Seth Dustin | Page 8

I had the absolute worst experience ever at this dealership. I've never felt so disrespected and discriminated like this before. not sure what kind of impression or vibe I gave to the people there b dealership. I've never felt so disrespected and discriminated like this before. not sure what kind of impression or vibe I gave to the people there but Seth the manager looked down on us, straight up said (not to my face) that we just wanted to leave when I said that I had to go because something came up. I did ask them to email me more info about the cars we're interested in. Excuse me but nobody got time to go to your place just to mess around with you, Seth. I would not have been there if I were not serious. As customers, don't we get to come to you when we need to buy a car. And then isn't it your job to help us find what we're looking for? Well maybe I just don't look like someone who could potentially purchase something at Toyota Gladstone to Seth the manager then. Anyway, thanks to Seth, I have decided not to come back. I know you guys probably do not even care if you lose a customer or two, especially right now so my comments here won't even mean anything, and probably won't go anywhere. Since I already wasted my time there, and then wasted some more listening to Seth (who just wanted to talk to me because I asked to leave in the middle of our conversation so that I can take care of my own issue), so why not waste another 5-10 min to write something here.. Don't get me wrong. There are nice people there too, such as the sale rep that helped us during our time there before Seth the manager showed up. I think his name is Ricardo. My apologies if I said your name wrong. I really do appreciate your help. My could have rated 1 star for customer service because of Seth but I'm gonna put down a 2 star because of Ricardo. So far, everyone is great but Seth. But now thank to Seth, I am going to a different dealership tomorrow. More

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I highly suggest to look for Eric Kalik if youre in a market for a new Toyota. Very knowledgeable patient, flexible and excellent in customer service after delivery! market for a new Toyota. Very knowledgeable patient, flexible and excellent in customer service after delivery! More

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Becka, Seth, and Emily made our experience with Gladstone Toyota worth the visit!! They listened, they were patient, and they worked with us to ensure we walked away happy with our purchase. Thank you for th Toyota worth the visit!! They listened, they were patient, and they worked with us to ensure we walked away happy with our purchase. Thank you for the exceptional service you provided!!! More

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The buying process from start to finish was simple and smooth. Jesse and Seth were honest and easy to work with. smooth. Jesse and Seth were honest and easy to work with. More

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Nate was excellent. I called him from Fort Washington MD to purchase a prius. I could not find one on the east coast. He stated that if purchased it they could hold it for me. I flew in to Oregon a MD to purchase a prius. I could not find one on the east coast. He stated that if purchased it they could hold it for me. I flew in to Oregon and Nate even picked me up at the airport and bought me lunch since I was starving after the long trip. We got to the dealership and the paperwork went smoothly. Nate took pictures of me in my new car and that was it. I drove off and met the transport company to have it shipped back to Maryland. Then back to the airport for my return flight. It was a wonderful experience. Thank you Nate and the Toyota Gladstone family for making it a excellent car buying experience. More

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Great customer service at dealership! Very professional! I loved how customers answer the phone to help customers! I GOT a great deal and paperwork wasn't as long as other occasions in different brand deale I loved how customers answer the phone to help customers! I GOT a great deal and paperwork wasn't as long as other occasions in different brand dealerships. More

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Thank you so much for taking care of me!! I am absolutely IN LOVE with my new Highlander!! Your staff are truly exceptional!! Dusty went above and beyond to make sure my experience was relaxed, enjoyable and IN LOVE with my new Highlander!! Your staff are truly exceptional!! Dusty went above and beyond to make sure my experience was relaxed, enjoyable and fun! I had no idea we were at the dealership for 4 hrs!! He made the time fly by. Vic hooked me up with a great deal on financing and even he made that experience enjoyable! Seth was also extremely helpful with answering some questions I had prior to driving down and being the first friendly face I saw walking into the dealership. The only thing that I was unhappy with is the fact that I live in WA and your dealership is in Gladstone, OR!! It was definitely worth the drive. This has by far been the best car buying experience I have had. I appreciate all that you and your team did for me. My dad was even talking about coming down when he is ready to buy a new truck! More

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As a former sales manager of a large corporation I want to say Nate did an outstanding job with follow up, listening to our needs and following through perfectly. to say Nate did an outstanding job with follow up, listening to our needs and following through perfectly. More

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It’s a pleasure being a toyota dealership customer. it was a our third time purchasing a car from Toyota dealership and we always have an amazing experience doing business with Toyota services and staff. was a our third time purchasing a car from Toyota dealership and we always have an amazing experience doing business with Toyota services and staff. More

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Eric and Wendal could not have been more accommodating. Toyota of Gladstone worked with us to find the perfect car and were very patient with me on the ordering process. I was so happy to drive my car off Toyota of Gladstone worked with us to find the perfect car and were very patient with me on the ordering process. I was so happy to drive my car off the lot today and want to thank everyone again for staying late to help us finish up the paperwork. The entire team was wonderful and I would recommend this dealership to anyone looking for a great car buying experience! -Kelly S More

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