Saul Metcalf | Page 23
Used Car Manager
AutoStar Chrysler Dodge Jeep Ram of Hendersonville
401 Duncan Hill Rd
Hendersonville, NC 28792
WNC Native, been in the Auto Business in Hendersonville since 1997. Been happily employed with AutoStar of Hendersonville since early 2014. I absolutely love my job! I love helping people get the vehicle they want while delivering the friendliest, easiest and most fun delivery that they have experienced. I rely on repeat and referral business because I know how to take care of people. It has to be a Win-Win transaction!
Read moreDealership Experience
9 yrs, 11 mos
Industry Experience
26 yrs, 6 mos
Languages Spoken
English
230 Reviews
Write a Review230 Reviews of Saul Metcalf
January 11, 2018
Integrity not required? Friendly doesn't mean honest! I conducted considerable research and did my homework via Trucar.com, Edmunds, NADA, Dodge RAM forums, speaking with two different mechanics who are D I conducted considerable research and did my homework via Trucar.com, Edmunds, NADA, Dodge RAM forums, speaking with two different mechanics who are Dodge RAM experts, and followed up with several weeks of searching for comparables in my budget for a used Dodge RAM 2500 Laramie Megacab with 6.7l diesel engine. Armed with this knowledge I felt secure I would have a great experience with negotiating a fair price for me and whichever dealer I choose to do business with. I narrowed my search from roughly 15 vehicles nationwide to three, which were within reasonable driving distance in my region. I negotiated with two of the three dealerships, including Hendersonville Chrysler Dodge Jeep Ram. The other dealer clearly understood my budget and worked with me to make an offer in writing I felt was fair (only thing was I preferred the color combination of the Hendersonville vehicle). I took the other dealer's offer for a comparable vehicle with slightly less mileage and shared it with the internet salesperson at Hendersonville Chrysler Dodge Jeep Ram. A couple days after speaking with Todd Stamey and Kurt (used car manager) during an earlier test drive, I received a text from Brooke (internet sales), and then finally after a phone call with Dustin (GM) and more texting with Brooke, I felt we were close enough for me to drive to the dealership and close the deal. I was offered a very specific price plus taxes, tag, and title via text, and told they might be able to close some of the remaining gap I had with fees but they didn't have much room. I was told I needed to ask for Saul when I arrived. When I arrived after driving the 20 minutes from work, I was greeted by Kurt and Todd and asked to wait a few minutes while Saul finished up on something (I didn't wait long). Saul emerged and offered me a price that was $1700 MORE than what was offered via text (from Dustin/Brooke) plus taxes, tag, and title. I figured it was a misunderstanding since I'd spoken with so many people and asked him to confirm. When I mentioned the offer from text, he did not hesitate and said HIS offer was the offer. I immediately left very frustrated that I had been told one thing and wasted the drive to the dealership and my time after a long day of work. It was a classic bait and switch! Moral of the story?: Friendly doesn't always mean honest. More
Other Employees Tagged: Dustin Robinson
December 03, 2017
Excellent service great and employees CONGRATS Todd Stamey and Saul Metcalf also to Brent in financing helpful and honest makes car buying a less stressful thing.. Thanks so much!! Made CONGRATS Todd Stamey and Saul Metcalf also to Brent in financing helpful and honest makes car buying a less stressful thing.. Thanks so much!! Made a dream come true More
Other Employees Tagged: Kevin Sarro, Todd Stamey
October 28, 2017
Hendersonville and Waynesville both are A1 I submitted a previous positive review on the Professional Helpful Sales Staff, but would add that the Grand Cherokee we looked at had a better ride t I submitted a previous positive review on the Professional Helpful Sales Staff, but would add that the Grand Cherokee we looked at had a better ride than the Outback we bought but it was a color preference by the Missus that determined our buy of the Outback. More
August 24, 2017
Don't Dodge these guys! From the receptionist to my salesman to the finance guy to parts and service, this dealership absolutely rocks! Everyone there is awesome to deal with From the receptionist to my salesman to the finance guy to parts and service, this dealership absolutely rocks! Everyone there is awesome to deal with and make the buying experience awesome! Thank you Todd and the whole team at Hendersonville CDJR!!! More
Other Employees Tagged: Robert Austin , Todd Stamey
August 06, 2017
could have been more pleased I bought a used Chevy pickup. I like the truck and the salesman Todd was very nice. They gave me a good deal on the truck, but took the good deal back I bought a used Chevy pickup. I like the truck and the salesman Todd was very nice. They gave me a good deal on the truck, but took the good deal back when they charged me 599.00 for dealer administration fee. I had never heard of anything that high. J.D. More
Other Employees Tagged: Todd Stamey
July 25, 2017
Just LIke Family! I had no intention of buying a vehicle when I dropped my PT Cruiser off for service. While I was waiting for my husband, I wandered into the show room I had no intention of buying a vehicle when I dropped my PT Cruiser off for service. While I was waiting for my husband, I wandered into the show room. A salesman asked if he could help me. I asked him to show me the used vehicles. I fell in love with a 2014 Jeep Compass. It was just the color I was looking for, it was in my price range, and the salesman let me look to my heart's content, answering all of my questions. We test drove it and the rest (as they say) is history. It is now sitting in my drive way. I highly recommend this dealership for the purchase of a new or used vehicle. The staff (both sales and service) are very friendly. We were treated just like family and we appreciate that very much. You may say that they were trying to make a sale, but we beg to differ. We were never pushed into buying anything, never made to feel as if we had to buy from them. This latest purchase is our 5th Chrysler from this dealership and we have always been pleased with everyone who works there. We give them the highest rating in all areas. Other dealership we have dealt with could take lessons from these folks on how to treat a customer with dignity and respect. Thank you so much. We are Ronald and Jacqui Justice. More
Other Employees Tagged: Tyler Meadows, Tyler Meadows, Saul Metcalf
July 25, 2017
Very good experience Made buying a car easy. Everybody friendly and very helpful. Would recommend someone looking for a car to give them a chance. U won't be disappointed Made buying a car easy. Everybody friendly and very helpful. Would recommend someone looking for a car to give them a chance. U won't be disappointed More
Other Employees Tagged: Todd Stamey
June 29, 2017
My wife and I helping our daughter buy a car. In helping our daughter buy a car to take to med school, we worked with Allen Raines. Allen stayed on top of things through the whole process...even In helping our daughter buy a car to take to med school, we worked with Allen Raines. Allen stayed on top of things through the whole process...even returning phone calls promptly after leaving him messages on his day off. Allen was the ultimate professional, answering all our questions and addressing our needs...always with a smile. While our daughter was signing the loan documents, Saul Metcalf was very helping in explaining the warranties available and did not pressure us to buy something we didn't need. John Jenkins, who is also associated with the dealership, was also very helpful in explaining the pros and cons of fthe different vehicles our daughter was interested in. THANK YOU Allen, Saul and John for looking out for the best interests of our daughter AND making buying another car a pleasurable experience!! More
Other Employees Tagged: Allen Raines , John Jenkins
May 22, 2017
Purchase used vehicle Went to purchase used vehicle I found on autostarusa. They brought it down from Asheville for me to look at. It wasn't exactly what I wanted, but the Went to purchase used vehicle I found on autostarusa. They brought it down from Asheville for me to look at. It wasn't exactly what I wanted, but they found another vehicle that they had just obtained. We negotiated a deal and they did everything they promised in preparing it for me. I will use them for maintenance and repair of all my vehicles. I dealt with Ky and Saul, both were great. Both of them answered all of my questions and were very professional. Great Job Gentlemen!! More
Other Employees Tagged: Ky Kollar
May 16, 2017
Best car experience ever No pressure, friendly staff and worked with us to get the best deal. Highly reccommend Tyler, Adam, Saul, and the rest of the crew. Great experience! No pressure, friendly staff and worked with us to get the best deal. Highly reccommend Tyler, Adam, Saul, and the rest of the crew. Great experience! Thanks guys for making our dream come true!! More
Other Employees Tagged: Dustin Robinson , Adam Froemming, Tyler Meadows