Responded and reliable for customer needs, Taken action
for the most important needs of the customer.
for the most important needs of the customer.
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by Juliana
Verified Customer
Verified Customer
Nov 16, 2021 -
Arlington Acura in Palatine responded
Juliana, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.
Trading my Acura was a great experience today. I worked
with Scott who kept me informed and tolerated my questions. He was very patient with me and I’m leaving with a new Acura. I felt Scott was honest,
with Scott who kept me informed and tolerated my questions. He was very patient with me and I’m leaving with a new Acura. I felt Scott was honest, had a great sense of humor, and gave me a good deal!
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by L_m_murphy
Nov 01, 2021 -
Arlington Acura in Palatine responded
Thank you so much for your wonderful review! We are thrilled that Scott had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Arlington Acura in Palatine!
I felt cheated by the extra charges added to my used car
purchase. I was required to pay for expensive external and internal stain treatment that was added to the car before I bought it. The price I paid en
purchase. I was required to pay for expensive external and internal stain treatment that was added to the car before I bought it. The price I paid ended up being much more than the listed price. Also, someone at the dealership made a mistake and listed the wrong odometer mileage on all official documents including the Carfax. This caused a very stressful situation for me as I tried to get the title and other paperwork corrected after the purchase.
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by Shopper 2011
Nov 13, 2021 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Oct 30, 2021 -
Arlington Acura in Palatine responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Nov 03, 2021 -
Shopper 2011 responded
At the time I purchased the car, I did not have a positive experience working with the salesman or the finance department. If you would like to win back some of my trust, you can refund the money I overpaid for services done to the car before I bought it. These were services I did not request or agree to have done. Please read the rest of this email to understand my request.
The salesman added $1299 for the XZLION treatment to the vehicle and $349 for SMART ID. When I asked what the SMART ID was, I was told it was a program through the state of Illinois to track stolen vehicles. When I inquired if it was a required program, the salesman answered, "Yes". Upon further research, I have learned that this is just a way for car dealerships to make money on a used car purchase. The etching of the VIN number is NOT required by the state of Illinois. In fact, people can etch their own numbers with a kit from Amazon for $20! This was a lie and a way to cheat customers. Also, I was forced to pay for an expensive treatment to the exterior and interior of the car for $1299. I did not order this, but was told I had to pay for it since the treatment had already been done. Again, this is just another way to gouge the customers. I feel like this dealership is dishonest in the way it deals with customers. In addition, the fact that a mistake was made on the odometer was a major issue. If the odometer number is wrong, that leads the customer to believe that there has been some changing and fudging of numbers. In fact when I called to report this discrepancy, the salesman laughed at me. I felt like I was being condescended to and mistreated. No one could figure out how to learn the correct odometer number for the car that I purchased on the day it was purchased. No one ever apologized for the problem caused by the odometer mistake. Overall, this was a very negative experience for me.
Nov 13, 2021 -
Shopper 2011 responded
Nancy Brown
Arlington Acura has always been an excellent dealership
both from a sales and service perspective.
both from a sales and service perspective.
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by JMCARTHUR835
Verified Customer
Verified Customer
Oct 26, 2021 -
Arlington Acura in Palatine responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!
Dealer fine - the owners manual needs help. Index too
vague. Garage door opener should be under garage, “hands free operation” is your lingo not mine
vague. Garage door opener should be under garage, “hands free operation” is your lingo not mine
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by ZIMMERW1
Verified Customer
Verified Customer
Sep 09, 2021 -
Arlington Acura in Palatine responded
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!
If I couldn’t give negative stars, I would. Please
re-train this guy. He was very unprofessional. He gave me attitude. I didn’t understand certain things and I asked him to explainer further and gave
re-train this guy. He was very unprofessional. He gave me attitude. I didn’t understand certain things and I asked him to explainer further and gave me attitude when explaining. Words cannot describe how bad of an experience he gave me. He did a xxxx poor job. I refuse to work with him and his dealership forever.
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by Theothercoolguy
Sep 15, 2021 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Sep 02, 2021 -
Arlington Acura in Palatine responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Scott Mattran was excellent in helping with the purchase
of my new TLX. He went above and beyond to complete the sale. It was a pleasure dealing with Scott. I would highly recommend buying your next car f
of my new TLX. He went above and beyond to complete the sale. It was a pleasure dealing with Scott. I would highly recommend buying your next car from him.
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by akramahmed123
Aug 26, 2021 -
Arlington Acura in Palatine responded
Thank you for your business and this review. We're happy to hear that Scott was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We hope you'll enjoy your new TLX!
First and last time here. Don't waste your time. Hidden
pointless fees to jack up the price of a vehicle. Very predatory sales practices. Spend your money elsewhere.
pointless fees to jack up the price of a vehicle. Very predatory sales practices. Spend your money elsewhere.
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by AA
Verified Customer
Verified Customer
Aug 28, 2021 -
Arlington Acura in Palatine responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Aug 14, 2021 -
Arlington Acura in Palatine responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Salesman was professional and not pushy. Price was very
fair.
fair.
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by LANCE_MARCINEK
Verified Customer
Verified Customer
Jun 22, 2021 -
Arlington Acura in Palatine responded
Lance, thank you so much for choosing Arlington Acura in Palatine! Congrats on your new purchase, and let us know if we can be of any more assistance!
My dealership experience here was terrible! My salesman,
Scott M, was less than helpful. He lacked knowledge on the product, and didn't even bother to show me the features of the vehicle after the sale. A
Scott M, was less than helpful. He lacked knowledge on the product, and didn't even bother to show me the features of the vehicle after the sale. Additionally, the paperwork was not completed on time or accurately. I had problems registering my new vehicle with the DMV, and found that the dealership, especially Scott, was less than helpful. I will never purchase another vehicle from here again!
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by JHOFFMAN4
Verified Customer
Verified Customer
Jun 06, 2021 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
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10 yrs, 8 mos
