Samantha Hanlein
Samantha Hanlein at Salerno Duane Ford
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Samantha Hanlein

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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5.0
21 Reviews
5.0

21 Reviews

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21 Reviews of Samantha Hanlein

May 07, 2024

Dealership Rating
Employee Rating

Everyone is friendly and helpful and the car was done in great time. They go the extra mile. Thanks to Heather too! More

by prince6a
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

May 09, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

April 16, 2024

Dealership Rating
Employee Rating

Everyone was low key and friendly making for a pleasant buying experience. Salerno Duane is the only dealership that I have purchased or leased a new car from in almost 30 years. More

by JGILMORE.CHILDERS
Purchase Time
Recommend Dealer
Yes
Apr 17, 2024

Salerno Duane Ford responded

Thanks so much for your feedback and 5- star review! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and we appreciate your continued business. We look forward to seeing you again and hope that you are enjoying your new vehicle!

March 17, 2024

Dealership Rating
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If you want to use a service department as an example of how it should be done, then this is the one. Keith, Heather, Lou and the rest of the staff are the absolute best! The reason I have purchased and own More

by fmoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2024

Salerno Duane Ford responded

Thanks so much for your recommendation and the 5 star review! It makes our day hearing about how much our customers love the great service they’ve received from our team. We value our customer relationships and we appreciate your business for the last 30 years! We have passed on your review to our team and look forward to seeing you at Salerno Duane Ford again.

March 13, 2024

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Fantastic service! The entire staff and service is what keeps me buying Salerno Duane Fords More

by dianerenna103
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerardo Giordano, Heather Nicastro, Chris Laurent, Carrie Howard, Keith Caliguari , Phil Diamant, Cory Taylor, Sal Zebardast

Mar 13, 2024

Salerno Duane Ford responded

Thanks so much for your feedback and 5 star review! It makes our day hearing about how much our customers love our vehicles and the great service they’ve received from our team. We have passed on your review to our staff and look forward to seeing you in our store again.

February 23, 2024

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Fabulous customer service! Wonderful experience from the moment I arrived, until they dropped my car off at my work. More

by BRIANTCHAPMAN
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Recommend Dealer
Yes
Feb 27, 2024

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5 star review!

December 20, 2023

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I will highly recommend for service they solved and quickly done the job thanks everyone More

by MAHMOOD2T46
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Recommend Dealer
Yes

December 16, 2023

Dealership Rating
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Great service at Salerno Duane. The valet parked my car when I dropped it off and it was ready on time when I picked it up. Carrie was wonderful…very pleasant. More

by billbeyer3548
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Recommend Dealer
Yes
Dec 18, 2023

Salerno Duane Ford responded

Awesome! Very happy to hear you enjoyed your experience. We look forward to working with you again in the future. Happy Holidays!

December 01, 2023

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Employee Rating

The Service Department is simply first rate. Generous, friendly, smart, and helpful - a true pleasure to work with. More

by DSABRAHAM
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Recommend Dealer
Yes
Dec 18, 2023

Salerno Duane Ford responded

Awesome!! Thanks for sharing your experience! Glad to hear we were able to make it such a good one for you.

November 01, 2023

Dealership Rating
Employee Rating

Heather was very helpful and professional. She explained all options to me in regard to my Ford Edge transmission replacement. All call were returned promptly. More

by sralot73
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Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Salerno Duane Ford responded

Happy to help! Thank you for your 5 star review!

October 03, 2023

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Employee Rating

Always great service when I bring our vehicles there. Friendly, fast, and thorough Would definitely recommend to others More

by KATE.LINDO
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Recommend Dealer
Yes
Oct 09, 2023

Salerno Duane Ford responded

Appreciate that awesome feedback!! :)

1

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