Scott Durham
Scott Durham at Harry Robinson Buick GMC
Refer Me

Scott Durham | Page 7

General Sales Manager

Harry Robinson Buick GMC

6000 South 36th Street
Fort Smith, AR 72908

Contact Me
5.0
78 Reviews

My name is Scott Durham and I am the General Sales Manager here at Harry Robinson Buick GMC. I have been with HRBG since 2001 when I started as a Sales Consultant and earned the opportunity to be the Sales Manager in 2003. I enjoy spending time with my wife Renee and our four children Hope Ann, Brent, Kelsey, and Anna Grace. I also enjoy sports and playing cards. Before life was so busy I volunteered as a coach at Girls Inc. and officiated football as an Arkansas Athletic Association official. I love the automotive industry and helping customers find exactly what they are looking for. I would like to invite you to our Dealership so you can experience the right way to purchase your vehicles.

5.0

78 Reviews

Write a Review

78 Reviews of Scott Durham

October 05, 2016

Dealership Rating
Employee Rating

My experience at HR was outstanding. Alexis Durham and Jerry Corley were very professional. They treated me like I was the most important person at the dealership. Thanks to both of them. More

by !!Jamie13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Corley, Alexis Durham

August 16, 2016

Dealership Rating
Employee Rating

Amazing experience! Harry Robinson has the BEST employees and customer service. They truly know how to make car buying a pleasureable and easy experience! Thank you so mu More

by CamiH123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hesson, Skip Hill , Kyle Reese

Aug 18, 2016

Harry Robinson Buick GMC responded

Thanks so much for the awesome review. Enjoy your new car!

May 16, 2016

Dealership Rating
Employee Rating

Wonderful and easy! James helped me with my 3rd vehicle from harry Robinson, he was awesome! We got a 2015 GMC Acadia for an impeccable deal! The entire family enjoys hav More

by Kimplummer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Durham, Mike Hesson

February 14, 2016

Dealership Rating
Employee Rating

Houston to Ft Smith I recently purchased a GMC from Harry's. My saleswoman is usually Jackie Black (Durham) but she was on maternity leave so she had Joey Thomas help me. More

by Shasta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Thomas , Jackie Black

January 24, 2016

Dealership Rating
Employee Rating

Go Anywhere else I bought a truck for $14,500 cash and found 6 months later it had previously been totaled. I was neverade aware title wasn't branded or anything. They More

by Winn1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joey Thomas

Feb 02, 2016

Harry Robinson Buick GMC responded

Thank you for your feedback. I'll address each of the issues as you have listed. When we handled the title it was clean. If it had not been clean a disclosure would have been made to you, and it would have required your signature before purchase. Just as you had the vehicle registered in your name & didn't know. We saw the same title information you did and we didn’t know. We weren't aware there was an issue with the vehicle until you brought it to our attention, and we immediately began working on a solution that would help you. We were happy to trade you even for $11,000. (We actually gave you $12,000.) You're correct we had two staff members looking for a vehicle to suit your needs as we did not have any vehicles on the lot for $11,000. We looked for several weeks as you drove the vehicle, and were happy to keep looking until we found what you were looking for. You decided on a truck that was 6 years newer and had 46,000 miles less on it than the 2008. There are a lot of trustworthy dealerships out there. We’re one too, as it is our pleasure and the expectation on ourselves to always do the right thing. I don't think it can be argued that the right thing in this situation was to trade even for a $25,000 truck. We did what we could to help you, to make you happy, and to show you we were willing to do what it takes to keep you as a customer. It did not help us to have a manager and a salesperson searching for you a vehicle, to take your truck back and to try to sell a vehicle with a total loss title. The gentleman who bought your truck was made aware and signed the disclosure that I spoke to above, because we are honest with everyone in our dealings and would never hide something we knew from a customer. I'm sorry you're upset and glad for your feedback. We are always looking for ways we can help improve our customer’s experiences especially when something unforeseen as this comes up. Thank you. *I include this to give you peace of mind about the nature of the “total” (which sounds bad, I know I’d freak out too if I didn’t know the facts). It’s the professional opinion of our body shop manager that the total was from the cost of the repair as there was no structural damage to the vehicle, but there was a full new paint job. He believes it was hail damage.

December 29, 2015

Dealership Rating

No Hassle I was able to walk in and tell James Durham exactly what I wanted and he provided a car that met all my check boxes. The whole experience was easy fr More

by David1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Durham, Mike Hesson

September 04, 2015

Dealership Rating

Great Amanda is great she will go above and beyond to help her customers, she always has a smiling face and she is easy to talk to if you have a problem. I More

by Ztayloo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2015

Harry Robinson Buick GMC responded

We appreciate that so much. Thank you.

July 10, 2015

Dealership Rating

My experience It's a good dealership with good sales that we'll do what ever it takes to help you and they won't pressure you More

by Mdelgado09
Recommend Dealer
Yes

Other Employees Tagged: Mike Hesson, Derek Creekmore

Aug 03, 2015

Harry Robinson Buick GMC responded

Thanks so much.

May 14, 2015

Dealership Rating

"Best Dealership to do business with in Arkansas" This was not my first time to do business with Harry Robinson Buick GMC or with Jack Dean, their number one Sales Representative (My Opinion). Jack i More

by Jim2gmcs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Dean

Jun 09, 2015

Harry Robinson Buick GMC responded

What an awesome review. Thank you so much!

April 06, 2015

Dealership Rating

Earning my business I have purchased several vehicles in the area over the last 8 years, but have never had the incredible experience I had with James Durham. James went More

by Smittydp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Durham, Mike Hesson

Apr 08, 2015

Harry Robinson Buick GMC responded

Thank you so much! I am so pleased James & the VIP team were able to earn your business. We really appreciate you.

...
7