Seth Dustin | Page 17

Red Carpet Experience The best sales experience I have ever received. My fiancé and I leased a brand new RAV4 from Gladstone Toyota. Matt Taylor was such a pleasure to deal The best sales experience I have ever received. My fiancé and I leased a brand new RAV4 from Gladstone Toyota. Matt Taylor was such a pleasure to deal with, from the moment we walked into the dealership we felt like family. Matt had been communicating with me through email and most of the paperwork already done prior to us arriving. We were hesitant to drive all the way up from Salem, however Matt quickly put us at ease and gave us our best experience ever. The really do roll out the red carpet for you at Gladstone Toyota. Our SUV was waiting for us in the show room on red carpet and we literally drove it out of the showroom. Matt thanks for an excellent and amazing experience! More

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Everybody made the best car buying experience for me. I had a great experience at Toyota of Gladstone. My last car was totaled and I was in the market for a new one. I had an appointment with Ted Rippee I had a great experience at Toyota of Gladstone. My last car was totaled and I was in the market for a new one. I had an appointment with Ted Rippee and was about 30 minutes late. Matt Taylor stepped in to help me. He asked me some great questions about what I was looking for. He was so helpful and knowledgeable. When I found the car I wanted, Matt Taylor managed 100% of every detail so that I could get the best deal for my car. Everyone from the Matt Taylor, Ted Rippee and the Manager were just wonderful to work with. Yes, I am a very happy customer! More

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Hassle Free I had an excellent experience with Matt Taylor at Toyota of Gladstone. I had decided last Sunday to buy a newer vehicle for 2016. I found something I had an excellent experience with Matt Taylor at Toyota of Gladstone. I had decided last Sunday to buy a newer vehicle for 2016. I found something on their website and filled out a credit application with Toyota Motor. Matt followed up with me very early the next day and kept in constant contact. I have a very busy job and the nature of my job does not allow me to talk on the phone to external parties much because I'm usually managing a team of representatives who are on the phones and sometimes I jump on as well. I'm also fielding a large number of work emails and don't always get to my own in a timely manner. Matt went out of his way to help me find what I was looking for and texted me to clarify my needs. Once we chatted briefly back and forth he found something that met my requirements. I was pleasantly surprised that he found a gem of a car...something I...really...wanted...and within the budget I was willing to spend...and I can be a bit persnickety. From here it was a simple matter of filling out the paperwork and letting their team make it happen for me. Matt checked in often and was cheerful and supportive. I'm not usually much for salespeople to be honest....and I've done sales before myself so I know the tricks of the trade....but Matt represented everything a sales person should be...attentive...positive...helpful.....informative...collaborative. His style was very polished but approachable and it was clear why he is the manager of the internet sales team. A special shout-out goes to their loan assistant (I'm not sure what her official title was). She was very efficient but helpful and made the final sign and prep portion of the deal as quick and painless as possible. In fact I was very impressed with how on the ball she was with getting it done quickly. All in all I had a very positive experience at this dealership and because of the supportive attention I received it encourages me to do business with them again. Being in a customer service environment myself my standards are very high and this dealership met and exceeded what I anticipated in terms of a positive buying experience...and I'm not the type to gush unless I am gob-smacked. More

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New car purchase I started through the Internet office. I met Kermit and told him what we wanted. He then found one elsewhere and had it delivered rapidly. Trade in pr I started through the Internet office. I met Kermit and told him what we wanted. He then found one elsewhere and had it delivered rapidly. Trade in price was fair and whole process was done in about an hour. More

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Car buying new Thank you Kermit and Gordon for assisting me in buying my first new car . It was a great experience and I ll recommend this place to everyone Thank you Kermit and Gordon for assisting me in buying my first new car . It was a great experience and I ll recommend this place to everyone More

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Great experience Kermit and the rest of the Toyota Galdstone staff were very great. I couldn't be happier with my big purchase. I appreciate the help and honesty they Kermit and the rest of the Toyota Galdstone staff were very great. I couldn't be happier with my big purchase. I appreciate the help and honesty they share. More

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Did not respond I sent Seth an email requesting a price quote. He claimed to be out of the office for a couple days, and recommended I call a general line if I needed I sent Seth an email requesting a price quote. He claimed to be out of the office for a couple days, and recommended I call a general line if I needed immediate assistance. I informed him I could wait until he returned, but he did not respond. I sent a follow up email; again, no response. More

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Recommend to anyone This dealership is receiving the 5 star rating from me because of my experience in buying a car from Aaron Waxenfelter. Aaron was honest and knowledge This dealership is receiving the 5 star rating from me because of my experience in buying a car from Aaron Waxenfelter. Aaron was honest and knowledgeable about the car I purchased. He was also very relaxed and did not pressure me into making a decision. After I purchased the car he spent time going over the features of the car that were necessary for me to drive away from the dealership and feel confident that I could drive my new car home. I gave him a call a few days after the purchase to ask for help with a couple of the features on the car. He was happy to hear from me and answered my questions with respect and assured me that I could call him anytime if I had any further questions. Great salesperson. I would recommend him to anyone buying a car. More

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Excellent Customer Service and Sales Experience by Jason Roy My buying experience at Gladstone Toyota was a pleasant experience and went smoothly, kudos to the sales staff!, I will return to purchase another do My buying experience at Gladstone Toyota was a pleasant experience and went smoothly, kudos to the sales staff!, I will return to purchase another down the road! More

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Nice and helpful Kermit was an enthusiastic and energetic salesman. He was prompt with getting the one car that I was interested in and did not try to sell me a differ Kermit was an enthusiastic and energetic salesman. He was prompt with getting the one car that I was interested in and did not try to sell me a different car, which I appreciated. More

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