Senee O’Connell
Senee O’Connell at Herb Chambers Kia of Burlington

Senee O’Connell

General Manager

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

4.8
26 Reviews
4.8

26 Reviews

Write a Review

26 Reviews of Senee O’Connell

March 09, 2024

Dealership Rating
Employee Rating

Herb Chambers Kia of Burlington was so great! They helped me find a great car for the right price and the whole process was quick and painless. Definitely would recommend to anyone! Great team wo More

by myLovies091719
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2024

Herb Chambers Kia of Burlington responded

Hi! We're delighted to know that you had a great experience with our team at Herb Chambers Kia of Burlington! It's fantastic that John, Nick, Julian, and Michael could assist in finding the perfect car for you. Thanks for recommending us - we appreciate it!

October 28, 2023

Dealership Rating
Employee Rating

I have gotten all of my services done here for the past 10 years now! Everyone here in service and sales are amazing. My family has bought or leased 17 cars now at Herb Chambers Kia in Burlington, and we w More

by emilymoreau95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2023

Herb Chambers Kia of Burlington responded

Emily, it's fantastic to know that you and your family have been loyal customers of Herb Chambers Kia in Burlington for the past decade! We're grateful for your continued support. Here's to many more years together!

March 14, 2023

Dealership Rating
Employee Rating

I Retract my earlier review. After being invited to sit down with general manager Senee O'Connell, I was treated with respect and honesty. It is amazing what a few days and level More

by ernhdtman2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Francis

Mar 14, 2023

ernhdtman2000 responded

You guys do not stand behind your vehicles

Mar 30, 2023

Herb Chambers Kia of Burlington responded

We would like to understand what happened to cause this poor rating and help resolve your concerns. Please contact me at your earliest convenience if you would be interested in discussing your experience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

Mar 30, 2023

ernhdtman2000 responded

I'll be e mailing you. As return customers we were treated nasty be sure you look for my email. I doubt if you'll do anything

Apr 06, 2023

Herb Chambers Kia of Burlington responded

Thank you for taking the time to speak with me. I appreciate you giving us the opportunity to resolve your concerns and hope you won't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future. Take care! Respectfully, Senee O'Connell - General Manager - soconnell@herbchambers.com

February 01, 2023

Dealership Rating
Employee Rating

Instant service and knowledgeable people. Highly recommend Herb Chambers Kia of Burlington any day of the week. More

by James Montealegre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2023

Herb Chambers Kia of Burlington responded

We're honored to receive your support, James! Thanks so much, from all of us here at Herb Chambers Kia of Burlington!

October 11, 2022

Dealership Rating
Employee Rating

I went in for a recall on my telluride. They were quick and polite. I was in and out of there in 20 minutes with a multipoint check list and piece of mind. More

by Dustin.benoit6669
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto, Cesar Arbelae, Jennifer Nelson, Julian Aguirre , Carlos Fonseca, Dustin

Oct 12, 2022

Herb Chambers Kia of Burlington responded

Dustin, thank you for taking the time to share this kind review! We appreciate you trusting the Herb Chambers Kia of Burlington team with your Telluride and hope we can be of service again in the future. Take care!

October 07, 2022

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Employee Rating

So easy to work with and the price I was quoted was the price I paid no games More

by Dom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 07, 2022

Herb Chambers Kia of Burlington responded

Thanks for the five stars, Dom! We hope to see you back for all of your future automotive needs! -Herb Chambers Kia of Burlington

July 21, 2022

Dealership Rating
Employee Rating

Found the only Kia Seltos available for sale at Herb Chambers Burlington worked with Jim and in less than an hr we bought our new car Thank you Jim More

by Satisfied customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Parker

Jul 22, 2022

Herb Chambers Kia of Burlington responded

Thank you for the kind review! We're so glad Jim had the opportunity to assist you with your purchase and we hope you're enjoying your beautiful new Seltos. Take care and thanks again, from all of us here at Herb Chambers Kia of Burlington!

June 27, 2022

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Employee Rating

John and Senee were great to work with! !! They were very knowledgeable and efficient with our trade in process! This is our second car we bought with John and it certainly won’t be our last More

by Jocelyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Francis

Jun 27, 2022

Herb Chambers Kia of Burlington responded

Hi Jocelyn, thank you for taking the time to share your experience working with John and Senee and the rest of our team at Herb Chambers Kia of Burlington! We look forward to seeing you next time!

April 15, 2022

Dealership Rating
Employee Rating

You charged us $159. 00 to reset the sensor that turns off the ENGINE WARNING LIGHT and then tell us there’s no problem with the KIA. So this light comes on for no reason More

by ricmacphoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 15, 2022

ricmacphoto responded

Yes please resolve our issue. With the cost of everything going up this charge was total bullsh**t!

Apr 28, 2022

Herb Chambers Kia of Burlington responded

We're disappointed to read this review and assure you we take your feedback seriously. I would love the opportunity to review what occurred with our team and discuss this matter with you. Please reach out to me at your convenience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

March 29, 2022

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Employee Rating

The service was fast and very efficient. Could not ask for any better service than I got. More

by payers1213$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 29, 2022

Herb Chambers Kia of Burlington responded

Thank you for your kind review! We look forward to seeing you next time at Herb Chambers Kia of Burlington!

1

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