Outstanding.
My service advisor Shad is the definition of the perfect service advisor. Great customer service, trust, complete openness and no surprises. The tech
My service advisor Shad is the definition of the perfect service advisor. Great customer service, trust, complete openness and no surprises. The technician did fantastic work. All of my complaints were resolved. I’ll definitely return and spread the word to others how great Gatorland Toyota service department is.
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by 1forlexus
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2024 -
Gatorland Toyota responded
Thank you for your excellent review! We're thrilled to hear about your outstanding experience with Shad and our service team. Providing exceptional customer service, trust, and transparency is our top priority. We'll pass along your compliments to Shad and our technician.
We look forward to serving you again and appreciate you spreading the word about Gatorland Toyota's service department!
Attempted to sell service and this varies with each visit
ranged from filters to transmission
ranged from filters to transmission
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by Buzzy.guillette
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2024 -
Gatorland Toyota responded
Thank you for your feedback. We apologize for any inconsistencies you've experienced during your visits. Our goal is to provide clear and consistent service recommendations. If there's anything we can assist you with or have any additional feedback you'd like to share, please don't hesitate to contact our service director, Jon Dansby, directly at Jdansby@gettel.com.
Enjoyed the free coffee, donuts, and talking to Heather.
The bathrooms were nice and clean.
The bathrooms were nice and clean.
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by mesaspc
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Gatorland Toyota responded
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our complimentary coffee and donuts, as well as your conversation with Heather. It's also great to know that you found our bathrooms to be clean and well-maintained. We look forward to welcoming you back soon!
Awesome service, clean facility and great staff.
Friendly environment, great hours and competitive pricing. Highly recommended.
Friendly environment, great hours and competitive pricing. Highly recommended.
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by DJSSB1124
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Gatorland Toyota responded
Thank you for your kind words! We're thrilled to hear you enjoyed our service, clean facility, and friendly staff. It's great to know our hours and pricing met your expectations. We appreciate your recommendation and look forward to serving you again!
The service was fine.
But I got charged $15 on a $500 bill to use my credit card. That's enough to reconsider where I go for service.
But I got charged $15 on a $500 bill to use my credit card. That's enough to reconsider where I go for service.
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by BLISSRICH1
Verified Customer
Verified Customer
This was my first experience with the service department,
I was in for a new car 5000-mile check. Overall I had excellent service, I can't give a five-star rating because, when I inquired about the time fram
I was in for a new car 5000-mile check. Overall I had excellent service, I can't give a five-star rating because, when I inquired about the time frame I was told it would be about an hour I arrived at 8:45 for my 9 AM appointment and I was told my car service would take approximately one hour, it was not ready until around 11:05. When I asked if I would need to plan on being there that long for a normal oil change I was told no but it took longer this time bc they were running a system check. Also, I had asked if someone could help me reset my door locking to where my doors would stay locked when I turned off my ignition I was told yes they would reset it for me, which I discovered when I arrived home that was not taken care of. I called Shad and left a message to see if he could talk me through how to set my lock control, but he did not call me back, I called the next day and he walked me through it Shad was accommodating, and I will say everyone was very kind and the facility was very clean. The guys checking me in were super nice as well.
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by janetshair08
Verified Customer
Verified Customer
May 13, 2024 -
Gatorland Toyota responded
Thank you for taking the time to share your experience with us. We're glad you had excellent service and our team was accommodating and kind. We apologize for the delay in servicing your vehicle and for the miscommunication regarding the time frame and the door locking reset. Your feedback is valuable to us, and we will use it to improve our processes and communication. We appreciate your patience and understanding and look forward to providing a more seamless experience.
Shad addressed all my issues and got the job done in a
professional manner. I would give him 5 stars
professional manner. I would give him 5 stars
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by chazdar
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2024 -
Gatorland Toyota responded
Thank you for your kind words! We're thrilled to hear that Shad provided you with such excellent service. We strive to ensure all our customers' needs are met professionally and efficiently. Your feedback is greatly appreciated, and we look forward to serving you again.
I always love working with Shad in Service at Gatorland
Toyota. He's kind, communicative and professional.
Toyota. He's kind, communicative and professional.
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by SCARGATOR
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2024 -
Gatorland Toyota responded
Thank you for sharing your experience with Shad in our Service department! We're delighted to hear that he provided you with such excellent care. We'll make sure to pass along your kind words to him. We appreciate your continued support and look forward to serving you again at Gatorland Toyota!
All the people that worked there were great.
The place was very clean, and the coffee great.
The place was very clean, and the coffee great.
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by sandykallen
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2024 -
Gatorland Toyota responded
Thank you for your kind words! We're thrilled you had a great experience with our team and enjoyed our clean facility. We take pride in providing a welcoming environment for our customers.
We look forward to serving you again soon!
Gatorland is a very helpful and dealership with caring
staff. I would recommend the dealership.
staff. I would recommend the dealership.
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by szofnas
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2024 -
Gatorland Toyota responded
Thank you so much for your kind words! We're happy you had such a positive experience at Gatorland Toyota. Our team takes great pride in providing excellent service and care to all our customers. We appreciate your recommendation and look forward to serving you again. If you need anything else, please don't hesitate to reach out.
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