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Santiago Serrano

Overview Reviews (88) Inventory (326)

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Santiago Serrano

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Santiago Serrano

Service Advisor

Potamkin Hyundai

6200 NW 167th St
Miami Lakes, FL 33014

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4.9

88 Reviews

Overview Reviews (88) Inventory (326)

4.9

88 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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88 Reviews of Santiago Serrano

May 07, 2024

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Employee Rating

The service since I got to Hyundai was excellent, the attention they give is great. The waiting time was not long. I ended happy with the service. attention they give is great. The waiting time was not long. I ended happy with the service. More

by Eduardo Retif

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Perez, Carlos Medina, Lazaro Cordero

Helpful 0

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May 07, 2024 -

Potamkin Hyundai responded

Thank you for taking the time to share your feedback with us, Eduardo. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 04, 2024

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Very good service will be better when the dealer will be fixed ,very hard to park and car comes out dirty fixed ,very hard to park and car comes out dirty More

by ne0713

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Perez, Carlos Medina, Lazaro Cordero

Helpful 0

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May 05, 2024 -

Potamkin Hyundai responded

Thanks for sharing about your experience with Potamkin Hyundai. We appreciate your business and hope to see you again soon!

April 16, 2024

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Hola, muy amables y gran eficiencia, sigan así. Gracias 🤩 Bendiciones Dios los bendiga. Suerte, Saludos. Gracias 🤩 Bendiciones Dios los bendiga. Suerte, Saludos. More

by Yamila

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 16, 2024 -

Potamkin Hyundai responded

Yamila, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Potamkin Hyundai.

April 04, 2024

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Everyone was very helpful and professional. The car purchase experience was quick and easy. Would definitely recommend. The car purchase experience was quick and easy. Would definitely recommend. More

by Julieportal

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Apr 04, 2024 -

Potamkin Hyundai responded

Julie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Potamkin Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 02, 2024

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Professionals made sure car was clean and perform the maintenance in a reasonable time so I am very satisfied with their performance. maintenance in a reasonable time so I am very satisfied with their performance. More

by efjaraujo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Perez, Carlos Medina, Lazaro Cordero

Helpful 0

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Apr 02, 2024 -

Potamkin Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 19, 2024

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Excellent, professional and courteous. Santiago gad a good communication about my service car and explain everything Santiago gad a good communication about my service car and explain everything More

by ODALYSC

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 20, 2024 -

Potamkin Hyundai responded

Thank you for taking the time to share your thoughts on working with Santiago and our team. We're glad to hear we delivered such a great experience!

February 24, 2024

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I am satisfied with the results and the experience of this service in my car thanks this service in my car thanks More

by horrutinerc88

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Perez, Carlos Medina, Lazaro Cordero

Helpful 0

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Feb 25, 2024 -

Potamkin Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 18, 2024

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I was direct to the person who took my car for inspection very kind,professional. very kind,professional. More

by Anais Sanchez

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 18, 2024 -

Potamkin Hyundai responded

Anais, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Santiago and our team, and we look forward to working with you again.

February 17, 2024

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Employee Rating

I’ve been coming to Potemkin for over 10 years. My family bought about six vehicles and all been serviced at Potemkin. I trust your service department with my vehicles. My family bought about six vehicles and all been serviced at Potemkin. I trust your service department with my vehicles. More

by valentine

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 18, 2024 -

Potamkin Hyundai responded

We are very happy to have provided you with such a positive experience! Santiago and our team sincerely value your business and look forward to your next visit.

February 11, 2024

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Employee Rating

Total Team Effort- Just this past Saturday my wife and I took our daughter’s car in for a Warranty Repair. The initial write up was done by our Service Advisor- Santiago. The day of the actual Warranty Repa took our daughter’s car in for a Warranty Repair. The initial write up was done by our Service Advisor- Santiago. The day of the actual Warranty Repair our Service Advisor- Santiago had an unexpected emergency, so he contacted a Service Team Member- Ara and she stepped in and assisted us without hesitation or delay. My wife & I had our daughter’s vehicle ready for pick up, in record time. This type of Team Work is an example of the Superior Customer Service & Customer Care that is available at Potamkin Hyundai of Miami Lakes. Service Professionals like Santiago & Ara, keep companies ahead of others. Congratulations to Potamkin Hyundai Service Dept & BRAVO to their Management Team. Javier & Christina. More

by Javier & Christina Perez

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Service Advisor- Ara

Helpful 0

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Feb 12, 2024 -

Potamkin Hyundai responded

Thank you for your kind review, Javier and Christina! We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

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