"Matt provided a totally professional & stress free buying..."
- Wally Orlecki
Matt provided a totally professional & stress free buying experience. I found what I was looking for & got a great deal on my trade. All good!
"Unsafe vehicles, I bought a used Ford. They gave me a..."
- Ford escape
Unsafe vehicles, I bought a used Ford. They gave me a paper saying it was all up to safety standers with all boxes checked off, first day bringing it home one of my passengers noticed the seatbelt in the back is completely broken. Had to go back to get it fixed, then 2 days later my check engine light goes on! They must of cleared it before they sold it to me, I take it to my mechanic he looks at it and says that it was going to blow a gasket if I don’t get it fixed. Had to go back to the dealership again they wanted to charge me $900 to fix it. Had to argue with them and show them there own policy for there Ford used vehicles, it was under the warranty so they ended up doing for free. Then I go to work a few days after getting my suv back, I drive to work that takes over 45 mins to get to on the highway. Park my car and half way though my day I get a call from the security there saying their is something hanging from my car! I go outside and look the big rubber/plastic piece that protects your engine from underneath was hanging by 2 bolts. Now I have to get under my car in the winter with a knife to cut whatever if left hanging there because I couldn’t drive home with it more then half way on the ground. So we had to take it back again and they made sure to charge me this time because they said I got away with to much free stuff already. So they don’t care about the safety of their customer or for the car regulation rules of Alberta, only about money. I paid over $15,000 for this used Ford Escape. I would have been fine with it, if it was a up to the safety standard instead of a nightmare of dangerous events.
"2nd Vehicle we have bought here. They are no mess around..."
- Scott Harvey
2nd Vehicle we have bought here. They are no mess around dealership! All in for the customer. Go and see Esky, he was absolutely great!!
"I bought my car here back in 2016 from Matt and he was..."
I bought my car here back in 2016 from Matt and he was amazing. A year after I bought my car I started having issues with the transmission. I brought it in to service and dealt with Nikeita, very friendly and easy to talk to. I had explained the clutch is slipping and it has a shudding problem. I had already been to kentwood ford and had the clutch replaced previously but the car was continuously doing the shuddering so I figured why not take it to where I bought the car seeing as I had good service before. The service manager here is a joke, my car went in with the same kilometers it came out out with and when I started to get upset he finally came over and said we are not legally obligated to do a road test on the car. And when asked well how do you get a feel of how the car drives and he said we only have to get it up to certain rpm's and that's it. I had also brought a paper from the ford transmission lawsuit and on the paper they are supposed to perform a diagnostic test and it clearly states on the bottom of the paper that they are supposed to send it ford Canada. When I was there to pick the car up he gave me the paper back and said no you do it. This guy should not be working here, he clearly knows no customer service or what his job is.
"This is first time to visit there .Very friendly and..."
This is first time to visit there .Very friendly and professional people work there specially WALLy is a great experience person i should recommend this guy see there 😀
"Happy with my Truck. It was delivered on time with a tank..."
- Pain In the xxx Customer
Happy with my Truck. It was delivered on time with a tank of fuel. I appreciate that sort of thing. Nick got things done in a timely manner. I got the Sales Records upon request from the Service Dept. I also appreciated the truck being delivered to me, as it was a challenge at this time to get a ride to get the Dealer.
"Another Amazing Experience with Sherwood Ford"
This is the second vehicle we have bought here, Matt was amazing to deal with, he made sure we knew all our options and did an extensive walk through of the car the day we picked it up. We definitely consider ourselves part of the Sherwood Ford family, due to the amazing services we have received there over the last 3 years.
"Mike was professional and an incredible salesman that..."
Mike was professional and an incredible salesman that answered all my questions and made the process so easy. I will refer his name and This dealership to my friends and family.
"I purchased a Ram 1500 at Sherwood Ford and Michael did..."
I purchased a Ram 1500 at Sherwood Ford and Michael did an amazing job in giving me detailed information. He’s very professional and very friendly. He has given me excellent service! The staff are great and very welcoming. I am very happy and satisfied with my purchased!
"Fast and easy with helpful staff"
Dealership is in a great location for people that live in rural communities, the staff seem to care about your situation, empathy can take you a long way when your hesitant on making large purchases, especially when money and jobs are hard to come by. My deal was mostly carried out by internet search and texting and talking to sales rep, it was smooth, I was not disappointed when I got to the dealership. the kept their word, i wasn't pressured for more money, it was a satisfying experience. Thank you Matt and the rest of the helpful staff.