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Sam Mercado

Overview Reviews (187) Inventory (188)

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Sam Mercado

Sam Mercado | Page 6

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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5.0

187 Reviews

Overview Reviews (187) Inventory (188)

5.0

187 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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187 Reviews of Sam Mercado

February 01, 2023

Dealership Rating

Employee Rating

Excellent prompt well managed service. Explain what they will do and what can wsit until next service Explain what they will do and what can wsit until next service More

by jd

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 01, 2023 -

Jim Hudson Lexus responded

Thanks for leaving Jim Hudson Lexus of Columbia a five-star review! It's great to hear when our customers are satisfied with their experiences. Take care, and we'll see you next time!

November 03, 2022

Dealership Rating

Employee Rating

As always Sam Mercado my service advisor was great. He is always friendly and helpful. Always with a smile. He is always friendly and helpful. Always with a smile. More

by R. Hughey

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lalo Bellamy, Tony Locklear

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Nov 04, 2022 -

Jim Hudson Lexus responded

Thank you for the great review! We are thrilled to hear that Sam delivered such a successful service experience. Drive safely, and we hope to see you back again at Jim Hudson Lexus of Columbia!

September 16, 2022

Dealership Rating

Employee Rating

Sam is very accommodating! He is also very professional and friendly. Rate him the best He is also very professional and friendly. Rate him the best More

by rebwilliams

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tony Locklear

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Sep 16, 2022 -

Jim Hudson Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Sam and the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you back!

September 08, 2022

Dealership Rating

Employee Rating

Thank for your great service and Support. Thanks for keeping me informed with the process. Thanks for keeping me informed with the process. More

by dukesg21

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 08, 2022 -

Jim Hudson Lexus responded

It's our pleasure to provide informative communication! Thank you for choosing Jim Hudson Lexus of Columbia!

Sep 08, 2022 -

dukesg21 responded

Thanks again for your support and service, also for keeping up dated on the service and contacting me; letting me know my vehicle was ready.

September 07, 2022

Dealership Rating

Employee Rating

Excellent staff and customer service. Very clean facility. Dropped my car off Friday and was ready early Saturday morning. Very clean facility. Dropped my car off Friday and was ready early Saturday morning. More

by Sweet Tee

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 07, 2022 -

Jim Hudson Lexus responded

Thank you for the great review! We appreciate your business and we hope to see you again at Jim Hudson Lexus of Columbia. Drive safely!

August 05, 2022

Dealership Rating

Employee Rating

Great group! Sam always gets us in and out and does what he says he will do! Very friendly and transparent! Sam always gets us in and out and does what he says he will do! Very friendly and transparent! More

by Cary

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 05, 2022 -

Jim Hudson Lexus responded

Thank you for the great review, Cary! Hearing that you had a successful service experience working with Sam made our day. Drive safely, and we hope to see you back again at Jim Hudson Lexus of Columbia!

July 01, 2022

Dealership Rating

Employee Rating

Great experience! Terry Capers is an excellent salesman who always responds to my car inquiries. Terry Capers is an excellent salesman who always responds to my car inquiries. More

by lucidbusinessllc

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Terry Capers

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Jul 01, 2022 -

Jim Hudson Lexus responded

We are thrilled to hear about your amazing experience with Terry at Jim Hudson Lexus of Columbia! Thank you for your business, and come back anytime.

June 21, 2022

Dealership Rating

Employee Rating

Samuel Mercado was my service advisor and he did a great job resolving all the issues that I had pending on my vehicle. 100% customer satisfaction, that’s he’s signature at Jim Hudson Lexus. job resolving all the issues that I had pending on my vehicle. 100% customer satisfaction, that’s he’s signature at Jim Hudson Lexus. More

by CRIVERA0917

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 21, 2022 -

Jim Hudson Lexus responded

Thank you for this great review! We're thrilled you enjoyed working with Samuel here at Jim Hudson Lexus of Columbia. We appreciate your support and kind words, and we hope to see you again in the future!

May 18, 2022

Dealership Rating

Employee Rating

My visit at Jim Lexus was very stress free and pleasant. Sam helped me solve the problem with my automobile. He made me feel comfortable, and listened to Me about my concerns. He was very polite, friendly, Sam helped me solve the problem with my automobile. He made me feel comfortable, and listened to Me about my concerns. He was very polite, friendly, professional and caring. Thanks Sam for your help. More

by Lillian36

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 19, 2022 -

Jim Hudson Lexus responded

Lillian, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Sam and the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you back again down the road!

April 30, 2022

Dealership Rating

Employee Rating

Everyone at Jim Hudson is so courteous and so accommodating. They make you feel very important and special. accommodating. They make you feel very important and special. More

by Barbara

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 30, 2022 -

Jim Hudson Lexus responded

Barbara, providing personalized care is a must at Jim Hudson Lexus of Columbia, and we're glad to hear that it means so much to you. Many thanks for your kind feedback from the whole team here, and safe travels!

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