it still has the same problem. More

by SEMMERSEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Bryan Serpa, Nathan Ocegueda , Vick Sharma

Mar 01, 2021

Audi Fresno responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and see what we can do to help. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Kind Regards, Your Audi Fresno Team 888-686-4289

Mar 01, 2021

SEMMERSEN responded

It seems as if the problems with the vehicle were ignored and dismissed.. The service department was dishonest about several situations. The service department refused to take my car in for the same problems stating that it is performing as designed.. I have never been so disappointed with a dealership. I don’t feel that my safety is a priority with this business..

January 18, 2021

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Employee Rating

Customer service was great! Everyone was very kind , knowledgeable and helpful. I always had wonderful experience with them. I been their customer for almost 10 years and never had any problem with the More

by AMANTOOR83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Cawthon, Hugo Gutierrez

Jan 19, 2021

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Audi Fresno, again! We appreciate being a loyal customer of 10 years!. Kind Regards, Your Audi Fresno Team 888-686-4289

January 07, 2021

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Employee Rating

Really great service! Working with Jerry Campuzano has been a pleasure. He listens very well. And if I have to wait while the service is done, I don’t mind admiring the great cars on display! More

by CARTER8683@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Cawthon, Dorsey Smith , Gary Singh, Jerry Campuzano

Jan 08, 2021

Audi Fresno responded

Carter, Thank you so much for your excellent review! We are so glad that Jerry had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

December 24, 2020

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Employee Rating

Bryan, my advisor, is always professional and knowledgeable about my vehicle. He is essentially one of the reasons I buy an expensive German import. Personal and friendly service at each visit! I More

by gcoeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 26, 2020

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan and the team have provided you with such a positive experience. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

December 03, 2020

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Employee Rating

I’ve never had a bad experience and because they are so much better than their competition I keep coming back for more. Thanks to them, I really enjoy buying Audis. More

by supernew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa, Sean LaBonte , Gary Singh

August 02, 2020

Dealership Rating
Employee Rating

No response from my service advisor or the letter I wrote to the general manager about my experience. I considered purchasing another Audi, but will not do so now. More

by DIANA14
Recommend Dealer
No

Other Employees Tagged: Hugo Gutierrez

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