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Scott Crocker
780 Reviews
Hi my name is Scott, I started at Daytona Toyota as a porter, was promoted to shuttle driver then to assistant service manager and now to my current position as service manager. I enjoy taking care of your service needs as efficiently with the best value possible. When not at work I enjoy camping, boating and riding my motorcycle. Have a great day!
Read moreDealership Experience
12 yrs
Industry Experience
12 yrs
Specialties & Trainings
PRO ASM
780 Reviews
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780 Reviews of Scott Crocker
June 30, 2021
My worst experience in my entire life at a dealership!! I waited over 2 hours for an oil change and it would’ve been longer but I had to let them know what was going on!!! Heather is terrible!! She told me s waited over 2 hours for an oil change and it would’ve been longer but I had to let them know what was going on!!! Heather is terrible!! She told me she was getting my car ready to go I waited then found her eating at her station!! She said he was multitasking BUT No One was at my vehicle!! I took pictures I waited another 45 minutes!! The managers were ALL in a meeting for hours!! I couldn’t find anyone else to help me!! I emailed Jim Kowolak but he Never emailed or called me!! This Daytona Toyota Service Department is very out dated and lacks in customer communication!! Who waits over 2 hours for an oil change?! They need to clean the coffee area where the knats are flying around and a box of plastic wrapped foods please go look at Daytona Nissan and see how they Value their customers checking in on them occasionally keeping track of their time at the facility!! I have lived here for more than 50 years and never had an experience like this!! I purchased the “ lifetime free oil changes!!But I will Not return I do Not want to spend my lifetime waiting for my car at Daytona Toyota very poor , unacceptable management and service!!! They also said my battery was good But I had to get a new one the next week and Not from Daytona Toyota!! Very disappointed!! LInda Kerr More
by Luluonly1
Verified CustomerOther Employees Tagged: Heather Olsen, Jim Kowolak no communication with customers
June 29, 2021
Always nice and professional, they do great work quickly! I would highly recommend I would highly recommend More
by Shaunafederico
Other Employees Tagged: Steve Robinson, Angel Otero, Thomas Clark, John Murray , Jackie Babcock, James Brady, Craig Lee
June 28, 2021
Everyone was super helpful and very communicative. People went out of there way to help me drop my car quickly and get me into a loaner. I had two small children with me and they were so efficient and helpfu went out of there way to help me drop my car quickly and get me into a loaner. I had two small children with me and they were so efficient and helpful. More
by RTHEISEN98
Other Employees Tagged: Steve Robinson, Angel Otero, Thomas Clark, John Murray, Emily Melanson , Jackie Babcock, James Brady, Craig Lee, Heather Olsen
June 27, 2021
Thanks for great customer service and promptness. Also, I was very satisfied with work performance on my vehicle. Keep up the great customer service and friendliness was very satisfied with work performance on my vehicle. Keep up the great customer service and friendliness More
by STEPHANIEBP1115
Other Employees Tagged: Thomas Clark , Jackie Babcock, James Brady, Craig Lee
June 23, 2021
The team at Toyota was excellent directly after my accident and throughout the process of having my Camry XLE repaired and dealing so professionally with my insurance as well. Courteous, friendly and accident and throughout the process of having my Camry XLE repaired and dealing so professionally with my insurance as well. Courteous, friendly and efficient with special kudos to Scott in Service who coordinated the process. I am impressed with the team and the dealership on this one! Thanks for everything. Gary R. Libby More
by GRLIBBY
Other Employees Tagged: Jackie Babcock
June 17, 2021
Scott was extremely friendly and professional. He immediately had my vehicle serviced and later informed me that my battery was not performing properly. Scott informed me that Daytona Toyota had a li immediately had my vehicle serviced and later informed me that my battery was not performing properly. Scott informed me that Daytona Toyota had a lifetime battery. I then told Scott to install the new battery. Thanks Scott!! More
by JJONES823
June 15, 2021
So far so good. Service has always been good on current and previous Camry. My gripe was the purchase price and the extra fees on current car. I felt used and abused by the sales person. I don’t remembe and previous Camry. My gripe was the purchase price and the extra fees on current car. I felt used and abused by the sales person. I don’t remember his name. However, I do love the XLE. More
by ADELEGK
June 10, 2021
I drive 60 miles to come to this dealer instead of my local one. The service writers are knowledgeable and helpful and the mechanics are top notch…..just what I would expect from a great car town like D local one. The service writers are knowledgeable and helpful and the mechanics are top notch…..just what I would expect from a great car town like Daytona. BTW, I bought my car from this dealership and I now have 211,000 miles on it (and going strong)…..Toyota’s are awesome! More
by FloridaPenny
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